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Added 11 mins ago
TM
Operational Excellence Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
Toyota Financial Services (TFS) provides retail, leasing and dealer financing services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial…
Added 11 mins ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial…
Added 11 mins ago
QP
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
- Full-time
5+ years of operations experience, with at least 2 years in a multi-site or supervisory role; self-storage, retail, or property operations experience preferred.
Added 11 mins ago
S
Bilingual Talent Acquisition Partner, Retail (Contract)
sephora.com
Montreal, QC
- Full-time
2+ years of recruiting, sourcing, or high-volume hiring experience within a fast-paced retail or customer-focused environment
Added 11 mins ago
S
Assistant Planner
sephora.com
Toronto, ON
- Full-time
Prior retail experience is considered an asset
Added 11 mins ago
WO
Shift Lead
Workwear Outfitters
London, ON
- Part-time
A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure…
Added 25 mins ago
N
Saskatoon, SK In-Person Hiring Event - The North West Company (October 15, 2026)
Northern/NorthMart
Saskatoon, SK
- Full-time
Are you an experienced retail leader looking for an exciting and rewarding career? The North West Company is hiring Store Managers and Department Managers to lead our teams in remote…
Added 25 mins ago
LV
Team Lead
Louis Vuitton
Toronto, ON
- Full-time
As a Team Lead, you will be an ambassador of the Brand and will assist the Store Manager and/or Team Managers to mentor and develop the team, build Client relationships, proactively…
Added 40 mins ago
CG
Foreperson
Centron Group
Calgary, AB
- Full-time
Previous experience as a lead hand/foreperson.
Added 40 mins ago
OC
Senior ERP Functional Consultant
OERP Canada
Toronto, ON
- Internship
Lead the Way as a Senior ERP Functional Consultant
Added 40 mins ago
MS
Store Manager
MacDonald Search Group
Sarnia, ON
- Full-time
This is a hands-on retail leadership opportunity for a commercially minded manager who enjoys developing people, driving sales and creating an exceptional in-store customer experience. The…
Added 56 mins ago
TH
Caissier(ère) principal(e) (temps plein)
The Home Depot Canada
Laval, QC
- Full-time
1 to 2 years Retail or Cash experience an asset
Added 56 mins ago
Sales Associate-Retail
Roots
Kingston, ON
Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
Added 56 mins ago
Retail Sales Associate
Fire & Flower Inc.
Toronto, ON
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 56 mins ago
Digital Marketing Manager
Fastco
Vaudreuil-Dorion, QC
Lead the strategic direction and execution of consumer-facing websites, elevating user experience and shaping a compelling brand journey that strengthens brand awareness, consideration, and…
Added 56 mins ago
Retail Sales Associate
Fire & Flower Inc.
Midland, ON
The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the…
Added 56 mins ago
Sales Associate-Retail
Roots
Ajax, ON
Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
Added 56 mins ago
TA
Sales Representative
The Acquisition Group
AB
- Full-time
Sales Experience: Previous experience in direct or door-to-door sales is an asset.
Added 1 hour ago
C
Meat Manager- Taber Food Store
Co-op
Taber, AB
- Full-time
Retail Meat Cutting Certificate and/or 3–6 years of relevant retail experience
Added 1 hour ago
B
Mortgage Specialist
BMO
Pointe-Claire, QC · Vaudreuil-Dorion, QC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 1 hour ago
R(
Assistant Store Manager - Heartland Town Centre
Reitmans (Canada) Ltée/Ltd
Mississauga, ON
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 1 hour ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
…programs. The Strategist should be well versed with working experience in the areas of occupancy planning, design, functional program and workplace standards development incorporating both…
Added 1 hour ago
Sales Associate-Retail
Roots
Vancouver, BC
Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
Added 1 hour ago
Team Lead
Roots
Winnipeg, MB
The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the…

INFOYA

Technical Scrum Master

Toronto, ON, Canada

$85,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $90,000 CAD / year
Job type: Full-time
Experience: 5+ years of experience as a Scrum Master in Agile environments, including technical delivery and cross-functional team leadership.
Posting language: English
Posted: Oct 2, 2026

Original job description

About the Job

We are seeking a strong Technical Scrum Master to lead cross-functional Agile teams delivering technology transformation projects and supporting production environments. This role combines Scrum leadership with project management, technical delivery coordination, and operational governance. The ideal candidate will create actionable dashboards, track team velocity and delivery performance, present progress and risks to senior leaders, and coordinate root cause analysis to improve production stability and delivery predictability.

Office Location: Toronto

Employment Type: Permanent

Role Type: New position – current requirement

Work Arrangement: Hybrid (2 days in office per week)

Position Responsibilities

Transformation and Project Management

Lead technology transformation projects from planning to go-live, managing scope, schedule, resources, risks, dependencies and financials.

Keep project plans, release roadmaps, SDLC artifacts and risk and issue logs current, and coordinate testing, deployment and handover to production support.

Agile and Technical Delivery

Run all Scrum ceremonies and Scrum of Scrums, and coordinate dependencies across dev, QA, architecture, infrastructure, security and DevOps.

Remove blockers, support technical discussions and coach teams on agile and quality practices.

Work with Product Owners to balance transformation work against production support demands.

Dashboards and Metrics

Build dashboards on sprint progress, velocity, capacity, predictability, risk and quality.

Use delivery trends to forecast and plan capacity, and track support metrics: SLA performance, MTTR, ticket ageing, incident volume and repeat issues.

Production Support and Root Cause Analysis

Coordinate incident triage, prioritization, escalation and resolution across development teams.

Lead root cause analysis, track corrective and preventive actions, and get recurring issues into the backlog.

Keep tickets accurate and updated in Jira, and coordinate releases and changes to keep systems stable.

Stakeholder Engagement and Leadership

Present incidents and root-cause findings, support trends and risks to senior IT and business leaders.

Explain technical issues in terms of business impact, and escalate risks with clear recommendations.

Align teams on priorities and release readiness, mentor team members and help resolve conflicts.

Requirements

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field.

5+ years of experience as a Scrum Master in Agile environments, including technical delivery and cross-functional team leadership.

Demonstrated project management experience delivering technology transformation projects in complex enterprise environments.

Experience creating dashboards and presenting delivery metrics, risks, and recommendations to senior IT leaders.

Strong knowledge of Agile metrics, including velocity, capacity, throughput, and sprint predictability, with experience using insights to improve delivery.

Understanding of production support, incident and problem management, service levels, and root cause analysis.

Solid knowledge of SDLC, test strategies, defect lifecycle, release governance, and technical delivery dependencies.

Proven skills in risk management, stakeholder reporting, servant leadership, facilitation, and conflict resolution.

Excellent communication skills and the ability to explain technical issues to technical and non-technical stakeholders.

Preferred Qualifications

SAFe, CSM, PSM, PMI-ACP, or equivalent Agile certifications.

Experience in large-scale Agile programs, Release Train environments, and enterprise transformation initiatives.

Experience with dashboard and delivery tools such as Jira, Azure DevOps, or Power BI.

Experience in cloud-native and microservices environments, with familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.

Understanding of DevOps practices, test automation, and quality gates; 3+ years working with QA or quality engineering teams.

Experience in retail, POS, or customer-facing applications; exposure to mobile testing and API testing tools such as Appium, Postman, or REST Assured.

Benefits

Salary Range: $85,000 to $90,000 CAD per year

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.

Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors.

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More about this job

Responsibilities

The Technical Scrum Master will lead cross-functional Agile teams to deliver technology transformation projects while managing production support and operational governance. Responsibilities include creating performance dashboards, coordinating Scrum ceremonies, and facilitating root cause analysis to ensure system stability.

Requirements

Candidates must hold a bachelor's degree in Computer Science or Engineering and possess at least 5 years of experience as a Scrum Master in complex enterprise environments. Strong proficiency in Agile metrics, project management, and technical delivery coordination is required.

Skills

Scrum Master
Agile
Project Management
Technical Delivery
Dashboards
Metrics
Production Support
Root Cause Analysis
Stakeholder Engagement
SDLC
Risk Management
Jira
DevOps
Incident Management
Leadership
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Scrum Master
Agile
Technology Transformation
Project Management
SDLC
Jira
Azure DevOps
Power BI
DevOps
Incident Management
Root Cause Analysis
SLA
MTTR
CI/CD
Jenkins
GitHub Actions
Microservices
Cloud-native
Test Automation
Quality Engineering
SAFe
CSM
PSM
PMI-ACP
Release Governance
Stakeholder Reporting
Servant Leadership
Capacity Planning
Velocity
Predictability

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