Zuora Admin

Interim Zuora Administrator

Contract Type: Fixed-Term Leave Coverage

Duration: Minimum 3 months, subject to confirmation

Position Overview

We are seeking a seasoned, hands-on Zuora Administrator to provide immediate operational support for the organization’s billing and revenue management platforms during a temporary leave of absence.

The successful candidate will be able to quickly assume responsibility for day-to-day Zuora administration, support the Finance team’s billing and month-end closing activities, troubleshoot production issues, and maintain business continuity with minimal supervision.

This role requires strong production experience with Zuora Billing and working knowledge of Zuora Revenue, including the ability to investigate post-implementation issues and support the stabilization of a recently deployed platform. The ideal candidate is comfortable working independently, managing time-sensitive billing issues, and collaborating with Finance, business stakeholders, and technical teams.

Key Responsibilities

• Billing Operations: Monitor and support scheduled jobs, billing runs, invoice generation, and billing exceptions. Investigate failures and discrepancies, coordinate resolutions, and help ensure billing activities are completed accurately and on schedule.
• Zuora Administration: Maintain and configure product catalogs, rate plans, charges, pricing, discounts, subscriptions, amendments, billing settings, workflows, and invoice templates in accordance with approved business requirements.
• Finance and Month-End Support: Support daily billing operations, month-end closing activities, financial reconciliations, and revenue data quality. Investigate billing and accounting discrepancies while ensuring appropriate Finance review and approval.
• Zuora Revenue Support: Troubleshoot revenue management issues involving revenue contracts, performance obligations, revenue allocation, and revenue recognition. Support post-go-live stabilization and resolve production issues affecting revenue processes.
• Integration Troubleshooting: Investigate data issues and failures across Salesforce or CPQ, Zuora, middleware, finance systems, and downstream reporting platforms. Collaborate with integration and technical teams to resolve issues and implement lasting fixes.
• Customer and Subscription Management: Support order processing, subscription activation, usage-based billing, invoice and credit adjustments, payment exceptions, collections activities, and billing-to-finance system handoffs.
• Change and Access Management: Administer user access and roles in accordance with established controls. Test configuration changes in non-production environments, coordinate approvals and releases, document changes, and maintain appropriate rollback procedures.
• Documentation and Knowledge Transfer: Maintain operational procedures, configuration documentation, recurring job schedules, issue logs, and support documentation. Provide knowledge transfer and a structured handover at the conclusion of the assignment.
• Incident Management: Prioritize and resolve production issues, particularly during critical billing cycles and month-end close, escalating complex technical or architectural issues to the appropriate teams.

Required Qualifications and Experience

• Significant hands-on experience administering Zuora Billing in a production subscription-based business environment.
• Strong practical knowledge of Zuora product catalogs, subscriptions, billing configuration, billing runs, invoicing, and production troubleshooting.
• Experience with or strong working knowledge of Zuora Revenue, including revenue contracts, performance obligations, allocation, recognition, and troubleshooting.
• Experience supporting production systems following implementation or go-live, including the investigation and resolution of complex issues.
• Demonstrated ability to support Finance teams with daily billing operations, financial reconciliations, and month-end closing activities.
• Strong analytical and troubleshooting skills, including the ability to investigate system records, job results, logs, data exports, and API or integration traces.
• Experience integrating Zuora with Salesforce or CPQ and at least one ERP or finance system.
• Understanding of change management, testing, approvals, release documentation, and operational controls.
• Ability to work independently with minimal supervision, manage competing priorities, and communicate effectively with Finance, business stakeholders, and technical teams.

Nice-to-Have Skills

• Experience with Zuora Collections, Payments, Workflow, Data Query, and audit trails.
• Experience with MuleSoft, Workday Finance, or similar middleware and financial systems.
• Knowledge of usage-based billing, tax dependencies, revenue recognition, and invoice or document templates.
• SQL experience and exposure to reconciliation reporting and data analysis.
• Experience supporting multi-entity or multi-market billing environments.

Key Success Factors

The successful candidate will quickly become a reliable point of contact for Zuora administration and production support, ensuring:

• Continuity of daily billing operations and critical billing cycles.
• Timely resolution and escalation of production incidents.
• Reliable support for Finance reconciliation and month-end closing activities.
• Stable integrations and accurate billing and revenue data.
• Proper testing, documentation, and approval of configuration changes.
• Complete operational documentation and knowledge transfer before the assignment concludes.

Assignment Details

• Contract Duration: Minimum 3 months; final duration to be confirmed.