Closed listing
IT Technician - MDM Specialist
- Montreal, QC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 2-3+ years of experience in IT support roles
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Job Description:
Job Title: IT Technician - MDM Specialist
Duration: 6 Months contract
Location: Montreal & Longueuil, QC
Role Overview:
We’re searching for an experienced IT Support Specialist for our Montreal and Longueuil offices. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the operations in our Montreal and Longueuil sites and remotely with all of Client across the US, Mexico, Canada and Eastern Europe.
Responsibilities
Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
Assist with AV setup for internal meetings and events
Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
Okta, Google, and software service administration
Deploy and support software to end-users
Respond to support requests at the IT Helpdesk both in person and via our ticketing system
Managing inventory for hardware and software
Know and work with your points of escalation to improve the End User experience
Improving and updating our internal and user facing Kbase
Requirements
Fluent in both French and English
A positive, service-oriented attitude with a customer obsession mindset
2-3+ years of experience in IT support roles
Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
AV support experience
Experience with administration of Apple computer products using enterprise management tools
Knowledge and hands-on experience managing Windows laptops and desktops
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
Strong macOS hardware and software troubleshooting experience
Solid critical thinking and problem-solving skills
Ability to lift heavy equipment (50+ pounds) as needed
More about this job
Responsibilities
Troubleshoot Apple and Windows hardware and software, deploy and manage devices using MDM tools, administer Okta and Google services, and provide helpdesk and end-user software support. Support audio-visual systems and events, manage hardware and software inventory, escalate issues to improve the end-user experience, and maintain internal and user-facing knowledge bases.
Requirements
Requires fluency in French and English, 2–3 or more years of IT support experience, and hands-on experience supporting Apple and Windows devices, enterprise management tools, ticketing workflows, and audio-visual systems. Candidates should have basic-to-intermediate networking knowledge, strong macOS troubleshooting, customer-service orientation, critical-thinking skills, and the ability to lift equipment weighing over 50 pounds.
Skills
- IT Support
- Apple Device Support
- Windows Device Support
- Mobile Device Management
- Jamf
- NinjaOne
- AirWatch
- Okta Administration
- Google Workspace Administration
- Audio-Visual Support
- Networking
- IT Helpdesk
- Ticketing Systems
- ITIL Service Desk
- Confluence
- Hardware and Software Troubleshooting
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Support
- Mobile Device Management
- Jamf
- NinjaOne
- AirWatch
- Apple
- Windows
- macOS
- Okta
- Google Meet
- Zoom
- Microsoft Teams
- Chrome Device Management
- Audio-Visual Systems
- Networking
- Servers
- Switches
- Wi-Fi
- IT Helpdesk
- Ticketing System
- ITIL
- Confluence
- Device Deployment
- Hardware Troubleshooting
- Software Troubleshooting
- Inventory Management
- Knowledge Base
- End-User Support