Bilingual Oracle Guided Learning (OGL) Developer / Training Specialist

Location: Toronto, Montreal, or Ottawa, with a strong preference for Toronto

Work Arrangement: Hybrid, 1 day per week onsite or as required

Duration: 4 months

Schedule: Monday to Friday, 8 hours/day

Start Date: ASAP

Language: Professional fluency in English and French

Position Overview

We are seeking a Bilingual Oracle Guided Learning (OGL) Developer / Training Specialist to support digital adoption, training, and user readiness for enterprise systems.

The successful candidate will combine hands-on OGL development, ERP training, technical troubleshooting, documentation, and stakeholder collaboration to create effective in-application guidance and learning resources.

Qualifications

• Bachelor’s degree in Education, Human Resources, Communications, Business, Information Systems, or a related field, or equivalent experience.
• 2-4 years of experience developing Oracle Guided Learning (OGL) or similar Digital Adoption Platform (DAP) solutions.
• Significant experience designing, developing, and delivering training programs, preferably within ERP implementations.
• Experience with Oracle Fusion Cloud ERP or similar enterprise applications.
• Professional fluency in English and French.
• Working knowledge of HTML and CSS.
• Understanding of basic programming concepts and web technologies.
• Familiarity with JavaScript, DOM, and browser developer tools is preferred.
• Strong analytical and troubleshooting skills.
• Strong project management and organizational skills.
• Excellent communication and collaboration skills.
• Strong attention to detail and quality.
• Ability to work independently and collaboratively in complex environments.
• Willingness to travel as required.

Key Responsibilities

Oracle Guided Learning & Digital Adoption

• Design, develop, and maintain in-application digital guidance using Oracle Guided Learning (OGL).
• Create interactive walkthroughs, tooltips, hotspots, and contextual help aligned with business workflows.
• Translate business processes into structured digital guidance that helps users complete tasks within the application.
• Apply HTML and CSS to customize and enhance OGL guides, smart tips, and user interface elements.
• Conduct regular audits of OGL content to identify outdated, duplicate, inaccurate, or non-functioning assets.
• Gather business requirements and translate user needs into OGL content and enhancement requirements.
• Investigate and reproduce OGL and end-user issues and determine whether the root cause relates to application changes, business processes, or OGL configuration.
• Troubleshoot and resolve OGL content and configuration issues.
• Triage and document defects and coordinate resolution, testing, and closure with business and technical teams.
• Coordinate with technical teams, vendors, and Release Management to assess the impact of system releases on learning content.
• Update OGL assets following system enhancements, releases, and business process changes.
• Track usage metrics and user feedback to support adoption and continuous improvement.
• Organize testing and validation with business stakeholders for new and updated OGL guides.
• Document OGL development standards and reusable guidance components.
• Manage Jira tickets related to OGL development, defects, enhancements, and support.
• Coordinate with Oracle support as required.
• Participate in OGL training, certification programs, and product update sessions.

Training Strategy & Delivery

• Design and deliver training programs covering systems, processes, and tools.
• Conduct training needs assessments and develop training plans aligned with implementation milestones.
• Develop blended learning solutions, including instructor-led training, e-learning, job aids, and supporting materials.
• Facilitate training sessions and workshops for end users and internal trainers.
• Provide guidance and coaching to internal trainers to improve training effectiveness.
• Support user readiness, adoption, and change initiatives related to system implementations.

Documentation & Knowledge Management

• Develop and maintain clear, concise, bilingual job aids and process documentation, particularly across Finance-related processes.
• Ensure training and learning materials align with approved processes and organizational standards.
• Maintain version control and organize training and learning resources within the appropriate repositories.
• Validate learning materials and translations for accuracy, clarity, and consistency.

Stakeholder Collaboration & Continuous Improvement

• Collaborate with business leaders, functional leads, subject matter experts, and project teams to understand user needs and pain points.
• Gather requirements and align training and digital adoption activities with operational needs.
• Establish effective relationships with business process owners and stakeholders.
• Evaluate training effectiveness and recommend improvements.
• Identify opportunities to improve training processes, digital adoption, and the end-user experience.
• Provide reporting and insights related to training, adoption, user feedback, and OGL performance.

Strong Assets

• Experience with Oracle Guided Learning (OGL) or other Digital Adoption Platforms (DAPs).
• Oracle Guided Learning Developer training or certification.
• Experience with Oracle Fusion Cloud ERP.
• Experience working with Jira for tracking development assets, defects, and enhancements.
• Familiarity with JavaScript, DOM, and browser developer tools.
• Experience working with Release Management or system deployment teams.
• Understanding of Finance and accounting processes.
• Experience with Microsoft 365 or Google Workspace.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.