IT Support Analyst

We are looking for an IT Support Analyst for a full time permanent engagement. Role is fully on site.

Key Responsibilities

• Provide timely technical support through helpdesk tickets, email, phone, and in-person requests.
• Support users across multiple domestic and international offices, including remote support.
• Troubleshoot, configure, maintain, repair, and deploy Mac and Windows computers, mobile devices, printers, phones, and peripherals.
• Provide technical support and training for macOS, Windows, and business applications.
• Administer end-user accounts using Active Directory, Microsoft 365, and Google Workspace/G Suite.
• Troubleshoot Wi-Fi, LAN, TCP/IP, DNS, VLAN, and other network connectivity issues.
• Set up, track, and troubleshoot desk phones and related connectivity.
• Diagnose technical issues and determine when escalation to other IT teams or business stakeholders is required.
• Support Windows Server technologies and virtualized environments.
• Maintain strong documentation and follow established IT service and support procedures.

Qualifications

• College diploma, university degree in IT, or 1–2 years of relevant IT support experience.
• Strong hands-on experience supporting Windows and macOS environments.
• Knowledge of Active Directory, Microsoft 365, and Google Workspace.
• Understanding of networking concepts including TCP/IP, DNS, VLAN, Wi-Fi, and LAN.
• Knowledge of Windows Server technologies.
• Familiarity with VMware and virtualization.
• Excellent communication and interpersonal skills with a strong customer-service mindset.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Highly organized with the ability to prioritize multiple requests in a fast-paced environment.
• Ability to work independently with minimal supervision and collaborate effectively with IT and business teams.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.