Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 2 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 48 mins ago
The Shoe Co. - Sales Associate
The Shoe Co.
Corner Brook, NL
At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where…
Added 1 hour ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
We are looking for Network Designer who will be reporting to the Manager, Engineering – Wireless Data Core, the Data Networks specialist will be the technical Subject Matter Expert (SME) to…
Added 1 hour ago
Network Designer
Rogers Communications
Calgary, AB · Brampton, ON · Ottawa, ON · Montreal, QC
Develop and maintain service access for emergency service organizations, including the Quebec Provincial Police, Ontario Provincial Police and Canadian Coast Guard.
Added 1 hour ago
Sr. Network Designer
Rogers Communications
Calgary, AB · Brampton, ON · Ottawa, ON · Montreal, QC
Develop and maintain service access for emergency service organizations, including the Quebec Provincial Police, Ontario Provincial Police and Canadian Coast Guard.
Added 3 hours ago
LI
Solutions Designer
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solutions Designer to join the Enterprise Financial Services Division on a full-time onsite…
Added 3 hours ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11736
Added 3 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience in user experience (UX) design, user interface (UI) design, interactive design, user research, wireframing, prototyping, and designing…
Added 3 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience in user experience (UX) design, user interface (UI) design, interactive design, user research, wireframing, prototyping, and designing…
Added 3 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience in user experience (UX) design, user interface (UI) design, interactive design, user research, wireframing, prototyping, and designing…
Added 3 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11737
Added 3 hours ago
SM
RQ11738 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11738
Added 3 hours ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11736
Added 3 hours ago
SM
RQ11736 – Software Developer – Front End – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11736
Added 3 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11737
Added 3 hours ago
SM
RQ11738 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11738
Added 3 hours ago
LI
Senior UX Designer
Lotus IT Solutions
Toronto, ON
- Contract
The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster,…
Added 3 hours ago
AI
Intermediate Mechanical Design Engineer
Aversan Inc.
Cambridge, ON
- $76,000 to $105,000 CAD / year
- Full-time
Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and…
Added 3 hours ago
SM
RQ11738 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11738
Added 3 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience designing intuitive, user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will…
Added 3 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11737
Added 3 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience designing intuitive, user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will…
Added 3 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior UX Designer with experience designing intuitive, user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will…
Added 4 hours ago
IC
Service Designer
Infotek Consulting Inc.
Toronto, ON
- $80 to $95 CAD / hour
- Contract
We are seeking a Senior Service Designer to lead user-centred design initiatives for enterprise platforms and government services. This role focuses on creating consistent, intuitive,…

Infotek Consulting Inc.

Service Designer

Toronto, ON, Canada

$80 to $95 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $80 to $95 CAD / hour
Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Senior Service Designer to lead user-centred design initiatives for enterprise platforms and government services. This role focuses on creating consistent, intuitive, inclusive, and accessible digital experiences that help Ontario businesses access and manage services efficiently.

The successful candidate will lead user research, journey mapping, service blueprinting, prototyping, usability testing, and accessibility evaluations. Working closely with business and technical stakeholders, they will translate user needs and research findings into practical design solutions, support implementation, and contribute to the continuous improvement of enterprise design systems and service experiences.

Key Responsibilities

Lead user research, service design, interaction design, and design validation activities.
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations.
Develop personas, user journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed design specifications.
Design consistent, user-friendly experiences across dashboards, forms, workflows, notifications, document interactions, account management, and service discovery.
Conduct stakeholder interviews, usability testing, and accessibility evaluations to identify opportunities for improvement.
Facilitate co-design workshops, design reviews, and collaborative working sessions.
Translate research findings and business requirements into practical, implementable design solutions.
Collaborate with product managers, business analysts, architects, developers, accessibility specialists, and testers to support successful implementation.
Present research findings, design options, and recommendations to business and senior stakeholders.
Contribute reusable components, interaction patterns, and standards to enterprise design systems.

Required Experience and Qualifications

Experience leading service design and user-centred design for complex transactional digital services.
Experience conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation.
Strong experience developing user journeys, service blueprints, personas, wireframes, prototypes, and interaction specifications.
Experience designing account-based services, dashboards, forms, workflows, notifications, and other digital service interactions.
Knowledge of service design, user-centred design, interaction design, content design, and design-thinking methodologies.
Experience designing accessible digital services in accordance with AODA and applicable WCAG standards.
Experience applying enterprise design systems, reusable components, and consistent interaction patterns.
Experience designing responsive digital experiences for desktop, tablet, and mobile devices.
Strong communication, facilitation, presentation, and stakeholder engagement skills.
Experience collaborating with multidisciplinary Agile teams and presenting design recommendations to business and senior stakeholders.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

Apply About employer

More about this job

Responsibilities

Lead research and service design for complex digital services, creating user journeys, blueprints, prototypes, and accessible experiences across service interactions. Collaborate with multidisciplinary stakeholders to validate and implement design solutions, present recommendations, and improve enterprise design systems and services.

Requirements

Requires experience leading service design and user-centred design for complex transactional digital services, including research, testing, journey mapping, prototyping, and interaction specifications. Candidates should understand AODA and WCAG accessibility standards, enterprise design systems, responsive design, and Agile collaboration, with strong communication and facilitation skills.

Skills

Service Design
User-Centred Design
User Research
Journey Mapping
Service Blueprinting
Interaction Design
Prototyping
Usability Testing
Accessibility Evaluation
Information Architecture
Wireframing
Design Systems
Stakeholder Engagement
Workshop Facilitation
Agile Collaboration
Responsive Design

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Platforms
Government Services
Digital Services
User Research
Stakeholder Interviews
Contextual Inquiry
Journey Mapping
Service Blueprints
Personas
Information Architecture
Wireframes
Prototypes
Interaction Specifications
Usability Testing
Accessibility Evaluation
AODA
WCAG
Enterprise Design Systems
Reusable Components
Interaction Patterns
Responsive Design
Desktop
Tablet
Mobile
Design Thinking
Content Design
Co-Design Workshops
Agile Teams
Dashboards
Workflows

Report this job