Jobs in Canada

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Added 8 mins ago
AT
Operations Research Developer
Air Transat
Montreal, QC
- Full-time
…to Transat’s revenue optimization strategy through advanced analytics, optimization models, and Artificial Intelligence (AI) and Machine Learning…
Added 8 mins ago
AI
Database Administrator – Oracle, SQL Server, AWS RDS
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Work Model: Hybrid (2 days per week in-person at Toronto Canada office preferred) · Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server
Added 8 mins ago
LI
Database Administrator
LanceSoft, Inc.
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server · Must have skills:
Added 8 mins ago
D
Senior Consultant, Logistics & Distribution, Supply Chain & Network Operation
Deloitte
Toronto, ON
- Full-time
Use data, analytics, and visualization tools to develop insights, quantify opportunities, and create client-ready recommendations.
Added 8 mins ago
AP
Manager Valuations
Allied Properties REIT
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Added 8 mins ago
M
Data Scientist
Mindlance
Toronto, ON
- $70 to $75 CAD / hour
- Contract
…Python ecosystem, supporting IFRS9, credit risk, reporting, and analytics. The role will focus on code conversion, parallel validation, data lineage, regulatory compliance, and knowledge…
Added 8 mins ago
KH
Senior Director, Data Governance and Management
Kids Help Phone
Toronto, ON
- $146,000 to $190,000 CAD / year
- Full-time
Full-Time, Permanent, Hybrid working 2-3 days per week
Added 8 mins ago
TC
Senior Business Systems Analyst – ETL
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Seeking a Senior Business Systems Analyst to support Data, Analytics, and Machine Learning initiatives within Financial Services. The role focuses on requirements gathering, data analysis,…
Added 8 mins ago
QT
Data Analyst - Utilities
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $30 to $45 CAD / hour
- Contract
Work Model: Hybrid (3 days per week onsite)
Added 8 mins ago
H
Product Owner
Hays
Canada
- Contract
Title: Senior Product Owner, Data and Analytics
Added 8 mins ago
U
Product Specialist - Databricks
Ubisoft
Montreal, QC
- Full-time
Added 8 mins ago
K
Data Solutions Consultant
Klick
Toronto, ON
- Full-time
…communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities.…
Added 8 mins ago
Account Director, Influencer Marketing
Viral Nation Inc.
Toronto, ON
Viral Nation is seeking a dedicated Account Director with a robust mix of influencer marketing, social media, analytics, content marketing experience. As an Account Director, you are…
Added 8 mins ago
AC
Analyste Principal(e) - Contrôle Financier, OPEX Et Transformation
Aston Carter
Mirabel, QC
- $50 to $65 CAD / hour
- Contract
Le rôle est offert selon un modèle de travail hybride nécessitant une présence au bureau trois jours par semaine et deux jours en télétravail
Added 8 mins ago
B
Manager, Client Engagement (1 year contract)
BrandActive
Toronto, ON
- Contract
Our work combines industry-leading analytics with a proven methodology to help clients make smarter decisions, save time and money, and get more value from their brand investments - whether…
Added 22 mins ago
AC
Global Mobility Tax - Senior Associate
ACCA Careers
Calgary, AB
- Full-time
Added 22 mins ago
PQ
Director, Technical Product Management
Prime Quadrant
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
Help establish increasingly AI-assisted approaches to product discovery, story creation, requirements validation, product analytics, and documentation.
Added 22 mins ago
VU
Global Mobility Tax - Senior Associate
Vialto UK & Ireland
Toronto, ON
- Full-time
Added 22 mins ago
VU
Reward & Equity Consultant - Senior Associate
Vialto UK & Ireland
Toronto, ON
- Full-time
This role offers exposure to complex cross-border projects and the opportunity to develop technical expertise in equity and reward · Our structure eliminates silos, enabling seamless cross-border collaboration and knowledge sharing
Added 22 mins ago
M
SAS Developer
Mindlance
Toronto, ON
- Contract
Strong understanding of IFRS9 modeling and credit risk analytics
Added 22 mins ago
Marketing Engineer
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 22 mins ago
Senior Data Scientist
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 22 mins ago
VU
Process Excellence Lead
Vialto UK & Ireland
Toronto, ON
- Full-time
Partner with Data Analytics teams to support performance measurement and reporting.
Added 22 mins ago
T
Senior AI Solutions Lead
TEEMA
Regina, SK
- Contract
The proposed Senior Resource candidate must have the following skills listed below to be considered: · Must have a minimum of five (5) years experience delivering software solutions;
Added 22 mins ago
S
Regional Marketing Lead, North America
StarTech.com
Canada
- Full-time
…opportunities, customer feedback, and pipeline contribution with Analytics, RevOps, and the channel owners; recommend changes based on the…

Infotek Consulting Inc.

Workforce Management Analyst

Toronto, ON, Canada

$35 to $41 CAD / hour · Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $35 to $41 CAD / hour
Job type: Contract
Apply by: Dec 10, 2026
Work location: Work Arrangement: Hybrid (2 days in office)
Working hours: 37.5 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Workforce Management Analyst

Location: Toronto, ON

Work Arrangement: Hybrid (2 days in office)

Contract Duration: 12 Months

Work Schedule: 37.5 hours per week, Monday to Friday

Experience Level: 3–6 Years

Job Overview

We are seeking an experienced Workforce Management Analyst to support workforce planning and operational performance within a large-scale Technical Help Desk / Service Desk environment.

The successful candidate will be responsible for workforce scheduling, forecasting, capacity planning, vacation management, reporting, and workforce optimization across a 24/7, 365-day support operation.

This role requires strong analytical capabilities, attention to detail, and the ability to work independently while collaborating with operational leadership and service desk stakeholders to ensure appropriate staffing levels and service level objectives are achieved.

Key Responsibilities

Build, maintain, and optimize workforce schedules for Help Desk / Service Desk agents.
Manage vacation planning, workforce allocation, and scheduling adjustments.
Perform short-, medium-, and long-term capacity planning across weekly, monthly, and annual planning horizons.
Develop workforce forecasts based on operational demand, historical trends, and staffing requirements.
Monitor real-time operational performance and identify potential staffing gaps or service level risks.
Manage attendance exceptions, schedule adherence, and workforce availability.
Produce, maintain, and analyze workforce management and operational performance reports.
Track and monitor key performance indicators (KPIs), including service levels, occupancy, schedule adherence, and average handle time (AHT).
Develop reports and dashboards using enterprise reporting and analytics tools.
Collaborate with team leaders, operations managers, supervisors, and workforce management stakeholders to identify trends and recommend operational improvements.
Support operational planning and workforce optimization initiatives to ensure service level targets are consistently achieved.

Must-Have Qualifications

3+ years of experience in Workforce Management, Workforce Analysis, or a similar role.
Experience working within a Help Desk, Service Desk, or Contact Centre environment.
Hands-on experience with Verint or a comparable Workforce Management platform.
Practical experience in capacity planning, forecasting, workforce scheduling, and vacation planning.
Experience working with telephony systems.
Hands-on Tableau reporting experience.
Experience with ServiceNow reporting.
Experience working with Workday.
Ability and willingness to work rotating shifts between 7:00 a.m. and 6:00 p.m. (7:00 a.m.–3:00 p.m., 8:00 a.m.–4:00 p.m., 9:00 a.m.–5:00 p.m., or 10:00 a.m.–6:00 p.m.).

Nice-to-Have Qualifications

Experience creating Power BI dashboards.
Experience with Power Automate.
Familiarity with additional Workforce Management platforms and tools.
Experience supporting workforce management functions within large enterprise Technical Help Desk environments.

Required Skills and Competencies

Strong analytical, critical-thinking, and problem-solving skills.
Ability to work independently and make sound operational decisions.
Exceptional attention to detail and organizational skills.
Strong written and verbal communication skills.
Ability to quickly learn new systems, tools, and processes.
Proactive approach to identifying operational risks and recommending solutions.
Ability to manage competing priorities and perform effectively in a fast-paced, high-pressure environment.
Strong collaboration and stakeholder management skills.

Work Environment

Hybrid work arrangement with two days in the office.
Monday to Friday schedule, 37.5 hours per week.
Rotating shifts between 7:00 a.m. and 6:00 p.m., depending on operational requirements.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job postings.

Note: Background checks needing to be completed for successfully hired candidates.

Note: Third parties need not apply

Apply on LinkedIn About employer

More about this job

Responsibilities

Build and optimize schedules, forecasts, capacity plans, vacation plans, and staffing allocations for a 24/7 service desk operation. Monitor real-time performance and workforce KPIs, produce reports and dashboards, identify staffing or service-level risks, and collaborate with operational stakeholders on improvements.

Requirements

Requires at least three years of workforce management or analysis experience in a Help Desk, Service Desk, or Contact Centre, with hands-on experience in a workforce management platform such as Verint, Tableau, ServiceNow reporting, Workday, and telephony systems. Candidates need practical scheduling, forecasting, capacity planning, and vacation planning experience, and must be available for rotating shifts between 7:00 a.m. and 6:00 p.m.

Skills

Workforce Scheduling
Capacity Planning
Forecasting
Vacation Planning
Workforce Optimization
Verint
Tableau
ServiceNow Reporting
Workday
Telephony Systems
KPI Reporting
Power BI
Power Automate
Schedule Adherence
Stakeholder Management
Operational Analysis

Visa sponsorship

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Keywords

Workforce Management
Workforce Analysis
Help Desk
Service Desk
Contact Centre
Verint
Tableau
ServiceNow
Workday
Telephony Systems
Capacity Planning
Workforce Forecasting
Workforce Scheduling
Vacation Planning
Real-Time Performance Monitoring
Schedule Adherence
Attendance Management
Service Levels
Occupancy
Average Handle Time
KPI Reporting
Dashboards
Power BI
Power Automate
Workforce Optimization
Operational Planning

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Jobs in Canada