Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 7 mins ago
PT
Welding Shop Supervisor
Platinum Trailers
St. Marys, ON
- $32 to $40 CAD / hour
- Full-time
Shop Leadership & Workflow: Coordinate daily team workloads, schedule production runs, assign custom projects, and optimize shop efficiency.
Added 7 mins ago
A
Plant Trainer*** Formateur en Usine
Aliaxis
Edmonton, AB · CA - Edmonton - Plant (PVC)
- Full-time
Flexibility to occasionally work night shifts
Added 7 mins ago
IG
Plant Trainer*** Formateur en Usine
IPEX Group
AB · CA - Edmonton - Plant (PVC)
- Full-time
Flexibility to occasionally work night shifts
Added 7 mins ago
EV
Senior Administrator, Database
Elk Valley Resources
Sparwood, BC · Calgary, AB
- $96,000 to $113,000 CAD / year
…enterprise portfolio. You will independently resolve complex production issues and drive improvements in database performance, availability, disaster recovery, security, upgrades and…
Added 7 mins ago
Power Electronics Engineer
Dana Incorporated
Boucherville, QC
Contribute to R&D and evaluation of new technologies for power electronics applications. Lead responses to customer RFI/RFQ for new product development
Added 7 mins ago
Team Lead, Quality
Dana Incorporated
Boucherville, QC
…system to support product development, industrialization, and production activities. He acts as a reference for quality, regulatory compliance, and continuous improvement. He develops and…
Added 7 mins ago
M
Sous Chef
Marriott
Edmonton, AB
- Full-time
Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
Added 23 mins ago
L
Weighing Associate
LGC
Vaughan, ON
- $42,000 to $47,000 CAD / year
- Full-time
To provide weighing of items for sale and production, while ensuring that it is completed safely with high quality, and in a timely manner. The Weighing Associate will foster a working…
Added 23 mins ago
L
Murex BO Account Lead
Luxoft
Canada
- Full-time
Lead Accounting and Back Office solution design activities across Murex initiatives.
Added 23 mins ago
JR
Assistant Store Manager - Off Price
JRoss Retail Recruiters
AB · Edmonton, AB
- Full-time
Assist in overseeing all aspects of store operations, ensuring effective communication and execution of plans that drive sales growth, production targets, and exceptional customer service.
Added 23 mins ago
V|
EHS Specialist
Veolia | Water Tech
Guelph, ON
- $80,000 to $110,000 CAD / year
- Full-time
All vendors must have a current and fully executed MSA on file before submitting candidates
Added 23 mins ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
Role: Lead Ingram Micro's global cloud support operations for AWS Partner-Led Support today, with other vendor lines to follow. When a customer's AWS production environment goes down, our…
Added 23 mins ago
BC
Production Supervisor
Bimbo Canada
Moncton, NB
- Full-time
Communicate with the Quality team and the production analyst regarding any updates/changes made to the formulations of a particular product.
Added 23 mins ago
D
Développeur·se de produits IA | AI Product Developer
DemandBridge
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
Prendre en charge des fonctionnalités de bout en bout, de la conception à la mise en production.
Added 23 mins ago
RD
Senior Manager, Pharmacy Operations
Royal Drugs
Hamilton, ON
- $100,000 to $150,000 CAD / year
- Full-time
Oversee daily pharmacy operations, including intake, sterile compounding production workflows, medication fulfillment, inventory, and order coordination.
Added 23 mins ago
MU
BUSINESS SYSTEMS ANALYST
McMaster University
Hamilton, ON
- Contract
…for components of medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and…
Added 23 mins ago
R
Hardware Assembly Expert
Reusables
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Our hardware is designed, built, tested and shipped by a small team in Vancouver, and you'll report to our Hardware Lead. Most units ship in a summer peak, ahead of each autumn semester.
Added 23 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we’re invested in offering you the…
Added 23 mins ago
R
Hardware Assembly Expert
Reusables.com
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Our hardware is designed, built, tested and shipped by a small team in Vancouver, and you’ll report to our Hardware Lead. Most units ship in a summer peak, ahead of each autumn semester.
Added 23 mins ago
Senior Product Manager - 26434
Enverus
Calgary, AB
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 24 mins ago
MI
Controls Technologist
Magna International
Guelph, ON
- Full-time
- Lead and/or support capital projects from concept through implementation.
Added 38 mins ago
CB
Afternoon/Evening & Weekends Sales Assistant part time-full time
COBS Bread
Courtenay, BC
- Full-time
- Part-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the…
Added 39 mins ago
Senior Experience Designer II
Electronic Arts
Vancouver, BC
As a Senior Manager of Experience Design, you will lead an Experience Design team responsible for shaping cohesive, intuitive, and highly crafted player experiences across EA SPORTS FC. You…
Added 39 mins ago
Senior Experience Designer
Electronic Arts
Vancouver, BC
As a Manager of Experience Design, you will lead an Experience Design team responsible for creating cohesive, intuitive, and highly crafted player experiences across EA SPORTS FC. You will…
Added 39 mins ago
R
Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
Must have’s:

Ingram Micro

Senior Manager, Technical Support

Mississauga, ON, Canada

$150,000 to $165,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $165,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Work location: This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely
Posting language: English
Posted: Nov 10, 2026

Original job description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list and the Best Workplace for Giving Back.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow -It’ll be a fun Journey!

This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely.

Role: Lead Ingram Micro's global cloud support operations for AWS Partner-Led Support today, with other vendor lines to follow. When a customer's AWS production environment goes down, our team is who they call. Ingram Micro delivers AWS Partner-Led Support to end customers who buy AWS through our reseller partners, and you'll lead the global team that resolves their toughest issues. You'll lead senior engineers and Technical Account Managers across time zones, and you'll be the technical leader in the room on high-impact escalations: challenging assumptions, unblocking diagnosis and coordinating with customers, resellers and AWS. You'll also shape how we scale support through AI, automation and self-service.

You'll stand out if you can walk us through an AWS incident you personally diagnosed: what you checked, what you ruled out and what fixed it. A distinguished leadership style overseeing a global team ranging from engineers, technical account managers, supervisors, and managers.

Responsibilities:

Lead and grow the team:

Lead senior engineers and Technical Account Managers across regions: hiring, coaching, performance, capacity planning and handoffs between time zones.
Build leadership depth, succession and clear growth paths as the service expands to more vendors.

Lead escalations and set the technical bar:

Provide technical direction for high-impact incidents across AWS compute, storage, networking, identity, operating systems and databases in diverse and end customer environments.
Guide network troubleshooting across VPCs, subnets, route tables, security groups, network ACLs, DNS, load balancers, VPNs, and hybrid connectivity; distinguish connectivity, configuration, application, and AWS service issues.
Guide database troubleshooting involving Amazon RDS/Aurora and database engines, including connectivity, query latency, resource bottlenecks, locking, replication, failover, and backup or recovery issues. Require evidence-based diagnosis using logs, metrics, configuration, and relevant diagnostic tools.

Scale the service:

Introduce AI capabilities: agent copilots, conversational support, automated diagnostics and intelligent case routing.
Build a knowledge base using Knowledge-Centered Service (KCS) so customers and engineers resolve issues faster.
Use support data and customer feedback to find recurring issues, and work with AWS, Product and Engineering to fix them at the source.

Run the operation:

Own the metrics: mean time to resolution (MTTR), SLA compliance, backlog health, quality, customer satisfaction (CSAT) and self-service adoption.
Present incidents, trends, risks and improvement plans to customer executives, partners and senior leadership.
Lead cross-functional work with AWS, Product, Engineering, Sales and regional operations, often without direct authority.

What success looks like in your first year:

Faster, more consistent resolution of customer incidents in every region.
Escalations to AWS that are evidence-based and resolved sooner.
AI and self-service tools reducing repeat cases.
A team with clear standards, growth paths and a strong leadership bench.
Cross functional handling across hardware/software and vendor lines.
New vendor lines onboarded to the same operating standard.

What you bring to the role:

Bachelor's degree in Engineering, IT or a related field, or equivalent experience.
Minimum 8+ years in technical support, cloud operations or IT services, including substantial hands-on troubleshooting in customers' AWS production environments.
3+ years of leading managers, including hiring, performance management and development.
Experience leading team leads or managers is a strong plus.
Practical AWS networking knowledge: VPCs, routing, security groups, network ACLs, DNS, load balancing, VPN and hybrid connectivity. You can trace a network path and isolate where it breaks.
Practical database troubleshooting with Amazon RDS/Aurora and MySQL or PostgreSQL: connectivity, performance, locking, replication, availability and recovery.
Working knowledge of EC2, S3, IAM, CloudWatch, the AWS CLI and operating-system diagnostics.
Experience leading teams across time zones and managing critical escalations in an enterprise, multifunctional environment.
Must be able to communicate clearly and calmly with executives, particularly during high-pressure situations or incidents.
Support leadership at an AWS partner, managed service provider, distributor or cloud support provider would be a strong asset.
Multi-vendor technical support experience across cloud, networking or security would be an asset.
Experience introducing AI support tools, automated diagnostics, KCS or self-service would be an asset.
AWS certifications in architecture, operations or networking would be an asset.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $150,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop a global team of senior engineers and Technical Account Managers, providing technical direction on high-impact AWS incidents and coordinating escalations with customers, resellers, and AWS. Scale and operate the support service through AI, automation, self-service, knowledge management, performance metrics, and cross-functional improvements.

Requirements

Requires a bachelor's degree in Engineering, IT, or a related field, or equivalent experience; at least eight years in technical support, cloud operations, or IT services; and at least three years leading managers. Candidates need hands-on AWS production troubleshooting experience, practical networking and database knowledge, experience managing global teams and critical escalations, and clear executive communication skills.

Skills

Global Team Leadership
AWS Cloud Support
AWS Networking
Database Troubleshooting
Incident Management
Team Development
Capacity Planning
AI Support Tools
Automation
Knowledge-Centered Service
Self-Service Support
Performance Metrics
Executive Communication
Cross-Functional Collaboration
Customer Support Operations

Benefits

Flexible Healthcare Benefits
Dental Benefits
Vision Benefits
Well-Being Benefits
Critical Illness Coverage
Disability Coverage
Mental Health Support
Paid Time Off
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

AWS
AWS Partner-Led Support
Amazon EC2
Amazon S3
AWS IAM
Amazon CloudWatch
AWS CLI
Amazon VPC
Route Tables
Security Groups
Network ACLs
DNS
Load Balancers
VPN
Hybrid Connectivity
Amazon RDS
Amazon Aurora
MySQL
PostgreSQL
Operating-System Diagnostics
AI Agent Copilots
Automated Diagnostics
Intelligent Case Routing
Knowledge-Centered Service
Self-Service
MTTR
SLA Compliance
Customer Satisfaction
Cloud Operations
AWS Certifications

Report this job

Work requirements

Jobs in Canada