Customer Service & Order Processing Specialist
- Toronto, ON, Canada
- Etobicoke, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1–3+ years of experience in customer service, order processing, or inside sales
- Posting language
- English
- Posted
Original job description
We are hiring a Customer Service & Order Processing Specialist to support customers and manage product orders.
This role combines customer support, order management, and light sales/upselling to help customers find the right products while ensuring a smooth purchasing experience for our client Telus.
If you are detail-oriented, enjoy helping customers, and can identify opportunities to recommend additional products, we want to hear from you.
Key Responsibilities
- Process and manage customer orders accurately
- Provide customer support via phone, or email.
- Answer questions about products, pricing, shipping, and returns
- Identify opportunities to upsell Telus products or recommend additional products
- Maintain accurate order and customer records in CRM systems
- Resolve customer issues quickly and professionally
- Work with internal teams to ensure smooth order fulfillment
Qualifications
- 1–3+ years of experience in customer service, order processing, or inside sales
- Strong communication and problem-solving skills
- Ability to recommend products and identify sales opportunities
- Strong attention to detail and organizational skills
- Experience with CRM or order management systems is an asset
- Must be able to work 12:00pm until 9:00pm
Compensation & Benefits
- $22/hour base pay, plus commission and bonus opportunities.
- Performance-based incentives or commission opportunities
- Career growth opportunities
- Supportive team environment
More about this job
Responsibilities
Process customer orders accurately, provide support by phone or email, and answer questions about products, pricing, shipping, and returns. Identify upselling opportunities, maintain accurate customer and order records, resolve issues, and coordinate with internal teams to support order fulfillment.
Requirements
Candidates should have 1–3 or more years of experience in customer service, order processing, or inside sales, along with strong communication and problem-solving skills. Attention to detail, organizational ability, and the capacity to recommend products are required; CRM or order management system experience is an asset.
Skills
- Customer Service
- Order Processing
- Order Management
- Inside Sales
- Upselling
- Product Recommendations
- Customer Support
- Communication
- Problem-Solving
- Attention To Detail
- Organization
- CRM Systems
- Order Management Systems
- Issue Resolution
- Order Fulfillment
Benefits
- Commission Opportunities
- Performance-Based Incentives
- Career Growth Opportunities
- Supportive Team Environment
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
Keywords
- Customer Service
- Order Processing
- Order Management
- Inside Sales
- Upselling
- Product Recommendations
- Customer Support
- Product Information
- Pricing
- Shipping
- Returns
- CRM Systems
- Order Management Systems
- Customer Records
- Order Records
- Issue Resolution
- Order Fulfillment
- Commission
- Performance-Based Incentives
- Telecommunications
- Marketing Services