IT Change Management Analyst – ITSM

IT Change Management Analyst – ITSM

Location: GTA – Hybrid, 2–4 days onsite

Duration: 12 months, with potential extension/conversion

Start: October 19, 2026

Schedule: Rotating shifts of 7:00 AM–3:00 PM, 9:00 AM–5:00 PM or 11:00 AM–7:00 PM. Flexibility required.

Travel: Candidates must be able to work from Toronto, Scarborough and Mississauga locations as required.

Role Overview

Seeking an experienced IT Change Management Analyst to support enterprise Technology Change Management within a large, complex IT environment. The role will coordinate and govern technology changes, review change requests, facilitate change-management activities and support continuous improvement of ITSM processes.

Key Responsibilities

• Coordinate and execute the daily IT Change Management process.
• Review change requests for completeness, quality, risk, impact and compliance with established processes.
• Monitor technology change implementations and support change-related operational activities.
• Facilitate Change Post Implementation Reviews (CPIRs) and track improvement actions.
• Chair and facilitate Change Management meetings.
• Identify scheduling conflicts and support change collision mitigation.
• Serve as an SME for ITSM Change Management processes and tools.
• Support and improve ITSM policies, procedures and documentation.
• Produce and present Change Management metrics and reporting.
• Provide process guidance and training to technology stakeholders.
• Work closely with Incident, Problem, Configuration and other ITSM teams.

Must-Have Qualifications

• 5+ years of IT operations / IT process management experience, including Change Management.
• Strong knowledge of ITIL Change Enablement / Change Management processes and procedures.
• ITIL v4 certification required.
• Hands-on ServiceNow experience.
• Experience reviewing technical documentation and technology change records.
• Experience with emergency changes, post-implementation reviews and change governance.
• Experience working within a large enterprise IT operations environment.
• IT technical support/operations background.
• Asset Management experience.
• Strong Microsoft Office skills.
• Strong technical writing, documentation and presentation skills.

Nice-to-Have

• Financial services experience.
• ITIL v5 knowledge/certification.
• Experience working with multiple ITSM disciplines, including Incident, Problem and Configuration Management.

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