Customer Success Manager / Project Manager

Strong, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 25, 2026
Experience: 10+ years of hands-on experience in the infrastructure sector
Posting language: English
Posted: Aug 29, 2026

Original job description

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YOUR MISSION

You’ll Be The Bridge Between Our Customers And Our Platform, Making Sure Infrastructure Projects Succeed Using Infrakit’s Cloud Tools. Day-to-day, That Means

Leading deployment and development projects from kickoff to completion, on time and on budget
Act as an expert in infrastructure model-based construction, BIM modelling (YIV) and surveying
Running training sessions and workshops that actually land
Building trusted, long-term relationships with customers and acting as their go-to expert
Solving problems proactively, before they become issues
Collaborating closely with our Product, R&D, and Sales teams
Maintaining clean project documentation and keeping all stakeholders aligned
You’ll report to the Director of Services & Customer Success and work out of our Espoo HQ.

You’ll report to the Director of Services & Customer Success and work out of our Espoo HQ.

Qualifications

A degree in Engineering or an infrastructure-related field (Bachelor’s or Master’s)
10+ years of hands-on experience in the infrastructure sector
A strong project management track record: you’ve delivered complex projects start to finish
Deep knowledge of model-based construction, BIM (YIV), and surveying
Clear, confident communication in both Finnish and English
A genuine drive to push the industry toward digital, sustainable ways of working

WHY JOIN INFRAKIT

A role with real impact; helping major infrastructure projects become more efficient and sustainable
Autonomy and ownership over your work
Flexible hours
Competitive compensation and benefits
Mentorship program
A team that’s sharp, supportive, and genuinely good to work with: the Infrakit spirit

Sound like you?

If you’re ready to bring your infrastructure expertise into a company that’s reshaping the whole industry, we’d love to hear from you.

Apply now or reach out if you have any questions: Jani Sillanpää, Director, Services and CS Finland HQ: jani.sillanpaa@infrakit.com

Employer

Infrakit Group Oy

Location

Keilaniementie 1, Espoo

Salary

Negotiable

Work starts

According to a contract

Position

Permanent employee, full-time

Application period

We will start processing applications on 10 August 2026

Apply now

Infrakit is a fast-growing, Finland-based B2B SaaS company transforming the construction industry with our digital platform for infrastructure project management. We connect teams, machinery, and data in real time - reducing rework, accelerating delivery, and enabling more sustainable construction.

Learn more about us

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Responsibilities

Lead customer deployment and development projects from kickoff through completion, ensuring they are delivered on time and within budget. Advise customers on infrastructure model-based construction, BIM modeling, and surveying; provide training, build long-term relationships, resolve issues proactively, and coordinate with Product, R&D, and Sales.

Requirements

Requires a bachelor’s or master’s degree in engineering or an infrastructure-related field and at least 10 years of hands-on infrastructure-sector experience. Candidates should have a strong record of delivering complex projects, deep knowledge of model-based construction, BIM (YIV), and surveying, and confident communication skills in Finnish and English.

Skills

Project Management
Customer Success
Infrastructure Project Delivery
Model-Based Construction
BIM Modeling
Surveying
Customer Training
Workshop Facilitation
Problem Solving
Stakeholder Communication
Project Documentation
Cross-Functional Collaboration
Finnish Communication
English Communication
Digital Construction

Benefits

Flexible Hours
Competitive Compensation
Benefits
Mentorship Program

Visa sponsorship

Not detected in the job text

Hiring contact

Jani Sillanpää

Hiring contact email

jani.sillanpaa@infrakit.com

Keywords

Infrastructure
B2B SaaS
Infrakit Cloud Platform
Model-Based Construction
BIM
YIV
Surveying
Digital Construction
Sustainable Construction
Project Deployment
Project Development
Project Management
Customer Success
Customer Training
Workshops
Stakeholder Alignment
Project Documentation
Product Collaboration
R&D Collaboration
Sales Collaboration
Finnish
English

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