Service Coordinator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Coordinator

Location: Toronto Customer Center, Toronto, Ontario (Site-Based)

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies, from compressors to precision handling of liquids, gasses, and powers, to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Service Coordinator supports the Customer Center by coordinating service operations and serving the compressed air needs of industrial customers. This role is responsible for delivering exceptional customer service, scheduling and supporting field technicians, managing service-related administrative activities, and ensuring operational excellence while maintaining strong customer relationships.

Responsibilities

• Answer incoming service calls and schedule technicians for preventive maintenance and repair services.
• Coordinate technician schedules to maximize productivity, efficiency, and customer satisfaction.
• Assist technicians with issue resolution and operational support as needed.
• Generate, manage, and follow up on service quotations and customer requests.
• Ensure timely and accurate invoicing and service documentation.
• Manage service inventory, rental fleet assets, and parts ordering activities.
• Submit warranty claims, process service requests, and maintain compliance with company procedures.
• Support environmental, health, safety, and operational excellence initiatives within the Customer Center.
  
  

Requirements

• High school diploma or GED required.
• Minimum 2-3 years of experience in customer service, service coordination, or a related field.
• Proficiency with Microsoft Office applications.
• Ability to use handheld technology devices such as smartphones and tablets.
• Strong communication, organizational, and multitasking skills.
• Ability to work effectively in a fast-paced environment.
• Ability to occasionally lift and move up to 40+ pounds.
  
  

Core Competencies

• Exceptional customer service and relationship-building skills.
• Strong organizational, communication, and follow-up abilities.
• Ability to work independently while managing multiple priorities.
• Strong problem-solving and decision-making capabilities.
• Team-oriented mindset with a commitment to operational excellence.
  
  

Preferences

• Associate's or Bachelor's degree preferred.
• Knowledge of mechanical and electrical systems.
• Experience using Salesforce or other CRM platforms.
• Forklift certification or willingness to obtain certification.
• Previous experience in industrial equipment, manufacturing, or service operations environments.
  
  

Travel & Work Arrangements/Requirements

• Fully site-based position located in Toronto, Ontario.
• Occasional travel within Canada and the United States may be required for training, meetings, and business activities (approximately 5-10%).
  
  

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust retirement savings plan, paid time off, and employee stock grants, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

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