Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 hour ago
M
Senior / Staff Product Manager - IoT Connected Devices
Motive
Vancouver, BC
- Full-time
…Monitoring is one of the largest growth opportunities in the portfolio. We help customers track, protect, and optimize a vast range of assets - trailers, reefer units, construction…
Added 5 hours ago
Senior Quanitity Surveyor - NECReg
PACT
ON · Mississauga, Ontario
This position is 5 days per week with core hours of work between approximately 8:00am–5:00pm with 1 hour lunch or as agreed upon with your manager
Added 11 hours ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
…sustainable growth and financial stability across our diverse portfolio of companies. Known primarily for our strong reputation and success in senior living, we are recognized as an…
Added 12 hours ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Calgary, AB
- Other
AutoCanada is one of Canada's largest automotive dealership groups, representing a broad portfolio of OEM brands across our 60+ stores from coast-to-coast. Our National Marketing team…
Added 14 hours ago
A
Strategic Pricing Manager
AbbVie
Montreal, QC
- Full-time
The Strategic Pricing Manager is the Pricing lead for one or more assigned therapeutic areas (TAs), responsible for developing and executing pricing strategy across the product lifecycle,…
Added 17 hours ago
MF
Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Completion of, or progress toward, the Chartered Financial Analyst (CFA) designation and/or Chartered Investment Manager (CIM) designation considered an asset
Added 17 hours ago
P
Chef – Perspectives stratégiques intégrées / Manager, Integrated Insights & Strategy
Pfizer
Kirkland, QC · CAN - QC - Kirkland
- Full-time
Added 18 hours ago
JP
Chef(fe), Développement des affaires - Business Development Manager
JAMP Pharma Group
Boucherville, QC
- Full-time
…Soutenir des transactions complexes incluant des partenariats multi-produits et des actifs en phase précoce de…
Added 19 hours ago
D
Senior Financial Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $69 CAD / hour
- Contract
The team is seeking a Financial Analyst, to support the global management reporting and analysis team and is generally responsible for combining strong data science capabilities with…
Added 19 hours ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
The Regional General Manager works in close partnership with the Vice President, Sales, who leads portfolio commercial strategy, sales and topline growth, and the Senior Advisor, Hotel…
Added 1 day ago
UO
Administrative Manager
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 1 day ago
GC
Senior 3D Artist
Game Companies
Lunenburg, NS
- Full-time
Work closely with the Art Manager to visualize and develop asset production pipelines.
Added 1 day ago
GJ
Chef(fe), Développement des affaires - Business Development Manager
Groupe JAMP Pharma
Boucherville, QC
- Full-time
…Soutenir des transactions complexes incluant des partenariats multi-produits et des actifs en phase précoce de…
Added 1 day ago
GS
National Account Manager
Guardteck Security Corp.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 1 day ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Reports to the Senior Manager, Solutions Security and Architecture. Works independently and jointly within the Solutions Security and Architecture team to deliver software projects and…
Added 1 day ago
WM
Sr. Account Manager, Commercial Lines
Wilson M. Beck Insurance Alberta
Calgary, AB
- Full-time
We are currently looking for a Senior Account Manager to join our team in our Calgary office. You will collaborate with Account Producer(s)/Marketer(s) regarding client needs and recommend…
Added 1 day ago
T
Commercial Credit Analyst
TD
Calgary, AB
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 1 day ago
National Client Success Account Manager
Kandor
Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 1 day ago
C
Aerospace Senior Manager Key Accounts
Cyient
Montreal, QC
- Full-time
The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…
Added 1 day ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 1 day ago
IM
Senior Manager, Technical Support
Ingram Micro
Mississauga, ON
- $150,000 to $165,000 CAD / year
- Full-time
Multi-vendor technical support experience across cloud, networking or security would be an asset.
Added 1 day ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Reports to the Senior Manager, Solutions Security and Architecture. Works independently and jointly within the Solutions Security and Architecture team to deliver software projects and…
Added 1 day ago
C
Senior Account Manager: Demand Response
CLEAResult
Toronto, ON
- Full-time
A strong hunter mindset, with proven success winning multi-site or portfolio commitments through long, multi-stakeholder sales cycles.
Added 1 day ago
YI
Lease Administration Manager
YM INC.
Toronto, ON
- Full-time
The Lease Administration Manager oversees the preparation, review, and management of all lease documentation across the company’s retail store portfolio (100+). This role ensures accuracy,…
Added 2 days ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
Identify critical technical capabilities required to support Armstrong's future growth and product portfolio.

Ingram Micro

Senior Manager, Technical Support

Mississauga, ON, Canada

$150,000 to $165,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $165,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Work location: This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely
Posting language: English
Posted: Nov 10, 2026

Original job description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list and the Best Workplace for Giving Back.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow -It’ll be a fun Journey!

This position is a hybrid role based in our Mississauga office where your will work 3 days in the office and 2 days remotely.

Role: Lead Ingram Micro's global cloud support operations for AWS Partner-Led Support today, with other vendor lines to follow. When a customer's AWS production environment goes down, our team is who they call. Ingram Micro delivers AWS Partner-Led Support to end customers who buy AWS through our reseller partners, and you'll lead the global team that resolves their toughest issues. You'll lead senior engineers and Technical Account Managers across time zones, and you'll be the technical leader in the room on high-impact escalations: challenging assumptions, unblocking diagnosis and coordinating with customers, resellers and AWS. You'll also shape how we scale support through AI, automation and self-service.

You'll stand out if you can walk us through an AWS incident you personally diagnosed: what you checked, what you ruled out and what fixed it. A distinguished leadership style overseeing a global team ranging from engineers, technical account managers, supervisors, and managers.

Responsibilities:

Lead and grow the team:

Lead senior engineers and Technical Account Managers across regions: hiring, coaching, performance, capacity planning and handoffs between time zones.
Build leadership depth, succession and clear growth paths as the service expands to more vendors.

Lead escalations and set the technical bar:

Provide technical direction for high-impact incidents across AWS compute, storage, networking, identity, operating systems and databases in diverse and end customer environments.
Guide network troubleshooting across VPCs, subnets, route tables, security groups, network ACLs, DNS, load balancers, VPNs, and hybrid connectivity; distinguish connectivity, configuration, application, and AWS service issues.
Guide database troubleshooting involving Amazon RDS/Aurora and database engines, including connectivity, query latency, resource bottlenecks, locking, replication, failover, and backup or recovery issues. Require evidence-based diagnosis using logs, metrics, configuration, and relevant diagnostic tools.

Scale the service:

Introduce AI capabilities: agent copilots, conversational support, automated diagnostics and intelligent case routing.
Build a knowledge base using Knowledge-Centered Service (KCS) so customers and engineers resolve issues faster.
Use support data and customer feedback to find recurring issues, and work with AWS, Product and Engineering to fix them at the source.

Run the operation:

Own the metrics: mean time to resolution (MTTR), SLA compliance, backlog health, quality, customer satisfaction (CSAT) and self-service adoption.
Present incidents, trends, risks and improvement plans to customer executives, partners and senior leadership.
Lead cross-functional work with AWS, Product, Engineering, Sales and regional operations, often without direct authority.

What success looks like in your first year:

Faster, more consistent resolution of customer incidents in every region.
Escalations to AWS that are evidence-based and resolved sooner.
AI and self-service tools reducing repeat cases.
A team with clear standards, growth paths and a strong leadership bench.
Cross functional handling across hardware/software and vendor lines.
New vendor lines onboarded to the same operating standard.

What you bring to the role:

Bachelor's degree in Engineering, IT or a related field, or equivalent experience.
Minimum 8+ years in technical support, cloud operations or IT services, including substantial hands-on troubleshooting in customers' AWS production environments.
3+ years of leading managers, including hiring, performance management and development.
Experience leading team leads or managers is a strong plus.
Practical AWS networking knowledge: VPCs, routing, security groups, network ACLs, DNS, load balancing, VPN and hybrid connectivity. You can trace a network path and isolate where it breaks.
Practical database troubleshooting with Amazon RDS/Aurora and MySQL or PostgreSQL: connectivity, performance, locking, replication, availability and recovery.
Working knowledge of EC2, S3, IAM, CloudWatch, the AWS CLI and operating-system diagnostics.
Experience leading teams across time zones and managing critical escalations in an enterprise, multifunctional environment.
Must be able to communicate clearly and calmly with executives, particularly during high-pressure situations or incidents.
Support leadership at an AWS partner, managed service provider, distributor or cloud support provider would be a strong asset.
Multi-vendor technical support experience across cloud, networking or security would be an asset.
Experience introducing AI support tools, automated diagnostics, KCS or self-service would be an asset.
AWS certifications in architecture, operations or networking would be an asset.
*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $150,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop a global team of senior engineers and Technical Account Managers, providing technical direction on high-impact AWS incidents and coordinating escalations with customers, resellers, and AWS. Scale and operate the support service through AI, automation, self-service, knowledge management, performance metrics, and cross-functional improvements.

Requirements

Requires a bachelor's degree in Engineering, IT, or a related field, or equivalent experience; at least eight years in technical support, cloud operations, or IT services; and at least three years leading managers. Candidates need hands-on AWS production troubleshooting experience, practical networking and database knowledge, experience managing global teams and critical escalations, and clear executive communication skills.

Skills

Global Team Leadership
AWS Cloud Support
AWS Networking
Database Troubleshooting
Incident Management
Team Development
Capacity Planning
AI Support Tools
Automation
Knowledge-Centered Service
Self-Service Support
Performance Metrics
Executive Communication
Cross-Functional Collaboration
Customer Support Operations

Benefits

Flexible Healthcare Benefits
Dental Benefits
Vision Benefits
Well-Being Benefits
Critical Illness Coverage
Disability Coverage
Mental Health Support
Paid Time Off
RRSP Matching

Visa sponsorship

Not detected in the job text

Keywords

AWS
AWS Partner-Led Support
Amazon EC2
Amazon S3
AWS IAM
Amazon CloudWatch
AWS CLI
Amazon VPC
Route Tables
Security Groups
Network ACLs
DNS
Load Balancers
VPN
Hybrid Connectivity
Amazon RDS
Amazon Aurora
MySQL
PostgreSQL
Operating-System Diagnostics
AI Agent Copilots
Automated Diagnostics
Intelligent Case Routing
Knowledge-Centered Service
Self-Service
MTTR
SLA Compliance
Customer Satisfaction
Cloud Operations
AWS Certifications

Report this job

Work requirements

Jobs in Canada