Business Analyst – Credit Card Transformation

Business Analyst – Credit Card Transformation

Location: Toronto, Ontario (Hybrid – 4 days onsite)

Contract Duration: 12 months

Start Date: ASAP

Extension: Possible

Potential for Permanent Conversion: Yes, based on business needs and performance

Schedule: Monday to Friday, 9:00 AM – 5:00 PM

Rate: $60-71/h (INC)

Position Overview

We are seeking an experienced Senior Business Analyst to support a strategic credit card transformation initiative within a leading financial services organization.

This is a senior, hands-on role requiring strong Canadian banking and credit card industry experience, project delivery capabilities, and in-depth knowledge of TSYS/FIS TS2.

The successful candidate will work closely with Product, Technology, Architecture, Operations, and other cross-functional stakeholders to translate complex business needs into clear requirements, support solution design, and drive initiatives through successful delivery.

Key Responsibilities

• Lead business and systems analysis activities across complex transformation initiatives.
• Collaborate with Product, Technology, Architecture, and Operations teams to define business requirements and solution needs.
• Facilitate stakeholder workshops and working sessions to gather and validate requirements.
• Translate business objectives into detailed business and functional requirements, process flows, business rules, and acceptance criteria.
• Analyze TSYS/FIS TS2 configurations and options, particularly within Authorization, Terms, and Features.
• Assess product, account, and processing impacts across the broader credit card ecosystem.
• Identify, document, and manage project dependencies, assumptions, risks, issues, and decisions.
• Support solution design, testing, implementation planning, and issue resolution.
• Contribute to Agile delivery activities, including backlog refinement, user story development, and acceptance criteria.
• Develop clear and comprehensive documentation for both technical and business stakeholders.
• Work collaboratively with cross-functional teams to ensure solutions align with business objectives and project timelines.

Required Qualifications

• Minimum 5 years of experience working as a Business Analyst within a banking or financial institution.
• Significant hands-on experience with TSYS/FIS TS2.
• Strong working knowledge of TS2 Options, particularly:
• Authorization
• Terms
• Features
• Strong understanding of credit card products, account processing, authorization, and servicing.
• Proven experience in requirements gathering and documentation within project or program delivery environments.
• Experience conducting gap analysis, process mapping, and solution design.
• Demonstrated ability to translate complex business requirements into functional solutions.
• Strong stakeholder management, communication, and facilitation skills.
• Post-secondary education in any discipline.

Preferred Qualifications

• Experience working with JIRA and Confluence.
• Professional certifications such as:
• CBAP or CCBA
• PMP
• PMI-PBA
• PMI-ACP
• Other recognized Business Analysis, Agile, or Project Management certifications.

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