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Added 19 days ago
Senior Manager, RESL Acquisition & Portfolio Strategy
BMO
Toronto, ON · BMOPLACE
Full-time
The Senior Manager, RESL Acquisition & Portfolio Strategy plays a key leadership role in shaping and guiding end-to-end customer lifecycle strategies across the Real Estate Secured Lending…
Added 2 months ago
Senior Manager, Mortgage Retention and HELOC Strategy
EQ Bank
Toronto, ON
Full-time
Reporting to the Senior Director, Strategy and Operations, and working alongside senior management, the Senior Manager, Mortgage Retention and HELOC Strategy is responsible for devising…
Added 2 months ago
Senior Manager, Mortgage Retention and HELOC Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
Reporting to the Senior Director, Strategy and Operations, and working alongside senior management, the Senior Manager, Mortgage Retention and HELOC Strategy is responsible for devising…
Added 4 months ago
Senior Manager, Donor Growth & Retention (14-month contract)
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, Ontario
We are looking for a Senior Manager, Donor Growth & Retention to join our team at Make-A-Wish Canada. Reporting to the Vice President, Brand & Integrated Marketing, you will be leading key…
Added 4 days ago
Senior Manager, Client Segment Strategy & Execution
Infotek Consulting Inc.
Toronto, ON
$55 to $65 CAD / hour
Contract
We are seeking a strategic, results-driven Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments.…
Added 26 days ago
Brand and Content Senior Manager
FanDuel
Toronto, ON
Full-time
We are currently looking for a Brand & Content Senior Manager, Sportsbook , to join our FanDuel Canada team! This is a pivotal role responsible for uncovering consumer insights that define…
Added 8 days ago
Brand and Content Senior Manager
FanDuel
Toronto, ON
We are currently looking for a Brand & Content Senior Manager, Sportsbook , to join our FanDuel Canada team! This is a pivotal role responsible for uncovering consumer insights that define…
Added 9 days ago
Senior Manager, Performance Marketing
Rakuten Kobo Inc.
Toronto, ON
$97,020 to $147,020 CAD / year
Full-time
We are seeking a Senior Manager, Performance Marketing to lead marketing measurement and performance optimization across Kobo’s global marketing organization.
Added 10 days ago
Senior Manager, Performance Marketing
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
$97,020 to $147,020 CAD / year
Full-time
We are seeking a Senior Manager, Performance Marketing to lead marketing measurement and performance optimization across Kobo’s global marketing organization.
Added 2 days ago
Senior Operations Manager – Southwestern Ontario
Superior Plus Propane Talent Acquisition
ON
The Senior Operations Manager (internally referred to as Area Operations Manager) will lead a team of District Managers to ensure the safe, efficient, and reliable execution of propane…
Added 27 days ago
Senior Manager, Information Compliance – AI Governance & Privacy
master-TMS
Toronto, ON
…data classification, encryption, logging and monitoring, DLP, retention/deletion, cloud/SaaS governance, secure SDLC, or AI tool…
Added 6 days ago
Senior Manager, Assurance (Private Equity)
BDO
Toronto, ON
Full-time
Our Assurance practice is growing, and we're looking for a Senior Manager, Assurance – Private Equity to join our team. This opportunity is ideal for an experienced assurance professional…
Added 25 days ago
Senior Manager, Loyalty Partnerships
Loblaw Digital
Toronto, ON
Full-time
The Senior Manager, Loyalty Partnerships will be responsible for the day-to-day ownership, execution, and growth of the EQ Bank partnership within the PC Optimum ecosystem. This role will…
Added 26 days ago
Senior Manager, Loyalty Partnerships
Loblaw Companies Limited
Toronto, ON
Full-time
The Senior Manager, Loyalty Partnerships will be responsible for the day-to-day ownership, execution, and growth of the EQ Bank partnership within the PC Optimum ecosystem. This role will…
Added 1 month ago
Senior Marketing Manager
Redbrick
Remote, Canada
$115,000 to $130,000 CAD / year
Full-time · Remote
We're looking for a Senior Marketing Manager to lead Paved's marketing function. This is a broad, hands-on role for a marketing generalist who enjoys solving business problems through…
Added 1 month ago
Senior Manager, Plans & Programs_Western Canada
Aviva Canada
Calgary, AB
Full-time
Our Global Corporate & Specialty (GCS) business unit has an exciting opportunity for a Senior Manager, Plans & Programs based in the Western region.
Added 1 month ago
Senior Manager, Plans & Programs_Western Canada
Aviva Canada
Vancouver, BC
Full-time
Our Global Corporate & Specialty (GCS) business unit has an exciting opportunity for a Senior Manager, Plans & Programs based in the Western region.
Added 1 month ago
Senior Manager, Plans & Programs_Western Canada
Aviva Canada
Edmonton, AB
Full-time
Our Global Corporate & Specialty (GCS) business unit has an exciting opportunity for a Senior Manager, Plans & Programs based in the Western region.
Added 1 month ago
Senior Manager, Plans & Programs_Western Canada
Aviva Canada
Winnipeg, MB
Full-time
Our Global Corporate & Specialty (GCS) business unit has an exciting opportunity for a Senior Manager, Plans & Programs based in the Western region.
Added 1 month ago
Senior Manager, Plans & Programs_Western Canada
Aviva
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
Our Global Corporate & Specialty (GCS) business unit has an exciting opportunity for a Senior Manager, Plans & Programs based in the Western region.
Added 24 days ago
Senior Manager, Global Family Office Group - Calgary or Vancouver
Scotiabank
Vancouver, British Columbia
As the Senior Manager, Global Family Office Group, your role supports the acquisition, growth and retention of key Family Office / Ultra-High Net Worth (UHNW) relationships across the…
Added 19 days ago
Finance Transformation Senior Manager, EPM (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
Full-time
As a Senior Manager, you lead large‑scale, technology‑enabled finance transformations, with a strong focus on Enterprise Performance Management (EPM), advanced analytics, and AI‑enabled…
Added 2 months ago
Finance Transformation Senior Manager, EPM (Bilingual FR/EN)
PwC
Montreal, Quebec · Quebec, Quebec
Full-time
As a Senior Manager, you lead large‑scale, technology‑enabled finance transformations, with a strong focus on Enterprise Performance Management (EPM), advanced analytics, and AI‑enabled…
Added 6 days ago
Senior Manager, Corporate & Foundation Philanthropy
Parkinson Canada
Remote, Canada
$95,000 to $105,000 CAD / year
Full-time · Remote
The Senior Manager, Corporate & Foundation Philanthropy is responsible for developing, securing, growing, and stewarding corporate relationships that advance Parkinson Canada’s mission,…
Added 2 months ago
Senior Manager, Strategic Communications
AIP Connect
Toronto, Ontario
Full-time
We are seeking a Senior Manager, Marketing & Communications to join our client, Canada's first fully digital hospital, known as the leader in digital health.

Infotek Consulting Inc.

Senior Manager, Client Segment Strategy & Execution

Toronto, ON, Canada

Pay: $55 to $65 CAD / hour
Job type: Contract
Apply by: Oct 15, 2026
Experience: 8–10+ years of progressive experience in financial services, consumer/retail banking, client strategy, segment management, partnerships, business development, or a related field.
Posting language: English
Posted: Sep 15, 2026

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Original job description

Senior Manager, Client Segment Strategy & Execution

Job Description

We are seeking a strategic, results-driven Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments. The ideal candidate will have direct consumer/retail banking experience, strong financial services expertise, and a proven ability to influence senior executives and lead complex, cross-functional initiatives.

The successful candidate will develop and execute segment strategies that drive client acquisition, engagement, retention, share of wallet, and business growth, while leveraging client insights, analytics, partnerships, and market intelligence to deliver measurable outcomes.

Key Responsibilities

Segment Strategy & Growth

Develop and execute strategic roadmaps that drive acquisition, engagement, retention, and business growth.
Leverage consumer/retail banking expertise and market insights to identify opportunities and develop differentiated client strategies.
Serve as a subject matter expert for assigned segments and translate insights into actionable growth plans.

Client Experience & Analytics

Use client, market, financial, and performance insights to identify opportunities and inform strategic and investment decisions.
Lead initiatives that improve client experience, engagement, loyalty, and financial outcomes.
Develop executive reporting, business cases, and recommendations based on data and performance metrics.

Executive & Cross-Functional Leadership

Lead complex, large-scale initiatives across business, product, technology, operations, marketing, and other functions.
Influence senior stakeholders and executives, building alignment and securing support for strategic priorities.
Develop and deliver executive-level presentations and compelling business stories that translate complex information into clear recommendations.

Partnerships & Financial Management

Develop strategic partnerships that support segment growth and strengthen client relationships.
Manage budgets, investments, and resource allocation, ensuring alignment with business objectives and ROI.
Build and maintain senior relationships with internal stakeholders and external partners.

Team Leadership

Lead and coordinate onshore and offshore teams across strategic initiatives and delivery programs.
Establish clear objectives, accountability, and execution expectations across geographically distributed teams.
Mentor team members and foster effective cross-functional collaboration.

Qualifications

8–10+ years of progressive experience in financial services, consumer/retail banking, client strategy, segment management, partnerships, business development, or a related field.
Significant direct consumer/retail banking experience with knowledge of client acquisition, engagement, retention, and customer experience.
Financial services experience, including exposure to B2B and/or institutional environments.
Proven success developing and executing growth strategies with measurable business outcomes.
Experience leading large-scale, cross-functional initiatives and influencing senior stakeholders.
Strong executive communication, presentation, storytelling, and stakeholder management skills.
Strong strategic, analytical, commercial, and financial acumen.
Experience leading or managing onshore and offshore teams.
Demonstrated ability to operate strategically while driving strong execution.

AI in Hiring Notice

As part of our recruitment process, AI-assisted tools may be used to support certain hiring activities, such as application screening and candidate assessment. All hiring decisions are made in accordance with applicable laws and are subject to human review.

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More about this job

Responsibilities

Lead growth, engagement, and client experience strategies across priority client segments to drive acquisition and retention. Coordinate cross-functional initiatives and manage onshore and offshore teams to deliver measurable business outcomes.

Requirements

Requires 8-10+ years of experience in financial services and retail banking with a proven track record in segment management. Must possess strong executive communication skills and the ability to lead large-scale strategic initiatives.

Skills

Client Segment Strategy
Retail Banking
Financial Services
Stakeholder Management
Executive Communication
Client Acquisition
Client Retention
Business Development
Cross-functional Leadership
Financial Acumen
Strategic Planning
Data Analytics
Budget Management
Team Leadership
Market Intelligence
Client Experience

Visa sponsorship

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Keywords

Retail Banking
Client Segment Strategy
B2B
Institutional Banking
Customer Experience
ROI
Strategic Roadmap
Market Insights
Share Of Wallet
Executive Reporting
Business Case Development
Stakeholder Alignment
Onshore-Offshore Management
Financial Services
Client Engagement
Growth Strategy

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