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Infotree Global Solutions

Payment Operation Analyst

Montreal, QC, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 25, 2026
Experience: 2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Description:

Job Title: Operations Analyst - Payment

Duration: 6 Months

Location: Montreal, QC (Onsite)

Notes:

Training begins with Day Shift Monday-Friday between 9am-6pm for training and the switch over after 3 months to night shift from Sunday/Thursday and work between 9:30pm-6:30am. Looking for someone with Payment Experience.

The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.

Its core responsibilities are as follows:

Investigate issues and problems related to payments.

Proactive monitoring and support to US dollar clearing client base.

Credit, funding and transaction limit management and oversight.

Managing Client’s reporting and analytics.

Act as liaison between the back office and client/front office as applicable.

In detail

Contract Duration is contingent upon business needs with a maximum of 6 months with the possibility of extension.

This position operates on a shift-based schedule. Final working hours are contingent upon the specific shift for which the successful candidate is selected.

Shifts include:

Overnight Shift: 09:30 PM to 05:30 AM or 10:30 PM to 06:30 AM

Mid-Day Shift: 06:00 AM to 02:00 PM

Closing Shift: 10:30 AM to 06:30 PM

The team members are responsible for the following activities:

Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.

Support the overall day to day business relationships of BANK Network USD and CAD Network Clearing Clients at an account level.

Coordinate with various stakeholders in the business as required.

Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.

Drive customer satisfaction by working closely with our clients to improve the service provided to them.

Escalate service level inquiries as appropriate.

Oversee key control processes with respect to billing, risk and management reporting, at client level.

Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.

Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.

Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.

Make recommendations for procedural changes where deemed necessary.

Analyze various control reports and make recommendations for efficiency gains

Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.

Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.

Work closely with the development teams to create and implement suite of quality Management reporting.

Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.

Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.

Investigate issues, determining root causes and obtaining resolution.

Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.

Make direct contribution to BANK operational permanent control framework.

The strengths and skills that will help you succeed

Knowledge of the English is required.

2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.

Knowledgeable of International wires transfers, SWIFT and local clearing systems.

Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.

Highly effective communicator, written and oral, with good interpersonal skills.

Excellent attention to detail and accuracy.

The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.

Knowledgeable of Data/Report analysis.

Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.

Ability to work in a highly autonomous team environment with minimal supervision.

Apply About employer

More about this job

Responsibilities

Investigate and resolve USD/CAD clearing and payment issues, support network clients, and coordinate with internal stakeholders to maintain service quality and improve processing efficiency. Analyze client activity and operational data, oversee reporting and control processes, monitor KPIs and service levels, and recommend procedural and efficiency improvements.

Requirements

Requires 2 to 4 years of banking experience, preferably in correspondent banking, payment operations, or cash management at a major bank active in USD clearing. Candidates need knowledge of international wire transfers, SWIFT, local clearing systems, funds transfer rules, analytical reporting, and Microsoft Office, along with strong communication, accuracy, multitasking, and autonomous-work skills.

Skills

Payment Operations
Correspondent Banking
USD Clearing
Cash Management
International Wire Transfers
SWIFT
Local Clearing Systems
Funds Transfer Operations
Data Analysis
Analytical Reporting
Dashboard Development
KPI Monitoring
Risk Management
Client Reporting
Root Cause Analysis
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Payment Operations
Correspondent Banking
USD Clearing
CAD Clearing
Cash Management
International Wire Transfers
SWIFT
Local Clearing Systems
Funds Transfer Operations
Client Support Services
Payment And Clearing Solutions
Network Clearing North America
Risk Management
Credit Management
Funding Management
Transaction Limits
Client Reporting
Data Analysis
Analytical Reporting
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Dashboards
KPIs
Service-Level Agreements
Straight-Through Processing
Root Cause Analysis
Operational Controls
Billing

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