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Added 36 mins ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will be a hands-on technical leader working across the PowerPoint for the web stack. You will design and deliver end-to-end AI-powered features, from…
Added 50 mins ago
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Advisor, Marketing
CAGBC | Canada Green Building Council
Ottawa, ON
- $72,000 to $81,000 CAD / year
- Full-time
The position serves as CAGBC's senior marketing subject matter expert and provides day-to-day coordination of marketing activities, agency partners, and campaign execution.
Added 50 mins ago
OG
Executive & Personal Assistant
Onni Group of Companies
Vancouver, BC
- Full-time
A proven track record managing a complex, high-volume calendar for a senior executive or principal - this is the heart of the role.
Added 1 hour ago
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Service Designer
Infotek Consulting Inc.
Toronto, ON
- $80 to $95 CAD / hour
- Contract
We are seeking a Senior Service Designer to lead user-centred design initiatives for enterprise platforms and government services. This role focuses on creating consistent, intuitive,…
Added 1 hour ago
Senior Software Development Engineer, AWS Transactional Services
Amazon
Vancouver, BC
We are seeking a Senior Software Development Engineer to own and a build major part for our control plane. Your work will be critical to the scalability and availability of the service.…
Added 1 hour ago
TS
Associate, Business Development
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Reporting to the Senior Product Manager, the Associate, Business Development will support scientific and commercial initiatives spanning business development research, market and…
Added 2 hours ago
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Proposal Lead
Spark Power ⚡
AB · Edmonton, AB
- Full-time
Establish proposal schedules, compliance plans, content strategies, and submission timelines to ensure the successful delivery of multiple concurrent pursuits.
Added 2 hours ago
UI
Business Development Representative
Util-Assist Inc.
Newmarket, ON
- Full-time
Ability to effectively leverage AI tools to support research, market intelligence, content development, productivity, and business development activities, with a strong interest in…
Added 2 hours ago
SP
Proposal Lead
Spark Power
Remote, Canada
- Full-time
- Remote
Establish proposal schedules, compliance plans, content strategies, and submission timelines to ensure the successful delivery of multiple concurrent pursuits.
Added 2 hours ago
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Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Staff Specialist of Regulatory Affairs reports directly to the Senior Manager of Regulatory Affairs. This position is responsible for supporting MMS Dispensing products consisting of…
Added 2 hours ago
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Commercial Card Associate Product Manager
TD
Toronto, ON
- Full-time
…products and capabilities. Working under the direction of more senior product leaders, this role contributes to product planning, market and client research, requirements development,…
Added 3 hours ago
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Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
Reporting to the Head of Marketing, the Senior Demand Generation Manager is responsible for owning net new pipeline for mid-market and enterprise accounts, with a real account-based motion…
Added 3 hours ago
TS
Commercial Card Associate Product Manager
TD Securities
Toronto, ON
- Full-time
…products and capabilities. Working under the direction of more senior product leaders, this role contributes to product planning, market and client research, requirements development,…
Added 3 hours ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 3 hours ago
SE
Vice President, Canadian Production
Source Energy
AB · Calgary, AB
- Full-time
…production at our Peace River plant location. As part of the senior leadership team, you will also be involved in supporting various strategic growth initiatives in the company. Key areas…
Added 3 hours ago
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Senior Technology Acquisition Consultant
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior IT Technology Acquisition Consultant on behalf of our client. This is an excellent opportunity for a senior IT professional to support strategic…
Added 3 hours ago
OT
Special Projects Coordinator - Limited Term
Ontario Tech University
Oshawa, ON
- Internship
Work closely with the FEAS’ senior administration team and the university’s Communications and Marketing department, and support the development, execution and evaluation of the FEAS’…
Added 3 hours ago
EC
Senior Automation Professional
EnGlobe Corp.
Saskatoon, SK
- Full-time
We are currently recruiting for the position of Senior Automation Professional for our Saskatoon Office.
Added 3 hours ago
AM
Learning and Development Lead
A.P. Moller - Maersk
Mississauga, ON
- Full-time
Work closely with senior leaders and cross-functional stakeholders across the organization.
Added 4 hours ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who…
Added 4 hours ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
Support process innovation and documentation, working closely with the Senior team members and manager to ensure optimal efficiency and effectiveness.
Added 4 hours ago
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Sr. Systems Analyst
OpenText
Waterloo, ON
- Full-time
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 4 hours ago
TU
Administration and Projects Specialist
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Leads and coordinates special projects and initiatives on behalf of the Director, Pensions, Executive Directors and senior leadership, ensuring completion is in line with established…
Added 4 hours ago
O
Sr. Systems Analyst
OpenText
Mississauga, ON
- Full-time
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 4 hours ago
TE
Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Experience working with individuals from all levels of an organization, from field support to senior leaders

Infotek Consulting Inc.

Service Designer

Toronto, ON, Canada

$80 to $95 CAD / hour · Contract

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Job details

Pay: $80 to $95 CAD / hour
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Senior Service Designer to lead user-centred design initiatives for enterprise platforms and government services. This role focuses on creating consistent, intuitive, inclusive, and accessible digital experiences that help Ontario businesses access and manage services efficiently.

The successful candidate will lead user research, journey mapping, service blueprinting, prototyping, usability testing, and accessibility evaluations. Working closely with business and technical stakeholders, they will translate user needs and research findings into practical design solutions, support implementation, and contribute to the continuous improvement of enterprise design systems and service experiences.

Key Responsibilities

Lead user research, service design, interaction design, and design validation activities.
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, user journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed design specifications.
Design consistent, user-friendly experiences across dashboards, forms, workflows, notifications, document interactions, account management, and service discovery.
Conduct stakeholder interviews, usability testing, and accessibility evaluations to identify opportunities for improvement.
Facilitate co-design workshops, design reviews, and collaborative working sessions.
Translate research findings and business requirements into practical, implementable design solutions.
Collaborate with product managers, business analysts, architects, developers, accessibility specialists, and testers to support successful implementation.
Present research findings, design options, and recommendations to business and senior stakeholders.
Contribute reusable components, interaction patterns, and standards to enterprise design systems.

Required Experience and Qualifications

Experience leading service design and user-centred design for complex transactional digital services.
Experience conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Strong experience developing user journeys, service blueprints, personas, wireframes, prototypes, and interaction specifications.
Experience designing account-based services, dashboards, forms, workflows, notifications, and other digital service interactions.
Knowledge of service design, user-centred design, interaction design, content design, and design-thinking methodologies.
Experience designing accessible digital services in accordance with AODA and applicable WCAG standards.
Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
Experience designing responsive digital experiences for desktop, tablet, and mobile devices.
Strong communication, facilitation, presentation, and stakeholder engagement skills.
Experience collaborating with multidisciplinary Agile teams and presenting design recommendations to business and senior stakeholders.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

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More about this job

Responsibilities

Lead research and service design for complex digital services, creating user journeys, blueprints, prototypes, and accessible experiences across service interactions. Collaborate with multidisciplinary stakeholders to validate and implement design solutions, present recommendations, and improve enterprise design systems and services.

Requirements

Requires experience leading service design and user-centred design for complex transactional digital services, including research, testing, journey mapping, prototyping, and interaction specifications. Candidates should understand AODA and WCAG accessibility standards, enterprise design systems, responsive design, and Agile collaboration, with strong communication and facilitation skills.

Skills

Service Design
User-Centred Design
User Research
Journey Mapping
Service Blueprinting
Interaction Design
Prototyping
Usability Testing
Accessibility Evaluation
Information Architecture
Wireframing
Design Systems
Stakeholder Engagement
Workshop Facilitation
Agile Collaboration
Responsive Design

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Platforms
Government Services
Digital Services
User Research
Stakeholder Interviews
Contextual Inquiry
Journey Mapping
Service Blueprints
Personas
Information Architecture
Wireframes
Prototypes
Interaction Specifications
Usability Testing
Accessibility Evaluation
AODA
WCAG
Enterprise Design Systems
Reusable Components
Interaction Patterns
Responsive Design
Desktop
Tablet
Mobile
Design Thinking
Content Design
Co-Design Workshops
Agile Teams
Dashboards
Workflows

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