Jobs in Canada

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Added 2 mins ago
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Field Risk Specialist
Solifi
Quebec, QC
- Full-time
Two years or more of applicable experience in: floorplan auditing, banking/financial services, automotive, customer service, field services or related industry. COMPETENCIES:
Added 2 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Partner with internal sales, technical support, and operations teams to deliver an exceptional customer experience.
Added 2 mins ago
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Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 3 mins ago
CE
Bar Manager - National on 10th
Concorde Entertainment Group
Calgary, AB
- Full-time
Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
Added 3 mins ago
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Sous Chef
Marriott
Edmonton, AB
- Full-time
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.…
Added 3 mins ago
SM
Talent Acquisition Specialist
Smartrend Manufacturing Group
Winnipeg, MB
- Full-time
As a Talent Acquisition Specialist, you will lead full-cycle recruitment across Smartrend Manufacturing Group, partnering with hiring leaders to attract, assess, and hire top talent that…
Added 18 mins ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
Monitor product performance, customer and installer feedback, field reliability, and market developments to identify improvements and guide future product iterations. Collaborate with…
Added 18 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 18 mins ago
Q
Customer Experience Specialist
Quince
Toronto, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 18 mins ago
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Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
…expertise in meeting client objectives and providing best-in-class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex…
Added 18 mins ago
Q
Customer Experience Specialist
Quince
Richmond Hill, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 18 mins ago
JH
General Manager - Night Club
JRoss Hospitality Recruiters
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
…operations, strengthen the leadership team, elevate the guest experience, and contribute fresh ideas to the venue's continued success. The ideal candidate is equally comfortable managing…
Added 18 mins ago
Q
Customer Experience Specialist
Quince
Markham, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 18 mins ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
Role: Lead Ingram Micro's global cloud support operations for AWS Partner-Led Support today, with other vendor lines to follow. When a customer's AWS production environment goes down, our…
Added 18 mins ago
Q
Customer Experience Specialist
Quince
Mississauga, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 18 mins ago
Q
Customer Experience Specialist
Quince
Brampton, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 18 mins ago
MM
Agent·e de promotion et de communication / Outreach and Communications Officer
McCall MacBain Scholars
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
L’expérience avec Slate Technolutions ou une autre plateforme de marketing et d’admission est un atout.
Added 18 mins ago
RD
Senior Manager, Pharmacy Operations
Royal Drugs
Hamilton, ON
- $100,000 to $150,000 CAD / year
- Full-time
…and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services…
Added 18 mins ago
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Financial Service Representative - LendDirect Office 1539
LendDirect
Sudbury, ON
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 18 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers
Added 18 mins ago
Senior Product Manager - 26434
Enverus
Calgary, AB
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 18 mins ago
Senior Consultant, Strategic & Negotiations
Bell
Toronto, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 19 mins ago
Territory Manager, CAD/CAM London
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Act on Leads provided by via lead platform, dealers sales and technical representative and others as needed
Added 19 mins ago
Territory Manager, CAD/CAM
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Act on Leads provided by via lead platform, dealers sales and technical representative and others as needed
Added 33 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Work as part of a small team, providing an exceptional customer experience, and getting to know your regular, loyal customers

Ingram Micro

Senior Manager, Technical Support

Mississauga, ON, Canada

$150,000 to $165,000 CAD / year · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $150,000 to $165,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Work location: This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely
Posting language: English
Posted: Nov 10, 2026

Original job description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list and the Best Workplace for Giving Back.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow -It’ll be a fun Journey!

This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely.

Role: Lead Ingram Micro's global cloud support operations for AWS Partner-Led Support today, with other vendor lines to follow. When a customer's AWS production environment goes down, our team is who they call. Ingram Micro delivers AWS Partner-Led Support to end customers who buy AWS through our reseller partners, and you'll lead the global team that resolves their toughest issues. You'll lead senior engineers and Technical Account Managers across time zones, and you'll be the technical leader in the room on high-impact escalations: challenging assumptions, unblocking diagnosis and coordinating with customers, resellers and AWS. You'll also shape how we scale support through AI, automation and self-service.

You'll stand out if you can walk us through an AWS incident you personally diagnosed: what you checked, what you ruled out and what fixed it. A distinguished leadership style overseeing a global team ranging from engineers, technical account managers, supervisors, and managers.

Responsibilities:

Lead and grow the team:

Lead senior engineers and Technical Account Managers across regions: hiring, coaching, performance, capacity planning and handoffs between time zones.
Build leadership depth, succession and clear growth paths as the service expands to more vendors.

Lead escalations and set the technical bar:

Provide technical direction for high-impact incidents across AWS compute, storage, networking, identity, operating systems and databases in diverse and end customer environments.
Guide network troubleshooting across VPCs, subnets, route tables, security groups, network ACLs, DNS, load balancers, VPNs, and hybrid connectivity; distinguish connectivity, configuration, application, and AWS service issues.
Guide database troubleshooting involving Amazon RDS/Aurora and database engines, including connectivity, query latency, resource bottlenecks, locking, replication, failover, and backup or recovery issues. Require evidence-based diagnosis using logs, metrics, configuration, and relevant diagnostic tools.

Scale the service:

Introduce AI capabilities: agent copilots, conversational support, automated diagnostics and intelligent case routing.
Build a knowledge base using Knowledge-Centered Service (KCS) so customers and engineers resolve issues faster.
Use support data and customer feedback to find recurring issues, and work with AWS, Product and Engineering to fix them at the source.

Run the operation:

Own the metrics: mean time to resolution (MTTR), SLA compliance, backlog health, quality, customer satisfaction (CSAT) and self-service adoption.
Present incidents, trends, risks and improvement plans to customer executives, partners and senior leadership.
Lead cross-functional work with AWS, Product, Engineering, Sales and regional operations, often without direct authority.

What success looks like in your first year:

Faster, more consistent resolution of customer incidents in every region.
Escalations to AWS that are evidence-based and resolved sooner.
AI and self-service tools reducing repeat cases.
A team with clear standards, growth paths and a strong leadership bench.
Cross functional handling across hardware/software and vendor lines.
New vendor lines onboarded to the same operating standard.

What you bring to the role:

Bachelor's degree in Engineering, IT or a related field, or equivalent experience.
Minimum 8+ years in technical support, cloud operations or IT services, including substantial hands-on troubleshooting in customers' AWS production environments.
3+ years of leading managers, including hiring, performance management and development.
Experience leading team leads or managers is a strong plus.
Practical AWS networking knowledge: VPCs, routing, security groups, network ACLs, DNS, load balancing, VPN and hybrid connectivity. You can trace a network path and isolate where it breaks.
Practical database troubleshooting with Amazon RDS/Aurora and MySQL or PostgreSQL: connectivity, performance, locking, replication, availability and recovery.
Working knowledge of EC2, S3, IAM, CloudWatch, the AWS CLI and operating-system diagnostics.
Experience leading teams across time zones and managing critical escalations in an enterprise, multifunctional environment.
Must be able to communicate clearly and calmly with executives, particularly during high-pressure situations or incidents.
Support leadership at an AWS partner, managed service provider, distributor or cloud support provider would be a strong asset.
Multi-vendor technical support experience across cloud, networking or security would be an asset.
Experience introducing AI support tools, automated diagnostics, KCS or self-service would be an asset.
AWS certifications in architecture, operations or networking would be an asset.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $150,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

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More about this job

Responsibilities

Lead and develop a global team of senior engineers and Technical Account Managers, providing technical direction on high-impact AWS incidents and coordinating escalations with customers, resellers, and AWS. Scale and operate the support service through AI, automation, self-service, knowledge management, performance metrics, and cross-functional improvements.

Requirements

Requires a bachelor's degree in Engineering, IT, or a related field, or equivalent experience; at least eight years in technical support, cloud operations, or IT services; and at least three years leading managers. Candidates need hands-on AWS production troubleshooting experience, practical networking and database knowledge, experience managing global teams and critical escalations, and clear executive communication skills.

Skills

Global Team Leadership
AWS Cloud Support
AWS Networking
Database Troubleshooting
Incident Management
Team Development
Capacity Planning
AI Support Tools
Automation
Knowledge-Centered Service
Self-Service Support
Performance Metrics
Executive Communication
Cross-Functional Collaboration
Customer Support Operations

Benefits

Flexible Healthcare Benefits
Dental Benefits
Vision Benefits
Well-Being Benefits
Critical Illness Coverage
Disability Coverage
Mental Health Support
Paid Time Off
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

AWS
AWS Partner-Led Support
Amazon EC2
Amazon S3
AWS IAM
Amazon CloudWatch
AWS CLI
Amazon VPC
Route Tables
Security Groups
Network ACLs
DNS
Load Balancers
VPN
Hybrid Connectivity
Amazon RDS
Amazon Aurora
MySQL
PostgreSQL
Operating-System Diagnostics
AI Agent Copilots
Automated Diagnostics
Intelligent Case Routing
Knowledge-Centered Service
Self-Service
MTTR
SLA Compliance
Customer Satisfaction
Cloud Operations
AWS Certifications

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Work requirements

Jobs in Canada