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Added 21 mins ago
BS
Senior Enterprise security Engineer
BULLTECH SOLUTIONS LTD
Toronto, ON
- Full-time
Added 36 mins ago
J
Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
…all applications and next steps. Our partner is looking for a Senior Orbit Dynamics & Mission Analysis Engineer based in…
Added 36 mins ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 36 mins ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will be a hands-on technical leader working across the PowerPoint for the web stack. You will design and deliver end-to-end AI-powered features, from…
Added 50 mins ago
BC
Technical Lead - Web/Mobile
BrainRidge Consulting
Toronto, ON
- Full-time
…clearly explain technical trade-offs and recommendations to senior client stakeholders and non-technical…
Added 51 mins ago
Q
Verification Engineer, Senior
Qualcomm
Toronto, ON
- Full-time
Added 51 mins ago
Manager, Royalty (Finance and Accounting)
Electronic Arts
Vancouver, BC
…to influence the adoption of best practices in license and developer agreements by designing and leading effective royalty processes and by providing timely insights. In this role, you will…
Added 51 mins ago
OG
Executive & Personal Assistant
Onni Group of Companies
Vancouver, BC
- Full-time
A proven track record managing a complex, high-volume calendar for a senior executive or principal - this is the heart of the role.
Added 1 hour ago
M
Senior Analytics Engineer - GTM
Motive
Vancouver, BC
- Full-time
As Senior Analytics Engineer - GTM, you’ll play a key role in helping our GTM team grow our business. You’ll report to the Director of Business Intelligence joining a centralized global…
Added 1 hour ago
J
Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
…all applications and next steps. Our partner is looking for a Senior Orbit Dynamics & Mission Analysis Engineer based in…
Added 1 hour ago
IC
Service Designer
Infotek Consulting Inc.
Toronto, ON
- $80 to $95 CAD / hour
- Contract
We are seeking a Senior Service Designer to lead user-centred design initiatives for enterprise platforms and government services. This role focuses on creating consistent, intuitive,…
Added 1 hour ago
A
Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
Reporting to the Senior Director of Data Science and AI Enablement, you will be instrumental in supporting the business analytics functions at Aviso Wealth. Principle responsibilities…
Added 1 hour ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…support built on long-term client relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and…
Added 1 hour ago
T
Data & AI Alliance Executive
Toast
Toronto, ON
- $130,000 to $165,000 USD / year
- Full-time
Use CRM systems and analytics tools to track pipeline metrics, forecast revenue, and report progress to senior leadership
Added 1 hour ago
CM
Senior HR Generalist
Compass Minerals
Goderich, ON
- Full-time
We are seeking a Senior HR Generalist to join our team. This role supports the full employee lifecycle across multiple Canadian operations, including recruitment, onboarding, labor…
Added 1 hour ago
L
Senior Technical Recruiter
LiveKit
Canada
- Full-time
You'll Thrive As a Senior Technical Recruiter If You
Added 1 hour ago
T
Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
…10,000 people across Canada, hiring a Manager, Software Delivery Developer for its Gen AI and Software Delivery team in Montreal or Quebec City. The team helps major organizations modernize…
Added 1 hour ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
…production across enterprise functions. This Montreal-based Senior Manager, Senior Tech Lead role blends consulting, delivery leadership and hands-on technical work, guiding clients from AI…
Added 1 hour ago
NN
Consumer & Market Intelligence Manager
Nestlé Nespresso SA
Montreal, QC
- Full-time
…into clear strategic recommendations. As a trusted partner to senior leaders and cross-functional teams, you will help guide business planning, innovation, portfolio, media, channel,…
Added 1 hour ago
T
Director, Google Gemini Enterprise, Data & AI
Toast
Toronto, ON
- $147,000 to $192,000 USD / year
- Full-time
Act as a trusted advisor to senior client stakeholders, including CIOs, CTOs, CDOs, and CFOs, guiding their AI transformation agendas
Added 1 hour ago
W
Principal Software Development Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 1 hour ago
B
Senior Accountant, Canadian Tax Services
BDO
Winnipeg, MB
- Full-time
Our Winnipeg office is looking for a Senior Accountant to join the Canadian Tax Service team. The successful candidate will own the following responsibilities:
Added 1 hour ago
GC
Rust Backend Architect - AI Training Projects
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
Added 2 hours ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Director of DevOps Product Management and Strategy is a transformation-focused strategic leadership role that will shape RBC's future as a technology-led financial services…
Added 2 hours ago
N
Senior Data Reliability Developer
nesto
Canada
- Full-time
…that powers Canada’s most advanced mortgage platform. As a Senior Data Reliability Developer, you won't just be "checking results"; you will be a specialized engineer focused on the…

Infotek Consulting Inc.

Service Designer

Toronto, ON, Canada

$80 to $95 CAD / hour · Contract

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Job details

Pay: $80 to $95 CAD / hour
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Senior Service Designer to lead user-centred design initiatives for enterprise platforms and government services. This role focuses on creating consistent, intuitive, inclusive, and accessible digital experiences that help Ontario businesses access and manage services efficiently.

The successful candidate will lead user research, journey mapping, service blueprinting, prototyping, usability testing, and accessibility evaluations. Working closely with business and technical stakeholders, they will translate user needs and research findings into practical design solutions, support implementation, and contribute to the continuous improvement of enterprise design systems and service experiences.

Key Responsibilities

Lead user research, service design, interaction design, and design validation activities.
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, user journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed design specifications.
Design consistent, user-friendly experiences across dashboards, forms, workflows, notifications, document interactions, account management, and service discovery.
Conduct stakeholder interviews, usability testing, and accessibility evaluations to identify opportunities for improvement.
Facilitate co-design workshops, design reviews, and collaborative working sessions.
Translate research findings and business requirements into practical, implementable design solutions.
Collaborate with product managers, business analysts, architects, developers, accessibility specialists, and testers to support successful implementation.
Present research findings, design options, and recommendations to business and senior stakeholders.
Contribute reusable components, interaction patterns, and standards to enterprise design systems.

Required Experience and Qualifications

Experience leading service design and user-centred design for complex transactional digital services.
Experience conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Strong experience developing user journeys, service blueprints, personas, wireframes, prototypes, and interaction specifications.
Experience designing account-based services, dashboards, forms, workflows, notifications, and other digital service interactions.
Knowledge of service design, user-centred design, interaction design, content design, and design-thinking methodologies.
Experience designing accessible digital services in accordance with AODA and applicable WCAG standards.
Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
Experience designing responsive digital experiences for desktop, tablet, and mobile devices.
Strong communication, facilitation, presentation, and stakeholder engagement skills.
Experience collaborating with multidisciplinary Agile teams and presenting design recommendations to business and senior stakeholders.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

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More about this job

Responsibilities

Lead research and service design for complex digital services, creating user journeys, blueprints, prototypes, and accessible experiences across service interactions. Collaborate with multidisciplinary stakeholders to validate and implement design solutions, present recommendations, and improve enterprise design systems and services.

Requirements

Requires experience leading service design and user-centred design for complex transactional digital services, including research, testing, journey mapping, prototyping, and interaction specifications. Candidates should understand AODA and WCAG accessibility standards, enterprise design systems, responsive design, and Agile collaboration, with strong communication and facilitation skills.

Skills

Service Design
User-Centred Design
User Research
Journey Mapping
Service Blueprinting
Interaction Design
Prototyping
Usability Testing
Accessibility Evaluation
Information Architecture
Wireframing
Design Systems
Stakeholder Engagement
Workshop Facilitation
Agile Collaboration
Responsive Design

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Platforms
Government Services
Digital Services
User Research
Stakeholder Interviews
Contextual Inquiry
Journey Mapping
Service Blueprints
Personas
Information Architecture
Wireframes
Prototypes
Interaction Specifications
Usability Testing
Accessibility Evaluation
AODA
WCAG
Enterprise Design Systems
Reusable Components
Interaction Patterns
Responsive Design
Desktop
Tablet
Mobile
Design Thinking
Content Design
Co-Design Workshops
Agile Teams
Dashboards
Workflows

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