Service Manager
- Burnaby, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
ALL IN ON A REWARDING CAREER AT INLAND
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
THE OPPORTUNITY
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.
This position is located at our sales and service dealership in Burnaby, BC.
PAY RANGE
The salary range for this position is between $100,000 - $120,000, plus bonus based on experience
Your Responsibilities
Our employees receive a generous benefits package including:
About Inland
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.
Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.
THE OPPORTUNITY
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.
This position is located at our sales and service dealership in Burnaby, BC.
PAY RANGE
The salary range for this position is between $100,000 - $120,000, plus bonus based on experience
Your Responsibilities
- Forecasts goals and objectives for the department and strives to meet them.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
- Prepares and administers an annual operating budget for the service department.
- Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
- Maintains reporting systems required by general management
- Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
- Ensures the safety of all employees by:
- Maintains the company’s service vehicles by:
- Ensuring that the vehicles are in good, safe running order
- Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.
- Supervises the Service Advisors and Equipment and Truck Technicians
- Hiring, training, motivating and monitoring the performance of all service department staff
- Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
- Monitoring service department employees' daily productivity reports and corresponding payroll records.
- High school diploma or general education degree (GED) essential
- Post-secondary diploma or trades certification in a related field preferred
- Heavy duty truck/equipment technical knowledge
- Three years related experience and/or training
- Ability to read, analyze and interpret financial reports
- Strong leadership skills
- Excellent customer relations skills
- Strong business ethics with a professional approach at all times
- Functions well with large volume and fast-paced work environment
- Valid Driver’s License and Passport with the ability to travel within Canada and US as needed for business meetings
Our employees receive a generous benefits package including:
- Extended Medical (including Vision)
- Dental
- Prescription benefits
- RRSP with employer matching program
- Long Term and Short Term Disability
- Life Insurance and Accidental Death and Dismemberment Insurance
- Paid Time Off
- On-going training opportunities
- Annual boot allowance
About Inland
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.
We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.
More about this job
Responsibilities
Lead the service department to meet operational and financial goals by managing staffing, budgets, customer relationships, service quality, records, and performance reporting. Supervise service advisors and technicians, oversee hiring and training, monitor productivity and payroll records, and support employee and vehicle safety.
Requirements
A high school diploma or GED is essential, while a related post-secondary diploma or trade certification is preferred; candidates should also have heavy-duty truck or equipment technical knowledge and three years of related experience or training. The role requires leadership, customer relations, financial report analysis, a professional and ethical approach, and a valid driver's license and passport with the ability to travel in Canada and the United States.
Skills
- Service Department Management
- Leadership
- Customer Relations
- Customer Retention
- Budgeting
- Financial Report Analysis
- Cost Control
- Staff Hiring and Training
- Performance Monitoring
- Teamwork
- Heavy-Duty Truck and Equipment Knowledge
- Service Quality Control
- Warranty Administration
- Inventory Management
- Safety Management
- Business Ethics
Benefits
- Extended Medical Insurance
- Vision Insurance
- Dental Insurance
- Prescription Benefits
- Retirement Savings Plan With Employer Matching
- Long-Term Disability Insurance
- Short-Term Disability Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Paid Time Off
- Ongoing Training
- Annual Boot Allowance
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Transportation
- Customer Service & Support
- Trades
- Sales
Keywords
- Heavy-Duty Trucks
- Equipment
- Service Department
- Dealership
- Service Advisors
- Technicians
- Customer Retention
- Customer Satisfaction
- Annual Operating Budget
- Financial Reports
- Cost Controls
- Service Records
- Repair Orders
- Warranty Department
- Technician Productivity
- Payroll Records
- Service Quality
- Quality Inspections
- Inventory
- Hiring
- Training
- Performance Monitoring
- Safety
- Vehicle Maintenance
- Leadership
- Teamwork
- Customer Relations
- Business Ethics
- Driver's License
- Passport