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Added 3 mins ago
MP
Prime Residential Broker – Move to Dubai
McCone Properties
Vancouver, BC
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day
Added 3 mins ago
MP
Realtor – Relocate to Dubai
McCone Properties
Vancouver, BC
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day
Added 3 mins ago
AC
IT Asset administrator and Process Owner
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
Added 3 mins ago
AC
Concepteur de Systèmes
Amaris Consulting | Part of Mantu
Montreal, QC
- Full-time
We are seeking a System Designer to lead assigned system design activities within New Product Introduction (NPI) projects for computer-assisted surgical and robotic systems. In this role,…
Added 3 mins ago
G
Electrical Manager
GagaMuller
Regina, SK
- Full-time
With a market-leading client base and the opportunity to take the lead on strategic commissions and high-profile projects, this is an exciting time to join the business unit and grow a…
Added 3 mins ago
G
Mechanical Manager
GagaMuller
Regina, SK
- Full-time
With a market-leading client base and the opportunity to take the lead on strategic commissions and high-profile projects, this is an exciting time to join the business unit and grow a…
Added 3 mins ago
C
Health and Safety Advisor - Jobsites
Canam
Mississauga, ON
- $35 to $40 CAD / hour
- Contract
Participate in the development of a H&S program that meets the needs and responsibilities of employees and managers. Lead and/or coordinate training sessions
Added 18 mins ago
SC
chef de quart - Store# 04059, PLACE VILLE-MARIE
Starbucks Coffee Company
Montreal, QC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 33 mins ago
RC
Financial Planning and Analysis Manager
Randstad Canada
Pickering, ON
- $40 to $50 CAD / hour
- Contract
Lead the annual budgeting, rolling forecasts, and 3-statement financial modeling.
Added 33 mins ago
CO
Strategic Management Lead
City of Edmonton
AB · Edmonton, AB
- Full-time
At the City of Edmonton a Strategic Management Lead is a key driver of change, helping to shape the future of Edmonton. You will serve as a trusted advisor to senior leadership, developing…
Added 33 mins ago
QI
Kitchen Manager
Quality Inn & Suites Downtown
Charlottetown, PE
- Full-time
Ability to lead and motivate diverse teams, communicate clearly, and resolve issues in a professional manner.
Added 33 mins ago
U
Seasonal Driver Helper - Woodstock
UPS
Chatham-Kent, ON · Chatham, ON
- Temporary
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 33 mins ago
CB
Baker
COBS Bread
Mississauga, ON
- Full-time
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it's filled with the artisan bread and delicious treats…
Added 33 mins ago
CB
Sales Assistant
COBS Bread
Mississauga, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the…
Added 48 mins ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 48 mins ago
CP
Chief of Police
Clinton Police Department (Iowa)
Chief Mountain, AB
- Full-time
Added 48 mins ago
IR
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Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 48 mins ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 48 mins ago
CP
Chief of Police
Clinton Police Department (Iowa)
Chief Mountain, AB
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Added 48 mins ago
IR
Housekeeping Aide
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- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 48 mins ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
Hodgson, MB
- Internship
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…
Added 48 mins ago
SU
Trade Supervisor, Steel (Afternoon Shift)
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- Full-time
Follows and implements the collective agreement and standard methodologies to lead trades employees efficiently.
Added 48 mins ago
IR
Manager Health Services, OR/Endo/Ortho
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Full-time
…patients/residents/clients. This position is responsible to lead and ensure delivery of safe, effective and efficient health services. Inspires and leads health services staff across the…
Added 48 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 48 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Infotek Consulting Inc.

Application Architect – Contact Centre & Cloud Solutions

Toronto, ON, Canada

$65 to $72 CAD / hour · Contract

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Job details

Pay: $65 to $72 CAD / hour
Job type: Contract
Apply by: Nov 8, 2026
Experience: 2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 9, 2026

Original job description

Application Architect – Contact Centre & Cloud Solutions

Positions: 2

Location: Toronto, London, Ottawa or Montreal – Hybrid, 2 days onsite

Duration: 12 months, with potential extension/conversion

Hours: 37.5 hours/week

Rate: Toronto: $60–$72/hr INC | Other locations: $60–$69/hr INC

Role Overview

Seeking two Application Architects to support architecture and solution design for enterprise Contact Centre technology initiatives. The role will work across business and technology teams to translate requirements into scalable solution designs, supporting platform migrations, Contact Centre modernization and emerging AI capabilities.

This opportunity is also well suited to an experienced Lead Developer looking to move further into Solution/Application Architecture.

Key Responsibilities

Translate business and technical requirements into application and solution architecture designs.
Define solution options and recommend appropriate technology approaches.
Support architecture for enterprise Contact Centre platforms and applications.
Contribute to Contact Centre migration and modernization initiatives.
Develop architecture diagrams, solution documentation and presentations using Visio and related tools.
Partner with business, development, infrastructure and architecture teams throughout solution delivery.
Present architecture recommendations and technical solutions to large stakeholder groups.
Support integration across Contact Centre, desktop, workforce and related enterprise applications.
Contribute to initiatives involving AI and emerging technologies.
Maintain architecture and project documentation using Jira and Confluence.

Must-Have Qualifications

2+ years of experience as an Application/Solution Architect OR 4+ years of Lead Developer experience.
Demonstrated experience translating requirements into technical solution designs.
Experience defining solution options and architecture approaches for enterprise applications.
Strong technical documentation and diagramming skills.
Strong Visio, PowerPoint, Word and Excel skills.
Experience presenting technical solutions to large stakeholder groups.
Strong Jira and Confluence experience.
Excellent written and verbal communication skills.
Degree or diploma in a relevant discipline.
Ability to work effectively across business and technology teams.

Nice-to-Have

Contact Centre technology experience, including IVR, agent desktop, workforce applications or telecommunications.
Amazon Connect experience.
AWS / Amazon Solutions Architect certification.
Experience with Agentic AI or AI-enabled solutions.
Agile delivery experience.
Experience within highly regulated environments such as banking, financial services or healthcare.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting

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More about this job

Responsibilities

Translate business and technical requirements into scalable application and solution architectures, supporting Contact Centre migrations, modernization, integrations, and emerging AI initiatives. Create architecture diagrams and documentation, recommend technology approaches, and collaborate with cross-functional teams while presenting solutions to stakeholders.

Requirements

Candidates need at least two years of Application or Solution Architect experience, or four years as a Lead Developer, along with experience translating requirements into technical designs. Strong documentation, diagramming, presentation, Jira, and Confluence skills are required, as are a relevant degree or diploma and effective collaboration and communication.

Skills

Application Architecture
Solution Architecture
Requirements Analysis
Contact Centre Platforms
Solution Design
Architecture Documentation
Visio
PowerPoint
Jira
Confluence
Stakeholder Presentations
Enterprise Application Integration
Amazon Connect
AWS
Agentic AI
Agile Delivery

Visa sponsorship

Not detected in the job text

Keywords

Application Architecture
Solution Architecture
Contact Centre
Contact Centre Modernization
Platform Migration
Enterprise Applications
Amazon Connect
AWS
Agentic AI
AI-Enabled Solutions
IVR
Agent Desktop
Workforce Applications
Telecommunications
Visio
PowerPoint
Word
Excel
Jira
Confluence
Architecture Diagrams
Solution Documentation
Enterprise Integration
Agile Delivery
Regulated Environments
Banking
Financial Services
Healthcare

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