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Added 28 mins ago
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Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide,…
Added 28 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 28 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 43 mins ago
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Patient Care Representative
WELL Health Diagnostic Centres
Toronto, ON
- Full-time
…We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from…
Added 43 mins ago
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Retail Shift Leader
Canna Cabana
St. Paul, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 43 mins ago
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Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
NIQ is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with a major automotive manufacturer across the U.S. and Canadian markets.…
Added 43 mins ago
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Registered Massage Therapist - Casual
AccorHotel
Vancouver, BC
- Part-time
Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
Added 43 mins ago
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Assistant Manager
Foot Locker
Victoria, BC
- Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…
Added 57 mins ago
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Team Leader, Trade
CB2
Toronto, ON
- $18.4 to $23 CAD / hour
- Full-time
…Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye…
Added 57 mins ago
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Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures…
Added 57 mins ago
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Branch Manager
DMC Recruitment Group
Edmonton, AB
- Full-time
…operation. This is an excellent opportunity for a hands-on leader who enjoys balancing sales leadership, operational excellence, customer relationship management, and team…
Added 57 mins ago
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Store Manager
Claire's
Brampton, ON
- $25 to $28 CAD / hour
- Full-time
Customer-Centric Approach: You’re passionate about providing exceptional service and creating memorable shopping experiences.
Added 57 mins ago
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Sales Ambassador
Ralph Lauren
Richmond, BC
- Full-time
Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
Added 57 mins ago
TM
Wireless Sales Representative
The Mobile Shop
Pitt Meadows, BC
- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
Added 57 mins ago
TM
Wireless Sales Representative (Bilingual Preferred)
The Mobile Shop
AB · Edmonton, AB
- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
Added 58 mins ago
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Team Lead-Retail- Full Time
Roots
Waterloo, ON
- Full-time
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 58 mins ago
Plant Manager I
Sofina Foods Inc
Toronto, ON
environment, quality, customer service, and cost.
Added 58 mins ago
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Director, Customer Protection
Metrolinx
Toronto, ON
- Full-time
The Customer Protective Services Division is seeking a Director, Customer Protection Operations to provide strategic leadership, oversight, and management of Customer Protection Operations…
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
Phase 1: Warehouse and Customer Service (12 Months)
Added 1 hour ago
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Warehouse Coordinator - Stanley Access Technologies - Mississauga
Allegion
Mississauga, ON
- Full-time
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven…
Added 1 hour ago
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Electrical Technologist
Actalent
Toronto, ON · Etobicoke, ON
- $35 to $48 CAD / hour
- Full-time
Ensure customer satisfaction by consistently following strong quality and safety practices in all aspects of work performed in the lab and facility.
Added 1 hour ago
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Superviseur(e) des Opérations
Intelcom | Dragonfly
AB · Edmonton, AB
- Full-time
Ensure high service standards and customer satisfaction.
Added 1 hour ago
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Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 hour ago
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Assistant Team Leader
Dollarama
Trois-Rivières, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 hour ago
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Assistant Team Leader
Dollarama
Grande Prairie, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…

INNOCEAN Canada

Account Supervisor CRM

Toronto, ON, Canada

Salary Target - 80,000 - 90,000 CAD depending on experience. · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Target - 80,000 - 90,000 CAD depending on experience.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for an experienced account leader who thrives on building strong client relationships, leading people, and keeping complex CRM programs running well. If you’re a confident, client-facing strategist who enjoys mentoring a team and turning client goals into measurable results, we’d love to hear from you.

Salary Target - 80,000 - 90,000 CAD depending on experience.

About us

INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are passionate about creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and internationally.

Position Summary

We are seeking an experienced Account Supervisor to join our Client Services team at Innocean on a full-time basis, based in Toronto with a hybrid work setup. This role owns day-to-day delivery across our CRM accounts, supervises and develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director, CRM, you will balance hands-on account leadership with team development and cross-functional collaboration across our Strategy, Creative, Media, and Data teams.

Key Responsibilities

Client Leadership & Delivery

Own day-to-day delivery across CRM accounts, including timelines, budgets, and client expectations
Present CRM strategy, performance results, and recommendations directly to clients
Manage scope, change requests, and budget tracking in partnership with finance and account leadership
Escalate risks and client issues early to the Account Director

Team Leadership

Supervise, coach, and review the work of Account Executives and junior team members
Set workflow, trafficking, and QA standards for CRM programs
Support professional development and performance growth across the team

CRM Strategy & Growth

Partner with Strategy, Creative, Media, and Data teams to build integrated lifecycle and CRM plans
Identify growth opportunities within existing accounts and contribute to account expansion
Stay current on CRM, marketing automation, and data privacy developments, and bring those insights into client work

New Business Development

Support new business pitches, RFPs, and proposals, including CRM capability and approach

Skills and Behaviour

Strong knowledge of CRM strategy, lifecycle marketing, email, loyalty, and customer data
Working knowledge of marketing automation and CRM platforms (e.g., Salesforce, Marketo, Adobe Campaign, or similar)
Familiarity with privacy regulations, including CASL and PIPEDA, and responsible data practices
Proven ability to manage multiple accounts and priorities simultaneously
Strong client-facing communication and presentation skills
Experience coaching and developing junior account staff

Education and Experience

3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
University or college degree in marketing, communications, business, or a related field

What You'll Love About Working at INNOCEAN Canada

People-first and Inclusive of all - we're proud to be recognized by 'Great Places to Work' FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women
Flexible hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers
Generous time off plus an end of year winter break; our people also get extra days off when they reach key work milestones!
Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days
Learning and development fund, and coaching and mentorship in your day-to-day to fuel your growth

Additional Information

This is an active, approved role.

Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by humans.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

Apply About employer

More about this job

Responsibilities

Lead day-to-day delivery for CRM accounts, manage client relationships, timelines, budgets, scope, and performance presentations, and escalate risks as needed. Supervise and develop account team members, collaborate across strategy, creative, media, and data teams, identify account growth opportunities, and support new business pitches and proposals.

Requirements

Requires 3–5 years of agency client-servicing experience, including experience as an Account Executive or Senior Account Executive, and a university or college degree in marketing, communications, business, or a related field. Candidates should have strong CRM and lifecycle marketing knowledge, familiarity with marketing automation platforms and privacy regulations, and proven client communication, account management, and team coaching abilities.

Skills

CRM Strategy
Lifecycle Marketing
Email Marketing
Loyalty Marketing
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Account Management
Team Leadership
Coaching and Mentoring
Budget and Scope Management

Benefits

Flexible Hybrid Work
Generous Time Off
End-of-Year Winter Break
Additional Milestone Days Off
Wellness Spending Account
RRSP
Confidential Individual Counselling
Paid Personal Days
Learning and Development Fund
Coaching and Mentorship

Visa sponsorship

Not detected in the job text

Keywords

CRM
Lifecycle Marketing
Email Marketing
Loyalty
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Data Privacy
Client Services
Account Management
Integrated Marketing
Strategy
Creative
Media
Data
Budget Tracking
Scope Management
Quality Assurance
Workflow Management
New Business Development
RFPs
Proposals
Performance Reporting

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