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Infoya

Technical Scrum Master

Toronto, ON, Canada

$70,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Dec 11, 2026
Work location: Work Arrangement: Hybrid (2 days in office per week)
Experience: 5+ years of experience as a Scrum Master in Agile environments, including technical delivery and cross-functional team leadership.
Posting language: English
Posted: Nov 10, 2026

Original job description

About the Job

We are seeking a strong Technical Scrum Master to lead cross-functional Agile teams delivering technology transformation projects and supporting production environments. This role combines Scrum leadership with project management, technical delivery coordination, and operational governance. The ideal candidate will create actionable dashboards, track team velocity and delivery performance, present progress and risks to senior leaders, and coordinate root cause analysis to improve production stability and delivery predictability.

Office Location: Toronto

Employment Type: Permanent

Role Type: New position – current requirement

Work Arrangement: Hybrid (2 days in office per week)

Position Responsibilities

Transformation and Project Management

Lead technology transformation projects from planning to go-live, managing scope, schedule, resources, risks, dependencies and financials.

Keep project plans, release roadmaps, SDLC artifacts and risk and issue logs current, and coordinate testing, deployment and handover to production support.

Agile and Technical Delivery

Run all Scrum ceremonies and Scrum of Scrums, and coordinate dependencies across dev, QA, architecture, infrastructure, security and DevOps.

Remove blockers, support technical discussions and coach teams on agile and quality practices.

Work with Product Owners to balance transformation work against production support demands.

Dashboards and Metrics

Build dashboards on sprint progress, velocity, capacity, predictability, risk and quality.

Use delivery trends to forecast and plan capacity, and track support metrics: SLA performance, MTTR, ticket ageing, incident volume and repeat issues.

Production Support and Root Cause Analysis

Coordinate incident triage, prioritization, escalation and resolution across development teams.

Lead root cause analysis, track corrective and preventive actions, and get recurring issues into the backlog.

Keep tickets accurate and updated in Jira, and coordinate releases and changes to keep systems stable.

Stakeholder Engagement and Leadership

Present incidents and root-cause findings, support trends and risks to senior IT and business leaders.

Explain technical issues in terms of business impact, and escalate risks with clear recommendations.

Align teams on priorities and release readiness, mentor team members and help resolve conflicts.

Requirements

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field.

5+ years of experience as a Scrum Master in Agile environments, including technical delivery and cross-functional team leadership.

Demonstrated project management experience delivering technology transformation projects in complex enterprise environments.

Experience creating dashboards and presenting delivery metrics, risks, and recommendations to senior IT leaders.

Strong knowledge of Agile metrics, including velocity, capacity, throughput, and sprint predictability, with experience using insights to improve delivery.

Understanding of production support, incident and problem management, service levels, and root cause analysis.

Solid knowledge of SDLC, test strategies, defect lifecycle, release governance, and technical delivery dependencies.

Proven skills in risk management, stakeholder reporting, servant leadership, facilitation, and conflict resolution.

Excellent communication skills and the ability to explain technical issues to technical and non-technical stakeholders.

Preferred Qualifications

SAFe, CSM, PSM, PMI-ACP, or equivalent Agile certifications.

Experience in large-scale Agile programs, Release Train environments, and enterprise transformation initiatives.

Experience with dashboard and delivery tools such as Jira, Azure DevOps, or Power BI.

Experience in cloud-native and microservices environments, with familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.

Understanding of DevOps practices, test automation, and quality gates; 3+ years working with QA or quality engineering teams.

Experience in retail, POS, or customer-facing applications; exposure to mobile testing and API testing tools such as Appium, Postman, or REST Assured.

Benefits

Salary Range: $70,000 to $80,000 CAD per year

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.

Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors.

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More about this job

Responsibilities

Lead technology transformation projects and Agile delivery, coordinating Scrum ceremonies, cross-functional dependencies, releases, and production handovers. Track delivery and support metrics, manage incidents and root cause analysis, and communicate progress, risks, and recommendations to senior stakeholders.

Requirements

Requires a bachelor’s degree in Computer Science, Engineering, or a related field, plus at least five years of Scrum Master experience in technical, cross-functional Agile environments. Candidates should have enterprise technology project management experience and strong knowledge of Agile metrics, production support, incident management, SDLC, release governance, risk management, and stakeholder communication.

Skills

Scrum Leadership
Agile Project Management
Technology Transformation
Cross-Functional Team Leadership
Sprint Planning
Agile Metrics
Dashboard Development
Risk Management
Stakeholder Reporting
Production Support
Incident Management
Root Cause Analysis
SDLC
Release Governance
Jira
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Scrum
Agile
Scrum Master
Technology Transformation
Project Management
Jira
Azure DevOps
Power BI
SAFe
CSM
PSM
PMI-ACP
SDLC
Velocity
Capacity Planning
Sprint Predictability
Production Support
Incident Management
Problem Management
Root Cause Analysis
Release Governance
DevOps
CI/CD
Jenkins
GitHub Actions
Cloud-Native
Microservices
Test Automation
Appium
Postman

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Jobs in Canada