Service Advisor
- Leduc, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
ALL IN ON A REWARDING CAREER AT INLAND
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
This position is located at our Leduc, AB location.
THE OPPORTUNITY
We are looking for a Service Advisor for our Leduc location. The Service Advisor is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates. The incumbent will be tasked with using specific company software to look up, order, and bill parts to repair orders, as well as provide oversite to the parts room and parts inventory. The position Manages warranty claims which involves creating, filling, updating coding, and accurately documenting all warranty claims and related information.
Your Responsibilities
The ideal candidate will possess a minimum of
This is a permanent Full-Time position. Following an initial training period, you will work on a rotating shift schedule - 12 hours shifts of M-T-W and Th-F-S.
CANADA BENEFIT PACKAGE
Our employees receive a generous benefits package including:
About Inland
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
This position is located at our Leduc, AB location.
THE OPPORTUNITY
We are looking for a Service Advisor for our Leduc location. The Service Advisor is responsible for opening and closing work orders, scheduling work and greeting and interacting with customers in person, over the phone and over effective e-mail communication. The position must possess basic truck knowledge and a sound understanding of service contract coverage and an ability to develop estimates. The incumbent will be tasked with using specific company software to look up, order, and bill parts to repair orders, as well as provide oversite to the parts room and parts inventory. The position Manages warranty claims which involves creating, filling, updating coding, and accurately documenting all warranty claims and related information.
Your Responsibilities
- Discuss repair requirements, open repair orders and ensure all paperwork is completed promptly and correctly
- Responsible for adhering to well established operating procedures
- Discuss repair requirements and answer inquiries from our customers
- Collaborate with multiple internal and external stakeholders towards providing first class service
- Responsible to look up and order parts for repairs completed in the service area, as well as manage parts room in accordance to company protocols
- Gather warranty information for status reports, submit to suppliers, and maintain a systematic filing system for documentation
The ideal candidate will possess a minimum of
- A High school diploma
- A minimum of 2 (two) years’ of experience as a Service Advisor
- Parts or Warranty experience considered an asset
- Outstanding communication and interpersonal skills
- Excellent computer skills
- Proven ability to efficiently manage multiple tasks in a dynamic, fast-paced environment, paired with exceptional organizational skills
This is a permanent Full-Time position. Following an initial training period, you will work on a rotating shift schedule - 12 hours shifts of M-T-W and Th-F-S.
CANADA BENEFIT PACKAGE
Our employees receive a generous benefits package including:
- Extended Medical (including Vision)
- Dental
- RRSP
- Paid Time Off
- On-going training opportunities
About Inland
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.
More about this job
Responsibilities
The Service Advisor manages the end-to-end service process, including opening and closing work orders, scheduling, and customer interaction. They are also responsible for ordering parts, managing inventory, and processing warranty claims.
Requirements
Candidates must have a high school diploma and at least two years of experience as a Service Advisor. Strong communication skills and proficiency with computers are required, with parts or warranty experience considered an asset.
Skills
- Customer Service
- Work Order Management
- Scheduling
- Truck Knowledge
- Service Contract Estimation
- Parts Ordering
- Inventory Management
- Warranty Claims Processing
- Interpersonal Communication
- Computer Skills
- Organization
- Multitasking
Benefits
- Extended Medical
- Vision
- Dental
- RRSP
- Paid Time Off
- On-going training opportunities
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Customer Service & Support
- Trades
- Logistics
- Administrative
Keywords
- Service Advisor
- Warranty
- Truck Warranty
- Heavy Truck Service
- Customer Service
- CSR
- Parts Management
- Inventory Control
- Work Orders
- Heavy-Duty Truck
- Leduc
- Service Contracts