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Customer Success Manager / Project Manager

  • Strong, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Job details

Job type
Full-time
Closing date
Experience
10+ years of hands-on experience in the infrastructure sector
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

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YOUR MISSION

You’ll Be The Bridge Between Our Customers And Our Platform, Making Sure Infrastructure Projects Succeed Using Infrakit’s Cloud Tools. Day-to-day, That Means

  • Leading deployment and development projects from kickoff to completion, on time and on budget
  • Act as an expert in infrastructure model-based construction, BIM modelling (YIV) and surveying
  • Running training sessions and workshops that actually land
  • Building trusted, long-term relationships with customers and acting as their go-to expert
  • Solving problems proactively, before they become issues
  • Collaborating closely with our Product, R&D, and Sales teams
  • Maintaining clean project documentation and keeping all stakeholders aligned
  • You’ll report to the Director of Services & Customer Success and work out of our Espoo HQ.

You’ll report to the Director of Services & Customer Success and work out of our Espoo HQ.

Qualifications

  • A degree in Engineering or an infrastructure-related field (Bachelor’s or Master’s)
  • 10+ years of hands-on experience in the infrastructure sector
  • A strong project management track record: you’ve delivered complex projects start to finish
  • Deep knowledge of model-based construction, BIM (YIV), and surveying
  • Clear, confident communication in both Finnish and English
  • A genuine drive to push the industry toward digital, sustainable ways of working

WHY JOIN INFRAKIT

  • A role with real impact; helping major infrastructure projects become more efficient and sustainable
  • Autonomy and ownership over your work
  • Flexible hours
  • Competitive compensation and benefits
  • Mentorship program
  • A team that’s sharp, supportive, and genuinely good to work with: the Infrakit spirit

Sound like you?

If you’re ready to bring your infrastructure expertise into a company that’s reshaping the whole industry, we’d love to hear from you.

Apply now or reach out if you have any questions: Jani Sillanpää, Director, Services and CS Finland HQ: jani.sillanpaa@infrakit.com

Employer

Infrakit Group Oy

Location

Keilaniementie 1, Espoo

Salary

Negotiable

Work starts

According to a contract

Position

Permanent employee, full-time

Application period

We will start processing applications on 10 August 2026

Apply now

Infrakit is a fast-growing, Finland-based B2B SaaS company transforming the construction industry with our digital platform for infrastructure project management. We connect teams, machinery, and data in real time - reducing rework, accelerating delivery, and enabling more sustainable construction.

Learn more about us

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More about this job

Responsibilities

Lead infrastructure deployment and development projects from kickoff to completion while acting as a technical expert in BIM and surveying. Build long-term customer relationships and collaborate with Product, R&D, and Sales teams to ensure project success.

Requirements

Requires a degree in Engineering or a related field and over 10 years of hands-on experience in the infrastructure sector. Candidates must have a strong track record in complex project management and fluency in both Finnish and English.

Skills

  • Project Management
  • Customer Success Management
  • BIM Modelling
  • Infrastructure Construction
  • Surveying
  • Model-Based Construction
  • Stakeholder Management
  • Training and Workshops
  • Finnish Language
  • English Language

Benefits

  • Flexible hours
  • Competitive compensation
  • Mentorship program

Visa sponsorship

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Hiring contact

Jani Sillanpää

Hiring contact email

jani.sillanpaa@infrakit.com

Categories

  • Engineering
  • Construction
  • Management & Leadership
  • Customer Service & Support
  • Software

Keywords

  • BIM
  • Infrastructure
  • SaaS
  • Model-Based Construction
  • Surveying
  • Project Management
  • Customer Success
  • Digital Construction
  • Sustainable Construction
  • Cloud Tools
  • B2B
  • YIV

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