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Added 10 mins ago
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Administrative Assistant
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Experience in customer service, administration, or a related role, with transferable skills relevant to the position. Previous experience in a partnership or professional services firm is…
Added 26 mins ago
SS
HairStylist
SmartStyle Salons
Listowel, ON
- Full-time
You’ll provide exceptional guest service, understand your guest’s needs, providing quality consultations and performing services requested in an efficient and professional manner.…
Added 26 mins ago
SS
Hairstylist
SmartStyle Salons
Hamilton, ON · Waterdown, ON
- Full-time
The stylist is responsible for servicing customers in a friendly, professional way and understanding that the customer’s
Added 26 mins ago
SS
Hairstylist
SmartStyle Salons
Mississauga, ON
- Full-time
The stylist is responsible for servicing customers in a friendly, professional way and understanding that the customer’s
Added 26 mins ago
SS
Hairstylist
SmartStyle Salons
Mackenzie, ON
- Full-time
The stylist is responsible for servicing customers in a friendly, professional way and understanding that the customer’s
Added 26 mins ago
SS
Hairstylist
SmartStyle Salons
St. Albert, AB
- Full-time
Do you love hair? Do you want to be part of a strong and supportive team atmosphere? Are you passionate about delivering great service?
Added 40 mins ago
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Receptionist
HDR
Toronto, ON
- Full-time
HDR is looking for a friendly, professional, and service-oriented Receptionist to join our busy Toronto office. In this role, you will serve as the first point of contact for employees,…
Added 40 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 55 mins ago
SS
Full Time Mobile Security Guards (Overnights)
Securiguard Services Ltd.
Burnaby, BC
- Full-time
Maintain a visible, approachable presence to promote safety and provide customer service to patrons and clients.
Added 55 mins ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
Provides excellent customer service in all job capacities and assist clients with point of sale and online purchases and event/league registration
Added 55 mins ago
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Club Manager
Anytime Fitness Asia
Calgary, AB
- Full-time
…experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they…
Added 55 mins ago
AF
Personal Trainer
Anytime Fitness Asia
Calgary, AB
- Full-time
Regular team training focusing on personal and professional development.
Added 55 mins ago
RM
Patient Access Clerk I
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Demonstrated excellence customer service skills
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Resources roles as required, helping to maintain continuity of service during absences, periods of increased workload, or other operational needs. This includes supporting key HR processes…
Added 1 hour ago
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Territory Manager - Outside Sales
Priority1
Toronto, ON · ON · Ontario CAN
- Full-time
· Excellent sales, negotiation, and customer service skills.
Added 1 hour ago
OG
Overnight House Attendant - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
Maintain a courteous and professional demeanor at all times.
Added 1 hour ago
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Controller
AeroVect
Remote, Canada
- $250,000 to $300,000 CAD / year
- Full-time
- Remote
AeroVect is transforming ground handling with autonomy, redefining how airlines and ground service providers around the globe run day-to-day operations. We are a Series A company backed by…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service…
Added 1 hour ago
TC
Marketing Communications Coordinator
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Ability to multitask while demonstrating a commitment to customer service.
Added 1 hour ago
Pharmacy Assistant II - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…expectations. We are looking for friendly, knowledgeable, and professional individuals to join our team who will make meeting the health needs of our patients their top…
Added 1 hour ago
Engineering - Automotive HVAC Product Engineer
Crestline
Saskatoon, SK
…strong values that align with our culture, demonstrating a customer-centric focus, leadership, integrity, family spirit, and excellence in all we…
Added 2 hours ago
PC
Janitorial Maintenance
Pilot Company
Saskatoon, SK
- Full-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 2 hours ago
PC
Deli Production Team Member
Pilot Company
Saskatoon, SK
- Part-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 2 hours ago
PC
Cashier
Pilot Company
Whitecourt, AB
- Full-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 2 hours ago
PC
Janitorial Maintenance
Pilot Company
Portage la Prairie, MB
- Full-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…

Inland Kenworth

Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

THE OPPORTUNITY

The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

This position is located at our sales and service dealership in Burnaby, BC.

PAY RANGE

The salary range for this position is between $100,000 - $120,000, plus bonus based on experience

YOUR RESPONSIBILITIES

Forecasts goals and objectives for the department and strives to meet them.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Prepares and administers an annual operating budget for the service department.
Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management
Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
Ensures the safety of all employees by:
Maintains the company’s service vehicles by:
- Ensuring that the vehicles are in good, safe running order
- Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Supervisory Responsibilities:

Supervises the Service Advisors and Equipment and Truck Technicians
Hiring, training, motivating and monitoring the performance of all service department staff
Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
Monitoring service department employees' daily productivity reports and corresponding payroll records.

WHAT WE LOOK FOR

High school diploma or general education degree (GED) essential
Post-secondary diploma or trades certification in a related field preferred
Heavy duty truck/equipment technical knowledge
Three years related experience and/or training
Ability to read, analyze and interpret financial reports
Strong leadership skills
Excellent customer relations skills
Strong business ethics with a professional approach at all times
Functions well with large volume and fast-paced work environment
Valid Driver’s License and Passport with the ability to travel within Canada and US as needed for business meetings

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

ABOUT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

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More about this job

Responsibilities

The Service Manager is responsible for overseeing the service department's daily operations, including staff management, financial performance, and customer satisfaction. They ensure efficient service delivery, maintain high-quality repair standards, and manage departmental budgets and reporting.

Requirements

Candidates must have at least three years of related experience and a high school diploma, with a post-secondary diploma or trades certification preferred. Strong leadership, financial analysis skills, and technical knowledge of heavy-duty equipment are essential for this role.

Skills

Service management
Leadership
Customer relations
Financial reporting
Budgeting
Heavy duty truck technical knowledge
Staff training
Performance monitoring
Inventory management
Warranty processing
Team building
Conflict resolution
Operations management
Safety compliance
Business ethics

Benefits

Extended Medical
Vision Care
Dental
Prescription Benefits
RRSP with employer matching
Long Term Disability
Short Term Disability
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training
Annual boot allowance

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Dealership
Heavy Duty Truck
Equipment Maintenance
Budgeting
Financial Reports
Customer Retention
Service Advisors
Technicians
Warranty
Repair Orders
Operations Management
Leadership
Safety
Payroll
Inventory
Customer Service
Teamwork
Professionalism
Technical Knowledge

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