Relationship Manager
- Field, BC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
About Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Position Summary
The Relationship Manager is responsible for driving revenue growth, partner acquisition and strategic account development across the ACT territory. The role develops and executes territory plans, builds executive and operational relationships with partners and vendors, identifies new business opportunities, and delivers profitable growth through the Ingram Micro portfolio. The position owns territory planning, business reviews, forecasting, pipeline management and partner engagement activities that support sustainable revenue growth.
Key Responsibilities
Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.
At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:
employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
If you're ready to make a significant impact in driving growth, then we welcome you to apply for the role of Relationship Manager. Join us and be part of a company that is shaping the future of the ICT industry!
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Position Summary
The Relationship Manager is responsible for driving revenue growth, partner acquisition and strategic account development across the ACT territory. The role develops and executes territory plans, builds executive and operational relationships with partners and vendors, identifies new business opportunities, and delivers profitable growth through the Ingram Micro portfolio. The position owns territory planning, business reviews, forecasting, pipeline management and partner engagement activities that support sustainable revenue growth.
Key Responsibilities
- Develop and execute account growth plans that increase revenue, expand share of wallet within assigned partners, and secure net new business opportunities.
- Identify, qualify and convert new business opportunities to deliver sustainable revenue growth.
- Build, maintain and progress a healthy pipeline of opportunities across short, medium and long-term horizons.
- Conduct regular business reviews with partners and develop growth plans aligned to agreed commercial objectives.
- Identify opportunities for partners to expand their solutions and services portfolio through Ingram Micro.
- Drive cross-sell and upsell opportunities across the Ingram Micro portfolio.
- Build strategic relationships with partner, customer and vendor stakeholders.
- Represent Ingram Micro in all partner-facing sales and business development activities.
- Maintain accurate forecasting, pipeline management and account planning through approved CRM systems and processes.
- Maximise profitability through effective opportunity qualification, commercial management and deal execution.
- Collaborate with internal sales, vendor and specialist teams to deliver positive customer outcomes.
- Support operational activities required to progress opportunities and maintain a high standard of customer experience.
- Strategic relationship management with the ability to build credibility and influence at executive, commercial and operational levels.
- Account planning and growth strategy development focused on increasing share of wallet, profitability and partner engagement.
- Business development capability with a proven ability to identify, qualify and convert net new business opportunities.
- Strong commercial acumen with the ability to develop value propositions, negotiate outcomes and maximise profitability.
- Pipeline, opportunity and forecast management with a disciplined approach to sales execution.
- Ability to identify and align vendor investment, programs and resources to accelerate partner growth.
- Strong communication, presentation and stakeholder management skills.
- Ability to navigate complex partner environments and coordinate internal and external resources to deliver outcomes.
- Strong understanding of the Australian IT channel ecosystem, including partner, vendor and distribution business models.
- Knowledge of Federal Government and Defence market dynamics, procurement environments and technology priorities.
- Ability to engage partners supporting Federal Government and Defence customers and identify opportunities aligned to their strategic objectives.
- Customer-centric mindset with a focus on long-term relationship growth and measurable business outcomes.
- Self-motivated, results-driven and able to operate effectively in a high-performance sales environment.
- Self-motivated, results-driven and able to operate effectively in a high-performance sales environment.
- Experience working with partners that service Federal Government and/or Defence customers is ideal
- Understanding of Commonwealth procurement environments and government technology programs.
- Established network within the ACT technology ecosystem.
- Experience developing opportunities involving secure, sovereign or government-focused technology solutions.
Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.
At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:
- Genuine Career Progression Opportunities
- Hybrid Working Environment
- Training & Development
- Competitive Remuneration Package
- Staff Purchase Policy and a generous Benefits Scheme
employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
If you're ready to make a significant impact in driving growth, then we welcome you to apply for the role of Relationship Manager. Join us and be part of a company that is shaping the future of the ICT industry!
More about this job
Responsibilities
Develop and execute territory and account growth plans, acquire partners, identify and convert new business, and expand partner revenue through cross-selling and upselling Ingram Micro’s portfolio. Build strategic partner, customer, and vendor relationships while managing business reviews, forecasting, pipelines, profitability, and internal coordination.
Requirements
The role calls for strong relationship management, account planning, business development, commercial negotiation, and disciplined pipeline and forecast management, along with knowledge of the Australian IT channel. Experience with partners serving Federal Government or Defence customers, Commonwealth procurement, an established ACT technology network, and secure or sovereign technology opportunities is ideal.
Skills
- Account Planning
- Business Development
- Commercial Acumen
- Pipeline Management
- Forecast Management
- Negotiation
- Vendor Investment Alignment
- Communication
- Presentation
- Stakeholder Management
- Partner Engagement
- Australian IT Channel Knowledge
- Federal Government and Defence Market Knowledge
- CRM Systems
Benefits
- Career Progression Opportunities
- Hybrid Working Environment
- Training and Development
- Staff Purchase Policy
- Benefits Scheme
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Management & Leadership
- Technology
- Government & Public Sector
Keywords
- Ingram Micro Xvantage
- IT Channel
- Technology Distribution
- Cloud Providers
- Territory Planning
- Account Growth Plans
- Partner Acquisition
- Strategic Account Development
- Revenue Growth
- Share of Wallet
- New Business Development
- Pipeline Management
- Sales Forecasting
- Business Reviews
- Cross-Selling
- Upselling
- Vendor Programs
- Commercial Management
- Deal Execution
- CRM Systems
- Australian IT Ecosystem
- ACT Territory
- Federal Government
- Defence
- Commonwealth Procurement
- Government Technology Programs
- Secure Technology Solutions
- Sovereign Technology Solutions
- Partner Engagement
- Customer Experience