Jobs in Canada

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Added 4 months ago
BP
Assistant General Manager
Boston Pizza
Toronto, Ontario · North York, ON
- $17.6 CAD / hour
- Full-time
…daily operations of the Restaurant. This includes the training, development, staffing, scheduling and performance management of the Front of House team members. The Assistant General…
Added 6 months ago
BP
Assistant Kitchen Manager
Boston Pizza
Saint-Bruno, Quebec
- Full-time
…the daily operations of the kitchen, including the training, development and performance management of kitchen employees. They are responsible for ensuring that our most important people,…
Added 6 months ago
BP
Kitchen Manager
Boston Pizza
Kincardine, Ontario
- Full-time
The Kitchen Manager at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations of the kitchen, this includes the managing, scheduling, training, and control…
Added 6 months ago
BP
Assistant General Manager
Boston Pizza
Brandon, Manitoba
- Full-time
…daily operations of the Restaurant. This includes the training, development, staffing, scheduling and performance management of the Front of House team members. The Assistant General…
Added 2 months ago
Project Engineer
Perenti Group Services Pty Ltd
Area F (Dease Lake), British Columbia · Dease Lake, Brit
Reporting to the Project Manager or designate, the project engineer is tasked with monitoring site commercial and accounting tasks and implementing business improvement projects
Added 5 months ago
F
Sr. Product Manager for Cloud-Native SOC Platform
Fortinet
Burnaby, British Columbia
- Full-time
We are actively seeking a Technical Product Manager to join our SecOps product team and help drive the development of our cloud-native unified SOC platform. This platform brings together…
Added 5 months ago
SG
Chief Metallurgist
Skeena Gold + Silver
Area D (Iskut/Big Raven), British Columbia
- Full-time
Skeena Gold + Silver is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the…
Added 5 months ago
YH
Clinical Informatics Educator - Clinical Informatics - Casual as Required
Yukon Hospital
Whitehorse, Yukon
- Part-time
Ability to develop, implement and evaluate an orientation/education program within a hospital, including needs assessment, training techniques and course development;
Added 4 months ago
IM
Senior Manager, AWS Technical Support
Ingram Micro
Remote, Canada
- $150,000 to $165,000 CAD / year
- Full-time
- Remote
Role: The Senior Manager of AWS Technical Support leads a team of high-performing technical support professionals delivering world-class support to mid-tier and enterprise customers…
Added 2 months ago
Media Activation Director
SALT XC
Toronto, ON
Prior hands-on experience in Google Analytics, Search Console, paid social business manager accounts, and DSPs (essential).
Added 4 months ago
R
Relationship Manager, Business Markets
RBC
Montreal, Quebec
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 3 months ago
A
Superviseur des sinistres - Accidents et Santé / Claims Supervisor, Accident & Health Claims
AIG
Toronto, Ontario · Montreal, Quebec
- Full-time
At AIG, we are reimagining the way we help customers to manage risk. Join us as Accident & Health Claims Unit Manager to play your part in that transformation. It’s an opportunity to grow…
Added 5 months ago
EL
Manager/Sr. Manager Public Relations & Communications
Eli Lilly and Company
Toronto, Ontario · CA: Toronto ON
- Full-time
…highly regulated healthcare environment. This role supports the development and execution of integrated communications strategies that enhance Lilly’s corporate profile, support brand…
Added 5 months ago
W
Heavy Equipment Technician - Field
Wajax
Mississauga, Ontario
- Full-time
Communicate equipment servicing needs as required with Branch Supervisor/Manager.
Added 5 months ago
SP
Building Operator
Southwest Properties
Nova Scotia
- Full-time
Vacation Purchase Program Options for Eligible Employees
Added 7 months ago
RP
TC-105
Reimagined Parking Sandbox
Ottawa, Ontario · NEPEAN, ON
- Full-time
…direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving…
Added 4 months ago
T
Sales Training Manager
Teleperformance
Toronto, Ontario · TPCA Toronto
- From $75,000 CAD / year
- Full-time
● Manage and direct a robust team of Trainers dedicated to the onboarding and development of new personnel across the program.
Added 5 months ago
R
Relationship Manager, Commercial Financial Services
RBC
Quebec, Quebec
- Full-time
As our Relationship Manager, Commercial Financial Services Trainee, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based…
Added 5 months ago
R
Relationship Manager, Commercial Financial Services
RBC
Montreal, Quebec
- Full-time
As our Relationship Manager, Commercial Financial Services Trainee, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based…
Added 5 months ago
EL
Associate Director - Pricing
Eli Lilly and Company
Toronto, Ontario · Ontario · CA: Toronto ON
- Full-time
…least 50% of the time), determined in collaboration with your manager and based on business…
Added 5 months ago
EL
Medical Advisor, Dermatology
Eli Lilly and Company
Toronto, Ontario · Ontario · CA: Toronto ON
- Full-time
This is a hybrid role based out of our Toronto office, with an expectation of at least 10 days per month on-site or as agreed with your manager.
Added 5 months ago
C
Field & Infusion Nurse (LPN)
Cencora
Saskatchewan
- Full-time
Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols and standards of professional nursing documentation
Added 5 months ago
IN
Senior Business Analyst
IKO North America
Mississauga, Ontario
- Full-time
…strong understanding of the project lifecycle and software development lifecycle. You must bring leadership, analytical thinking, and be an inherent curiosity to the role. The successful…
Added 5 months ago
JI
Supervisor, Detail Design
J.D. Irving, Limited
Dartmouth, NS
- Full-time
Collaborate with the Technical Team Manager, Delivery Leads and Program Managers on appropriate work assignments for team members to ensure their resources are tasked in accordance with the…
Added 5 months ago
SW
EPMO Project Analyst
Saskatchewan Workers' Compensation Board
Bratt's Lake No. 129, Saskatchewan · Regina, SK
- Full-time
As part of the Enterprise PMO, the Project Analyst will assist the Manager, EPMO Support Services in defining and implementing project management processes, standards and best practices.…

Ingram Micro

Senior Manager, AWS Technical Support

Remote, Canada

Remote

$150,000 to $165,000 CAD / year · Full-time

Apply on ingrammicro.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $165,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Jun 30, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga, ON office with the opportunity to work 3 days onsite and 2 days remotely.

Role: The Senior Manager of AWS Technical Support leads a team of high-performing technical support professionals delivering world-class support to mid-tier and enterprise customers leveraging Amazon Web Services (AWS). This role is accountable for driving operational excellence, enhancing customer satisfaction, and developing scalable, future-ready support strategies aligned with AWS best practices.

The ideal candidate combines deep technical expertise in cloud technologies with proven leadership experience managing large-scale support organizations. Additionally, this leader is responsible for evolving the AWS PLS support model by integrating AI-enabled, knowledge-driven, and self-service capabilities to improve customer experience, operational efficiency, and support scalability. This role partners closely with AWS and internal Product, Engineering, DevOps/SRE, and Customer Experience teams to improve product execution, optimize break/fix workflows, and continuously enhance support outcomes, including ticket deflection, MTTR reduction, platform reliability, and digital adoption.

Responsibilities:

Leadership & Team Management:

Lead, mentor, and develop a team of technical support managers and engineers supporting AWS workloads.
Foster a high-performance culture centered on customer obsession, accountability, and continuous improvement.
Manage workforce planning, hiring, onboarding, and ongoing professional development
Define clear goals, KPIs, and career development pathways.

AI-Enabled Support Transformation:

Drive the evolution of AWS PLS support through AI-powered capabilities, including:
Agent copilots
Conversational AI/chat experiences
Automated diagnostics
Intelligent case routing
Identify and execute opportunities to automate repetitive workflows and reduce support demand through AI and self-service solutions.

End-to-End Customer Experience Ownership:

Own and continuously improve the end-to-end customer support experience across the Xvantage platform and AWS ecosystem.
Act as the Voice of the Customer by leveraging telemetry, insights, and feedback to identify systemic issues.
Partner with AWS and internal stakeholders to drive resolution of product and experience gaps.

Customer Journey Optimization:

Analyze and optimize key customer workflows across AWS services (compute, storage, networking, databases, etc.).
Oversee escalation management, ensuring rapid and effective resolution of critical issues.
Drive improvements to the digital support journey and inquiry workflows.

Knowledge-Centered Service (KCS) & Self-Service:

Implement and mature a Knowledge-Centered Service (KCS) framework.
Develop scalable knowledge assets including:
Knowledge base articles
Troubleshooting guides
AI-powered support content
Enable both customers and agents to resolve issues faster through knowledge reuse and self-service.

Voice of Customer & Insights

Capture and analyze customer insights from:
Support interactions
AI chat sessions
Knowledge usage data
Identify patterns and trends to influence product and platform improvements.

Data-Driven Support Operations:

Establish dashboards and reporting frameworks for:
Ticket deflection
MTTR (Mean Time to Resolution)
Platform reliability
Knowledge reuse
Customer satisfaction (CSAT)
Digital adoption
Define and track key operational metrics including SLA compliance, resolution time, backlog health, and quality.
Drive continuous improvements in efficiency, scalability, and service delivery.

Technical Strategy & Enablement:

Provide strategic direction on AWS support capabilities and emerging technologies.
Partner with Product and Engineering to influence roadmap and service improvements.
Champion automation, tooling, and DevOps/cloud-native practices within support operations.

Stakeholder Collaboration:

Collaborate cross-functionally with AWS account teams, Product, Engineering, Sales, and Customer Experience.
Align support operations with broader business goals and customer success strategies.
Present operational insights, trends, and performance reviews to senior leadership.

Customer Stewardship:

Ensure effective triaging, resourcing, and skill alignment across the AWS PLS program.
Maintain high service standards and ensure all performance metrics and program expectations are consistently met or exceeded.
Position support as a key differentiator for the business.

Key Success Metrics:

Ticket deflection and self-service adoption
MTTR and resolution quality
Customer satisfaction (CSAT/NPS)
Digital platform adoption
Knowledge reuse and KCS maturity

What you bring to the role:

Bachelors degree in Engineering, IT, Data Science or equivalent.
10+ years of experience in technical support, cloud operations, or IT services.
Must have 5-7 years of experience leading technical support teams.
Must have hands-on experience with AWS cloud platforms, including a strong understanding of cloud services, solutions, and go-to-market strategies.
Strong expertise across AWS services (EC2, S3, RDS, VPC, Lambda, etc.)
Experience managing enterprise-level support operations and escalations.
Proven track record of driving operational excellence, scalability, and performance improvements.
Demonstrates strategic leadership and execution with a strong customer-centric and data-driven approach.
Exhibits strong communication and executive presence while driving operational excellence, continuous improvement, and leading through change and innovation.
Experience implementing AI-enabled support tools and automation is preferred.
Demonstrated success driving cross-functional improvements with Product and Engineering teams is preferred.
Experience with Knowledge-Centered Service (KCS) or similar frameworks is preferred.
AWS certifications (Solutions Architect, DevOps Engineer, or equivalent) is a strong asset.

The typical base pay range for this role across Canada is $150,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants. At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Apply on ingrammicro.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead a team of technical support professionals to deliver world-class AWS support while driving operational excellence and customer satisfaction. Transform the support model by integrating AI-powered capabilities and implementing a Knowledge-Centered Service framework.

Requirements

Requires a Bachelor's degree and over 10 years of experience in technical support or cloud operations, including 5-7 years in a leadership role. Deep expertise in AWS services and a proven track record of managing enterprise-level support operations are essential.

Skills

AWS Technical Support
Cloud Operations
Team Leadership
AI-Enabled Support
Knowledge-Centered Service
Escalation Management
Workforce Planning
Data-Driven Operations
Customer Experience Optimization
Strategic Planning
SLA Compliance
Stakeholder Collaboration

Benefits

Healthcare
Dental
Vision
Well-being Benefits
Critical Illness Coverage
Disability Coverage
Mental Health Support
Paid Time Off
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

AWS
EC2
S3
RDS
VPC
Lambda
Cloud Computing
AI
Conversational AI
Agent Copilots
KCS
MTTR
CSAT
NPS
SLA
DevOps
SRE
Xvantage
Technical Support
Enterprise Support
Cloud-Native
Knowledge Base
Digital Adoption
Workforce Planning
Telemetry

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Work requirements

Jobs in Canada