Jobs in Canada

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Added 6 hours ago
ML
Planning & Dispatch Coordinator
Maple Leaf Foods Inc.
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
…our Eastern region. Reporting to the Eastern Transportation Manager, the successful candidate will be part of a cohesive team and a wider collaborative distribution and transportation…
Added 6 hours ago
KG
Senior Flavorist (Sr. Manager Taste Creation)
Kerry Group
Granby, QC
- Full-time
…coverage, disability, life insurance, a retirement savings program with employee and company contribution opportunities, employee share purchase plan and tuition assistance amongst others.…
Added 6 hours ago
Associate Manager, Merchant Strategy & Operations
DoorDash Canada
Toronto, ON
…of Canada’s most iconic brands or designing how we launch a new product to thousands of merchants, you’ll find ways to unlock growth. Merchants are core to DoorDash Canada’s success, and we…
Added 6 hours ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 6 hours ago
B
Treasury & Payment Solutions Strategy Internship, Summer 2027 (4 months)
BMO
Toronto, ON · FCP
- Full-time
Support the development of new strategies, new products and roadmap by understanding and incorporating continuous feedback from clients and sales partners
Added 6 hours ago
LD
Senior ILS Engineer
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Manager, Engineering the ILS Engineer supports logistics, product support, and reliability activities throughout the program lifecycle, including analyzing engineering…
Added 6 hours ago
F
Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 6 hours ago
FS
Business Developer
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
Added 7 hours ago
N
Regional Sales Manager - Utilities
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates…
Added 7 hours ago
Senior Relationship Manager, Automotive Finance
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 7 hours ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 7 hours ago
T
Manager, Customer Experience Trainee - Montreal Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
ZA
Lease Renewal Manager - Zanchin Automotive Group - 26338
Zanchin Automotive Group
Vaughan, ON
- Full-time
Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
Added 7 hours ago
F
Sr. Digital Performance Marketing Manager
Fittes
Toronto, ON
- Full-time
At Fittes, we’re on a mission to make the mundane exciting. We elevate unloved products with fresh design, bringing a new-school approach to an old-school industry. We’re a dynamic,…
Added 8 hours ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
In this role, you'll shape products from the earliest stages of market discovery, product definition, and business case development through hardware and software engineering, certification,…
Added 8 hours ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
Use support data and customer feedback to find recurring issues, and work with AWS, Product and Engineering to fix them at the source.
Added 8 hours ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
…established in 1980 operating as Bakers Delight in Australia and New Zealand, and as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New…
Added 8 hours ago
O
Vehicle Inspection Manager
OPENLANE
Toronto, ON · Brampton, ON · CAN - ON - Brampton (Toronto)
- $95,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly
Added 8 hours ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
…established in 1980 operating as Bakers Delight in Australia and New Zealand, and as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New…
Added 8 hours ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 8 hours ago
AP
Pest Technician - We'll Train! (Base Salary, Commission & Bonus included)
Abell Pest Control
ON · Chatham, ON
- Full-time
At Abell, we’re constantly reinventing ourselves. Good business means on-going research and development for more environment sensitive products, safer methodology, applications and…
Added 8 hours ago
Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business…
Added 8 hours ago
Retail Experience Lead
Fire & Flower Inc.
Smiths Falls, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 8 hours ago
C
Branch Manager
Chandler
Saint John, NB
- $100,000 to $130,000 CAD / year
- Full-time
…teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John branch operations, one of the largest and most complex branches in our network. Reporting to…
Added 8 hours ago
O
Vehicle Inspection Manager
OPENLANE
Brampton, ON
- $90,000 to $100,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly

Ingram Micro

Senior Manager, Technical Support

Mississauga, ON, Canada

$150,000 to $165,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $150,000 to $165,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Work location: This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely
Posting language: English
Posted: Nov 10, 2026

Original job description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list and the Best Workplace for Giving Back.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow -It’ll be a fun Journey!

This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely.

Role: Lead Ingram Micro's global cloud support operations for AWS Partner-Led Support today, with other vendor lines to follow. When a customer's AWS production environment goes down, our team is who they call. Ingram Micro delivers AWS Partner-Led Support to end customers who buy AWS through our reseller partners, and you'll lead the global team that resolves their toughest issues. You'll lead senior engineers and Technical Account Managers across time zones, and you'll be the technical leader in the room on high-impact escalations: challenging assumptions, unblocking diagnosis and coordinating with customers, resellers and AWS. You'll also shape how we scale support through AI, automation and self-service.

You'll stand out if you can walk us through an AWS incident you personally diagnosed: what you checked, what you ruled out and what fixed it. A distinguished leadership style overseeing a global team ranging from engineers, technical account managers, supervisors, and managers.

Responsibilities:

Lead and grow the team:

Lead senior engineers and Technical Account Managers across regions: hiring, coaching, performance, capacity planning and handoffs between time zones.
Build leadership depth, succession and clear growth paths as the service expands to more vendors.

Lead escalations and set the technical bar:

Provide technical direction for high-impact incidents across AWS compute, storage, networking, identity, operating systems and databases in diverse and end customer environments.
Guide network troubleshooting across VPCs, subnets, route tables, security groups, network ACLs, DNS, load balancers, VPNs, and hybrid connectivity; distinguish connectivity, configuration, application, and AWS service issues.
Guide database troubleshooting involving Amazon RDS/Aurora and database engines, including connectivity, query latency, resource bottlenecks, locking, replication, failover, and backup or recovery issues. Require evidence-based diagnosis using logs, metrics, configuration, and relevant diagnostic tools.

Scale the service:

Introduce AI capabilities: agent copilots, conversational support, automated diagnostics and intelligent case routing.
Build a knowledge base using Knowledge-Centered Service (KCS) so customers and engineers resolve issues faster.
Use support data and customer feedback to find recurring issues, and work with AWS, Product and Engineering to fix them at the source.

Run the operation:

Own the metrics: mean time to resolution (MTTR), SLA compliance, backlog health, quality, customer satisfaction (CSAT) and self-service adoption.
Present incidents, trends, risks and improvement plans to customer executives, partners and senior leadership.
Lead cross-functional work with AWS, Product, Engineering, Sales and regional operations, often without direct authority.

What success looks like in your first year:

Faster, more consistent resolution of customer incidents in every region.
Escalations to AWS that are evidence-based and resolved sooner.
AI and self-service tools reducing repeat cases.
A team with clear standards, growth paths and a strong leadership bench.
Cross functional handling across hardware/software and vendor lines.
New vendor lines onboarded to the same operating standard.

What you bring to the role:

Bachelor's degree in Engineering, IT or a related field, or equivalent experience.
Minimum 8+ years in technical support, cloud operations or IT services, including substantial hands-on troubleshooting in customers' AWS production environments.
3+ years of leading managers, including hiring, performance management and development.
Experience leading team leads or managers is a strong plus.
Practical AWS networking knowledge: VPCs, routing, security groups, network ACLs, DNS, load balancing, VPN and hybrid connectivity. You can trace a network path and isolate where it breaks.
Practical database troubleshooting with Amazon RDS/Aurora and MySQL or PostgreSQL: connectivity, performance, locking, replication, availability and recovery.
Working knowledge of EC2, S3, IAM, CloudWatch, the AWS CLI and operating-system diagnostics.
Experience leading teams across time zones and managing critical escalations in an enterprise, multifunctional environment.
Must be able to communicate clearly and calmly with executives, particularly during high-pressure situations or incidents.
Support leadership at an AWS partner, managed service provider, distributor or cloud support provider would be a strong asset.
Multi-vendor technical support experience across cloud, networking or security would be an asset.
Experience introducing AI support tools, automated diagnostics, KCS or self-service would be an asset.
AWS certifications in architecture, operations or networking would be an asset.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $150,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

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More about this job

Responsibilities

Lead and develop a global team of senior engineers and Technical Account Managers, providing technical direction on high-impact AWS incidents and coordinating escalations with customers, resellers, and AWS. Scale and operate the support service through AI, automation, self-service, knowledge management, performance metrics, and cross-functional improvements.

Requirements

Requires a bachelor's degree in Engineering, IT, or a related field, or equivalent experience; at least eight years in technical support, cloud operations, or IT services; and at least three years leading managers. Candidates need hands-on AWS production troubleshooting experience, practical networking and database knowledge, experience managing global teams and critical escalations, and clear executive communication skills.

Skills

Global Team Leadership
AWS Cloud Support
AWS Networking
Database Troubleshooting
Incident Management
Team Development
Capacity Planning
AI Support Tools
Automation
Knowledge-Centered Service
Self-Service Support
Performance Metrics
Executive Communication
Cross-Functional Collaboration
Customer Support Operations

Benefits

Flexible Healthcare Benefits
Dental Benefits
Vision Benefits
Well-Being Benefits
Critical Illness Coverage
Disability Coverage
Mental Health Support
Paid Time Off
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

AWS
AWS Partner-Led Support
Amazon EC2
Amazon S3
AWS IAM
Amazon CloudWatch
AWS CLI
Amazon VPC
Route Tables
Security Groups
Network ACLs
DNS
Load Balancers
VPN
Hybrid Connectivity
Amazon RDS
Amazon Aurora
MySQL
PostgreSQL
Operating-System Diagnostics
AI Agent Copilots
Automated Diagnostics
Intelligent Case Routing
Knowledge-Centered Service
Self-Service
MTTR
SLA Compliance
Customer Satisfaction
Cloud Operations
AWS Certifications

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Work requirements

Jobs in Canada