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Added 1 min ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Identify and maintain the best e-platform to store and provide easy employee access to all policies, procedures, and business practices.
Added 1 min ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added 1 min ago
EM
Office Administrator (Entry Level)
Evertz Microsystems Limited
Burlington, ON
- Full-time
Added 1 min ago
EM
Administrative Assistant (Entry Level)
Evertz Microsystems Limited
Burlington, ON
- Full-time
Added 1 min ago
K
Manager, National CPA Program (12 months contract)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Added 16 mins ago
MI
Jr Weld Technician
Martinrea International
Woodbridge, ON
- Full-time
Reporting to Quality System Specialist and Health & Safety Lead any observed new or changes to product/process/service within their area of responsibility.
Added 16 mins ago
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Territory Manager - Outside Sales
Priority1
Toronto, ON · ON · Ontario CAN
- Full-time
Priorite’-1 Canada, Inc. (“Priority-1”) is a freight services company that specializes in offering full service, nationwide logistics services to its customers. Priority-1 focuses on Less…
Added 32 mins ago
CH
Manager of Clinical Services - Berwick, NS
CBI Health
NS · Berwick, NS
- Full-time
…the corporate values and vision as well as clinical goals and service standards? If so, CBI Health has an opportunity for…
Added 32 mins ago
A
Sous Chef - Full Time
AccorHotel
Vancouver, BC
- Full-time
Serve as a liaison between kitchen and front-of-house teams to support guest satisfaction and service delivery
Added 46 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 46 mins ago
Pharmacy Assistant II - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family…
Added 46 mins ago
Engineering - Automotive HVAC Product Engineer
Crestline
Saskatoon, SK
You’ll work closely with Engineering, Supply Chain Management, Manufacturing Engineering, production, service, testing resources, suppliers, and other Pulse Vehicles business units. If you…
Added 1 hour ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
Strong full-service restaurant experience; experience supporting multiple restaurants or concepts is highly desirable.
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Ottawa, ON
- Full-time
Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example and developing their team.
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Mechanic
BC Transit
Victoria, BC
…benefits include dental, extended health, long-term disability, an employee bus pass, and pension…
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Electrical Building Engineer
BPA
Saguenay, QC · Greater Saguenay Metropolitan Area
- Full-time
Leadership and excellent customer service skills
Added 1 hour ago
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Engineer, Power Electricity
BPA
Laval, QC
- Full-time
Leadership and excellent customer service skills.
Added 1 hour ago
Service Advisor (Mercedes-Benz South Calgary)
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Calgary, AB
Skilled advisors understand the difference between a service drive that is not generating revenue and one that is profitable.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 2 hours ago
DA
Heavy Duty Mechanic SIGNING BONUS OFFERED
Davis Auto Group
Nisku, AB
- Full-time
Chinook Equipment is part of the Davis Auto Group, which means you are eligible for employee pricing on vehicles, parts and service
Added 2 hours ago
IK
Service Manager
Inland Kenworth
Burnaby, BC
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 2 hours ago
Customer Service Representative
U-Haul
AB · Edmonton, Alberta
…of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul…
Added 2 hours ago
C
Seasonal Hourly Amusement Host - The Rec Room West Edmonton Mall
Cineplex
AB · W. Edm. The Rec Room
- Part-time
…Player – The Rec Room West Edmonton Mall, reporting to the Service Manager. This position will be based at The Rec Room West Edmonton Mall, 8882 170 St NW, Edmonton, AB T5T 4J2…
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Oversee the day-to-day operations of the Scheduling Department, ensuring timely, accurate, and consistent service delivery.

Inland Kenworth

Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

THE OPPORTUNITY

The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

This position is located at our sales and service dealership in Burnaby, BC.

PAY RANGE

The salary range for this position is between $100,000 - $120,000, plus bonus based on experience

YOUR RESPONSIBILITIES

Forecasts goals and objectives for the department and strives to meet them.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Prepares and administers an annual operating budget for the service department.
Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management
Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
Ensures the safety of all employees by:
Maintains the company’s service vehicles by:
- Ensuring that the vehicles are in good, safe running order
- Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Supervisory Responsibilities:

Supervises the Service Advisors and Equipment and Truck Technicians
Hiring, training, motivating and monitoring the performance of all service department staff
Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
Monitoring service department employees' daily productivity reports and corresponding payroll records.

WHAT WE LOOK FOR

High school diploma or general education degree (GED) essential
Post-secondary diploma or trades certification in a related field preferred
Heavy duty truck/equipment technical knowledge
Three years related experience and/or training
Ability to read, analyze and interpret financial reports
Strong leadership skills
Excellent customer relations skills
Strong business ethics with a professional approach at all times
Functions well with large volume and fast-paced work environment
Valid Driver’s License and Passport with the ability to travel within Canada and US as needed for business meetings

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

ABOUT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

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More about this job

Responsibilities

The Service Manager is responsible for overseeing the service department's daily operations, including staff management, financial performance, and customer satisfaction. They ensure efficient service delivery, maintain high-quality repair standards, and manage departmental budgets and reporting.

Requirements

Candidates must have at least three years of related experience and a high school diploma, with a post-secondary diploma or trades certification preferred. Strong leadership, financial analysis skills, and technical knowledge of heavy-duty equipment are essential for this role.

Skills

Service management
Leadership
Customer relations
Financial reporting
Budgeting
Heavy duty truck technical knowledge
Staff training
Performance monitoring
Inventory management
Warranty processing
Team building
Conflict resolution
Operations management
Safety compliance
Business ethics

Benefits

Extended Medical
Vision Care
Dental
Prescription Benefits
RRSP with employer matching
Long Term Disability
Short Term Disability
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training
Annual boot allowance

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Dealership
Heavy Duty Truck
Equipment Maintenance
Budgeting
Financial Reports
Customer Retention
Service Advisors
Technicians
Warranty
Repair Orders
Operations Management
Leadership
Safety
Payroll
Inventory
Customer Service
Teamwork
Professionalism
Technical Knowledge

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