Application Architect – Contact Centre & Cloud Solutions

Application Architect – Contact Centre & Cloud Solutions

Positions: 2

Location: Toronto, London, Ottawa or Montreal – Hybrid, 2 days onsite

Duration: 12 months, with potential extension/conversion

Hours: 37.5 hours/week

Rate: Toronto: $60–$72/hr INC | Other locations: $60–$69/hr INC

Role Overview

Seeking two Application Architects to support architecture and solution design for enterprise Contact Centre technology initiatives. The role will work across business and technology teams to translate requirements into scalable solution designs, supporting platform migrations, Contact Centre modernization and emerging AI capabilities.

This opportunity is also well suited to an experienced Lead Developer looking to move further into Solution/Application Architecture.

Key Responsibilities

• Translate business and technical requirements into application and solution architecture designs.
• Define solution options and recommend appropriate technology approaches.
• Support architecture for enterprise Contact Centre platforms and applications.
• Contribute to Contact Centre migration and modernization initiatives.
• Develop architecture diagrams, solution documentation and presentations using Visio and related tools.
• Partner with business, development, infrastructure and architecture teams throughout solution delivery.
• Present architecture recommendations and technical solutions to large stakeholder groups.
• Support integration across Contact Centre, desktop, workforce and related enterprise applications.
• Contribute to initiatives involving AI and emerging technologies.
• Maintain architecture and project documentation using Jira and Confluence.

Must-Have Qualifications

• 2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience.
• Demonstrated experience translating requirements into technical solution designs.
• Experience defining solution options and architecture approaches for enterprise applications.
• Strong technical documentation and diagramming skills.
• Strong Visio, PowerPoint, Word and Excel skills.
• Experience presenting technical solutions to large stakeholder groups.
• Strong Jira and Confluence experience.
• Excellent written and verbal communication skills.
• Degree or diploma in a relevant discipline.
• Ability to work effectively across business and technology teams.

Nice-to-Have

• Contact Centre technology experience, including IVR, agent desktop, workforce applications or telecommunications.
• Amazon Connect experience.
• AWS / Amazon Solutions Architect certification.
• Experience with Agentic AI or AI-enabled solutions.
• Agile delivery experience.
• Experience within highly regulated environments such as banking, financial services or healthcare.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting