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Client Service Representative - Cardston (12 Months Term)
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- Full-time
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Equipment Technical Support Representative
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Inland Truck & Equipment

Equipment Technical Support Representative

Prince George, BC, Canada

The salary range for this position is $85,000 to $100,000 annually. · Full-time

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Job details

Pay: The salary range for this position is $85,000 to $100,000 annually.
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career.

This field-based position supports Inland branches and customers throughout British Columbia.

This position can be based at either the Kamloops, Fort St. John, Langley, or Prince George branch.

THE OPPORTUNITY

Inland is seeking an experienced Equipment Technical Support Representative to grow our Corporate Equipment Service Support team by providing advanced technical support for forestry and other specialized heavy equipment throughout British Columbia.

This field-based position works directly with Inland technicians, service managers, customers, equipment operators, and manufacturers to diagnose complex equipment issues, develop repair strategies, and support reliable equipment operation. The successful candidate will work alongside branch technicians when required and independently on customer equipment in shop and field environments.

As a member of the Corporate Equipment Service Support team, this role shares technical expertise, supports team initiatives, and collaborates to deliver consistent, high-quality support to Inland branches and customers. Regular overnight travel is required and is expected to average two weeks per month. A company truck will be provided.

SALARY

The salary range for this position is $85,000 to $100,000 annually.

CANADA BENEFIT PACKAGE

Our employees receive a generous benefits package including:

Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance

Your Responsibilities

Provide advanced diagnostics, troubleshooting, and repair-planning support for complex equipment issues.
Work alongside Inland technicians and independently on customer equipment at branch shops and customer job sites.
Support equipment delivery, setup, commissioning, and after-sales service.
Provide technical support for forestry processing heads, cable and yarder systems, tethered steep-slope equipment, biomass products, and other assigned equipment.
Coordinate technical assistance with equipment manufacturers, suppliers, service teams, and customers.
Investigate recurring failures and product reliability concerns, document findings, and help implement effective solutions.
Mentor technicians and deliver technical training on equipment, repair procedures, new products, and manufacturer programs.
Support major equipment-down events with clear communication, effective planning, and a strong focus on customer uptime.
Identify service and repair opportunities while maintaining high standards of customer service.
Follow all company health and safety requirements when working in shops, at customer sites, and around operating equipment.

Skills And Attributes

Advanced diagnostic, troubleshooting, and technical problem-solving abilities.
Ability to work effectively both independently and as part of a service team.
Strong mechanical aptitude and a practical, field-focused approach to problem solving.
Ability to mentor technicians and communicate complex technical information clearly.
Strong organizational skills and the ability to manage multiple active technical issues.
Professional written and verbal communication skills.
Strong customer service, interpersonal, and relationship-building abilities.
Dependable, accountable, and committed to professional business practices.
Working knowledge of Microsoft 365 and manufacturer technical information systems.

WORKING CONDITIONS AND TRAVEL

This is a field-based, safety-sensitive position involving work in branch shops, customer job sites, forestry operations, and manufacturer facilities. The role may involve exposure to operating heavy equipment, noise, dust, grease, uneven terrain, inclement weather, and temperature extremes.

The successful candidate must be comfortable standing, walking on uneven surfaces, bending, accessing equipment, and working in active repair environments. Required personal protective equipment and company safety procedures must be followed at all times.

Regular overnight travel is required and is expected to average two weeks per month. A company truck will be provided.

We are a great place to work, with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology and staying at the forefront of innovation in our industry. With over 2,000 employees across 52 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

Are you ready to go ALL IN on a career at Inland? We invite you to apply today.

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More about this job

Responsibilities

Provide advanced diagnostic, troubleshooting, and repair-planning support for specialized heavy equipment at branch locations and customer sites. Coordinate with technicians, customers, manufacturers, and suppliers; support equipment commissioning and uptime; investigate recurring failures; and mentor and train technicians.

Requirements

The role calls for advanced diagnostic and mechanical problem-solving abilities, strong communication and organizational skills, and the ability to work independently and collaboratively while mentoring technicians. Candidates should be comfortable working in active, safety-sensitive shop and field environments and traveling overnight an average of two weeks per month; working knowledge of Microsoft 365 and manufacturer technical information systems is also expected.

Skills

Advanced Diagnostics
Troubleshooting
Technical Problem-Solving
Mechanical Aptitude
Repair Planning
Equipment Commissioning
Equipment Reliability Investigation
Technician Mentoring
Technical Training
Customer Service
Written And Verbal Communication
Organization
Teamwork
Microsoft 365
Manufacturer Technical Information Systems
Health And Safety

Benefits

Extended Medical Insurance
Vision Insurance
Dental Insurance
Prescription Benefits
RRSP With Employer Matching
Long-Term Disability Insurance
Short-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Paid Time Off
Ongoing Training
Annual Boot Allowance
Company Truck

Visa sponsorship

Not detected in the job text

Keywords

Heavy Equipment
Forestry Equipment
Forestry Processing Heads
Cable And Yarder Systems
Tethered Steep-Slope Equipment
Biomass Products
Advanced Diagnostics
Troubleshooting
Repair Planning
Equipment Delivery
Equipment Setup
Commissioning
After-Sales Service
Product Reliability
Failure Investigation
Technical Training
Manufacturer Programs
Customer Uptime
Microsoft 365
Manufacturer Technical Information Systems
Field Service
Equipment Operators
Health And Safety
Personal Protective Equipment
Overnight Travel

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