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Added 4 mins ago
Manager, Service Desk
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Full-time
…collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the…
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INLAND KENWORTH US INC

Service Advisor

Williams Lake, BC, Canada

Pay: The salary range for this role is between $54,000 - $62,000 based on experience.
Job type: Full-time
Experience: 3+ years related experience and/or training; or equivalent combination of education and experience
Posting language: English
Posted: Sep 22, 2026

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Original job description

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in Williams Lake, BC.

PAY RANGE

The salary range for this role is between $54,000 - $62,000 based on experience.

THE OPPORTUNITY

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations.

Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

YOUR RESPONSIBILITIES

Greets walk-in customers and/or promptly answers customer phone calls
Schedules appointments, performs check-ins, and follows up with customers through the entire service process
Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approve the estimate before proceeding with work
Remains in communication with customer throughout the entire service engagement
Proactively contacts customers to schedule preventative maintenance and repairs
Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
Owns the customer experience and creates value through continuous communication
Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
Handles telephone inquiries regarding appointments and work in process
Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations.
Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager.
Keeps up-to-date with WHMIS training (Canada) and OSHA HCS training (US).
Other duties may be assigned

This Service Advisor will be expected to work a rotational schedule, including Day, Evening, and Weekend shifts.

WHAT WE LOOK FOR

Strong interpersonal skills, team player, helpful and cheerful with a sales approach
Ability to proactively problem-solve and think logically
Good verbal and strong written communication skills
3+ years related experience and/or training; or equivalent combination of education and experience
Post-secondary diploma or trade certification helpful but not required
Strong ability to listen to other’s and be able to interpret issues and pass them on to others
Good mechanical aptitude and great organizational skills
Strong computer skills, able to learn new computer programs and accurate keyboarding of data
Functions well with large volume and a fast-paced work environment.
Accountability and dependability with strong time management
Must be able to lift a minimum of 25 kgs or 50 lbs on occasion.
Must be able to walk around shop floor/parts department and sit/stand at service counter

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.

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More about this job

Responsibilities

The Service Advisor manages the end-to-end service process, including scheduling, estimating, and maintaining clear communication with customers. They are responsible for advising on vehicle care and ensuring all service operations comply with safety and manufacturer regulations.

Requirements

Candidates should have 3+ years of related experience or training and strong interpersonal and mechanical skills. A post-secondary diploma or trade certification is considered an asset but is not strictly required.

Skills

Customer service
Service advising
Estimating
Scheduling
Mechanical aptitude
Communication skills
Problem-solving
Computer literacy
Warranty knowledge
Time management
Teamwork
Data entry
Preventative maintenance
Safety compliance

Benefits

Competitive pay
Mentorship
Growth opportunities
Teamwork environment
Safety-focused culture
Community support

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Heavy-duty truck
Equipment sales
Warranty
Preventative maintenance
Customer experience
WorkSafe BC
WHMIS
OSHA
Mechanical aptitude
Service operations
Estimating
Scheduling
Chassis
Automotive service

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