Jobs in Canada

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Added 2 months ago
H
Technical Architect, Microsoft D365 F&SCM - Canada
Huron
Remote, Canada
- Full-time
- Remote
While activities vary based on project size/scope and individual skill-sets and strengths, the Senior Manager can expect to spend considerable time on client-facing engagements through all…
Added 5 months ago
Gestionnaire de Programme Technique Senior, Partenariat Graphique / Senior Technical Program Manager, Graphics Partnership
Unity Technologies
Montreal, Quebec
Added 5 months ago
Développeuse ou développeur d’applications frontales (frontend) sénior, Asset Manager / Senior Frontend Developer, Asset Manager
Unity Technologies
Montreal, Quebec
Comme développeuse ou développeur d’applications frontales (frontend) sénior, vous façonnerez l’expérience d’Asset Manager et aurez l’occasion d’étendre votre influence bien au-delà de…
Added 3 months ago
AC
Civil Lab Technician
AllRock Consulting Limited
ON · Vaughan, Ontario
- Full-time
…First Nations are proudly represented through our owners and senior management. We are proud to be registered as a Certified Aboriginal Business with the Canadian Council for Aboriginal…
Added 5 months ago
AC
Lab/Field Engineering Technician
AllRock Consulting Limited
Vaughan, Ontario
- Full-time
…First Nations are proudly represented through our owners and senior management. We are proud to be registered as a Certified Aboriginal Business with the Canadian Council for Aboriginal…
Added 5 months ago
P
Financial Services Corporate Tax Manager
PwC
Toronto, Ontario
- Full-time
Proactively assist in the management of a portfolio of clients, while reporting to partners and other senior team members
Added 4 months ago
IM
Senior Manager, AWS Technical Support
Ingram Micro
Remote, Canada
- $150,000 to $165,000 CAD / year
- Full-time
- Remote
Role: The Senior Manager of AWS Technical Support leads a team of high-performing technical support professionals delivering world-class support to mid-tier and enterprise customers…
Added 5 months ago
IN
Senior Business Analyst
IKO North America
Mississauga, Ontario
- Full-time
Job Summary: This Senior Business Analyst position requires a focus on client success, client-facing skills and a strong understanding of the project lifecycle and software development…
Added 5 months ago
E
Senior Analyst - IT Security
EECOL
Calgary, Alberta
- Full-time
We are looking for a Senior Analyst – IT Security with a strong focus on Governance, Risk, and Compliance (GRC) to support our efforts in maintaining ISO 27001 certification and other…
Added 5 months ago
MI
Junior Full Stack Developer Coop
Magna International
Milton, Ontario
- Full-time
Must have analytical and problem-solving skills and an intense desire to learn, understanding of coding methods and best practices
Added 5 months ago
4
Senior Electronic Warfare Systems Engineer
49North
Richmond, British Columbia · Beechville, Nova Scotia · Ottawa, Ontario
- Full-time
Must have excellent verbal and written communications and customer interaction skills
Added 4 months ago
R
Gestionnaire, Analyse de la performance des produits et systèmes de données après-vente | Manager, Aftermarket Product Performance Analytics & Data Systems
RTX
Mississauga, Ontario
- Full-time
Titre du poste : Senior Manager, Aftermarket Product Performance Analytics & Data Systems
Added 2 months ago
RU
Tax Senior Manager - Canadian Corporations
RSM US LLP
Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
As a Tax Senior Manager for RSM you will be responsible for the following job duties which are focused around three core concepts (Technical & Quality Expertise, People & Talent Management,…
Added 5 months ago
A
Commissioning Manager - Accelerator
AtkinsRéalis
Toronto, Ontario
- $105,570 to $129,030 CAD / year
- Full-time
This position requires working on-site at client office, five days per week
Added 5 months ago
P
Senior Product Manager – Platform Services
PointClickCare
Canada
- Full-time
Job Title: Senior Product Manager – Platform Services
Added 5 months ago
R
Program Manager - Technical, Fraud Program
Remitly
Burnaby, British Columbia
- Full-time
You will report to the Senior Manager of Fraud Program Management and work closely with stakeholders across product, engineering, analytics, compliance, and operations. This is a hybrid…
Added 5 months ago
Gestionnaire de produit principal(e), uAds / Principal Product Manager, uAds
Unity Technologies
Montreal, Quebec
Added 5 months ago
GD
Senior Mechanical Design Technologist
Genoa Design International
North Vancouver, British Columbia
- $46 to $60 CAD / hour
Completed a two or three-year college program in engineering technology, a degree or diploma in a related discipline or an equivalent combination of education and technical training.
Added 5 months ago
Senior Account Manager (AI Infrastructure)
IREN
Prince George, British Columbia
The IOC Senior Account Manager serves as the strategic conduit between the IOC (Integrated Operations Center) analytics team and enterprise customers, owning customer outcomes across…
Added 6 months ago
MS
Senior Civil Estimator
M. Sullivan & Son Limited
Arnprior, ON
- $100,187 to $121,778 CAD / year
- Full-time
As a Senior Civil Estimator, you will play a lead role in our civil and estimating department, working directly with the estimating team, Manager, Estimating, and our civil management team.…
Added 6 months ago
B
Business Analyst, Financial Applications
Brookfield
Gatineau, Quebec
- Full-time
Reporting to the Senior Manager, Financial Applications, the Business Analyst will be a member of the Business Applications team and contribute to advancing Financial Applications strategic…
Added 6 months ago
Manager of Projects
Globotech
Port Elgin, Ontario
40 - 60 Hour Work week with possible shift work depending on Project needs (Able to support Morning, Day, and Evening Shift)
Added 4 months ago
SH
Gestionnaire de comptes, Solution de laboratoire commercial/Account Manager Laboratory Diagnostics
Siemens Healthineers
Remote, Canada
- Full-time
- Remote
Veiller à l’enregistrement précis et à l’entretien de la base de données de clients et de l’information sur les contrats en tenant à jour le système de gestion des relations avec la…
Added 3 months ago
PC
Facilities Senior Associate (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
The Facilities Senior Associate role, reporting to the National Facilities Manager, is crucial in ensuring the smooth daily operations, maintenance, and overall workplace experience within…
Added 6 months ago
P
Facilities Senior Associate (Bilingual FR/EN)
PwC
Montreal, Quebec
- Full-time
The Facilities Senior Associate role, reporting to the National Facilities Manager, is crucial in ensuring the smooth daily operations, maintenance, and overall workplace experience within…

Ingram Micro

Senior Manager, AWS Technical Support

Remote, Canada

Remote

$150,000 to $165,000 CAD / year · Full-time

Apply on ingrammicro.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $165,000 CAD / year
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Jun 30, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga, ON office with the opportunity to work 3 days onsite and 2 days remotely.

Role: The Senior Manager of AWS Technical Support leads a team of high-performing technical support professionals delivering world-class support to mid-tier and enterprise customers leveraging Amazon Web Services (AWS). This role is accountable for driving operational excellence, enhancing customer satisfaction, and developing scalable, future-ready support strategies aligned with AWS best practices.

The ideal candidate combines deep technical expertise in cloud technologies with proven leadership experience managing large-scale support organizations. Additionally, this leader is responsible for evolving the AWS PLS support model by integrating AI-enabled, knowledge-driven, and self-service capabilities to improve customer experience, operational efficiency, and support scalability. This role partners closely with AWS and internal Product, Engineering, DevOps/SRE, and Customer Experience teams to improve product execution, optimize break/fix workflows, and continuously enhance support outcomes, including ticket deflection, MTTR reduction, platform reliability, and digital adoption.

Responsibilities:

Leadership & Team Management:

Lead, mentor, and develop a team of technical support managers and engineers supporting AWS workloads.
Foster a high-performance culture centered on customer obsession, accountability, and continuous improvement.
Manage workforce planning, hiring, onboarding, and ongoing professional development
Define clear goals, KPIs, and career development pathways.

AI-Enabled Support Transformation:

Drive the evolution of AWS PLS support through AI-powered capabilities, including:
Agent copilots
Conversational AI/chat experiences
Automated diagnostics
Intelligent case routing
Identify and execute opportunities to automate repetitive workflows and reduce support demand through AI and self-service solutions.

End-to-End Customer Experience Ownership:

Own and continuously improve the end-to-end customer support experience across the Xvantage platform and AWS ecosystem.
Act as the Voice of the Customer by leveraging telemetry, insights, and feedback to identify systemic issues.
Partner with AWS and internal stakeholders to drive resolution of product and experience gaps.

Customer Journey Optimization:

Analyze and optimize key customer workflows across AWS services (compute, storage, networking, databases, etc.).
Oversee escalation management, ensuring rapid and effective resolution of critical issues.
Drive improvements to the digital support journey and inquiry workflows.

Knowledge-Centered Service (KCS) & Self-Service:

Implement and mature a Knowledge-Centered Service (KCS) framework.
Develop scalable knowledge assets including:
Knowledge base articles
Troubleshooting guides
AI-powered support content
Enable both customers and agents to resolve issues faster through knowledge reuse and self-service.

Voice of Customer & Insights

Capture and analyze customer insights from:
Support interactions
AI chat sessions
Knowledge usage data
Identify patterns and trends to influence product and platform improvements.

Data-Driven Support Operations:

Establish dashboards and reporting frameworks for:
Ticket deflection
MTTR (Mean Time to Resolution)
Platform reliability
Knowledge reuse
Customer satisfaction (CSAT)
Digital adoption
Define and track key operational metrics including SLA compliance, resolution time, backlog health, and quality.
Drive continuous improvements in efficiency, scalability, and service delivery.

Technical Strategy & Enablement:

Provide strategic direction on AWS support capabilities and emerging technologies.
Partner with Product and Engineering to influence roadmap and service improvements.
Champion automation, tooling, and DevOps/cloud-native practices within support operations.

Stakeholder Collaboration:

Collaborate cross-functionally with AWS account teams, Product, Engineering, Sales, and Customer Experience.
Align support operations with broader business goals and customer success strategies.
Present operational insights, trends, and performance reviews to senior leadership.

Customer Stewardship:

Ensure effective triaging, resourcing, and skill alignment across the AWS PLS program.
Maintain high service standards and ensure all performance metrics and program expectations are consistently met or exceeded.
Position support as a key differentiator for the business.

Key Success Metrics:

Ticket deflection and self-service adoption
MTTR and resolution quality
Customer satisfaction (CSAT/NPS)
Digital platform adoption
Knowledge reuse and KCS maturity

What you bring to the role:

Bachelors degree in Engineering, IT, Data Science or equivalent.
10+ years of experience in technical support, cloud operations, or IT services.
Must have 5-7 years of experience leading technical support teams.
Must have hands-on experience with AWS cloud platforms, including a strong understanding of cloud services, solutions, and go-to-market strategies.
Strong expertise across AWS services (EC2, S3, RDS, VPC, Lambda, etc.)
Experience managing enterprise-level support operations and escalations.
Proven track record of driving operational excellence, scalability, and performance improvements.
Demonstrates strategic leadership and execution with a strong customer-centric and data-driven approach.
Exhibits strong communication and executive presence while driving operational excellence, continuous improvement, and leading through change and innovation.
Experience implementing AI-enabled support tools and automation is preferred.
Demonstrated success driving cross-functional improvements with Product and Engineering teams is preferred.
Experience with Knowledge-Centered Service (KCS) or similar frameworks is preferred.
AWS certifications (Solutions Architect, DevOps Engineer, or equivalent) is a strong asset.

The typical base pay range for this role across Canada is $150,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants. At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Apply on ingrammicro.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

Lead a team of technical support professionals to deliver world-class AWS support while driving operational excellence and customer satisfaction. Transform the support model by integrating AI-powered capabilities and implementing a Knowledge-Centered Service framework.

Requirements

Requires a Bachelor's degree and over 10 years of experience in technical support or cloud operations, including 5-7 years in a leadership role. Deep expertise in AWS services and a proven track record of managing enterprise-level support operations are essential.

Skills

AWS Technical Support
Cloud Operations
Team Leadership
AI-Enabled Support
Knowledge-Centered Service
Escalation Management
Workforce Planning
Data-Driven Operations
Customer Experience Optimization
Strategic Planning
SLA Compliance
Stakeholder Collaboration

Benefits

Healthcare
Dental
Vision
Well-being Benefits
Critical Illness Coverage
Disability Coverage
Mental Health Support
Paid Time Off
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

AWS
EC2
S3
RDS
VPC
Lambda
Cloud Computing
AI
Conversational AI
Agent Copilots
KCS
MTTR
CSAT
NPS
SLA
DevOps
SRE
Xvantage
Technical Support
Enterprise Support
Cloud-Native
Knowledge Base
Digital Adoption
Workforce Planning
Telemetry

Seniority

Senior

Perks

Generous paid time off
Flexible hours
Retirement plan
Performance bonus
Wellness program

Tools

AWS
Amazon RDS
Aurora
EC2
S3
IAM
CloudWatch
AWS CLI

Languages

English

Fields of study

Engineering
Information Technology

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Work requirements

Jobs in Canada