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Added 8 mins ago
AA
HSE/Auxiliary Trainer– Fixed Term Contract, Fly In/Fly Out - Gahcho Kué Mine
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
- Full-time
…and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams…
Added 8 mins ago
M
Terminal Manager
Mohegan
Winnipeg, MB
- Full-time
As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for…
Added 8 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 8 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 8 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 8 mins ago
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
Added 8 mins ago
CS
T26-275 Temporary, Part-Time (60%), Resource Teacher and Learning Assistance
Chilliwack School District No. 33
Chilliwack, BC
- Part-time
Demonstrated ability to lead, coordinate and integrate competency-based and inclusive support services through the school-based team (consultation, collaborative planning, coordination,…
Added 8 mins ago
SD
District Health and Safety Manager
School District 23: Central Okanagan
Kelowna, BC
- Full-time
Lead the District's Health and Safety Program to assist all schools and work locations in complying with current health and safety legislation and regulations.
Added 8 mins ago
TO
Nieuport Aviation Shuttle Operations Supervisor - Toronto
Transdev Ontario Manitoba
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Supervisor is expected to lead by example, promote a strong safety culture, maintain operational standards, and ensure that employees have the resources and guidance required to perform…
Added 8 mins ago
PC
Speech Language Pathologist
Pinecrest-Queensway Community Health Centre
Pembroke, ON
- Part-time
…services to individuals and families across the lifespan. As the Lead Agency for the First Words Preschool Speech and Language Program of Ottawa and Renfrew County for nearly 30 years,…
Added 8 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Brantford, ON
- $21 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 8 mins ago
CA
Membership Development Coordinator
Construction Association of Saskatchewan (CASK)
Regina, SK
- Other
We are looking for a driven, people-focused Membership Development Coordinator to lead an active recruitment drive and grow CASK's membership across Saskatchewan. Based in Regina and…
Added 8 mins ago
AM
AMDSB - UNIFOR Lead Hand - FEMSS
Avon Maitland District School Board
Wingham, ON
- Full-time
We are accepting applications for the following permanent full-time 1.0 FTE Lead Hand Custodian at F.E. Madill Secondary School in Wingham, Ontario.
Added 8 mins ago
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Medical Physicist
Windsor Regional Hospital
Windsor, ON
- Full-time
Lead or contribute to the implementation of new technologies, treatment techniques, and clinical initiatives.
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DI
Senior Electrical Designer – Automation
DuroByte Inc.
Windsor, ON
- Full-time
We are seeking an experienced Senior Electrical Designer – Automation to lead electrical design for custom industrial machinery, automation systems, equipment retrofits, and manufacturing…
Added 8 mins ago
SD
District Vice Principal - Indigenous Education
School District 57 (Prince George)
Prince George, BC
- Full-time
…Principal shall work collaboratively with the department to lead education district wide. They will strengthen organizational leadership, increase system capacity, and prioritize the…
Added 8 mins ago
WU
Associate Director, Leadership Programs
Western University
London, ON
- Full-time
…groups, coach leaders and subject experts, manage conflict, and lead cross-functional change in a complex, decentralized…
Added 8 mins ago
OI
Forward Deployment Engineer (FDE)
Optimus Information
Vancouver, BC
- Full-time
Lead technical demonstrations and knowledge-transfer sessions; maintain clear solution documentation, runbooks, and handover materials to support adoption.
Added 8 mins ago
Coordinator, Human Resources
Nippon Express Canada
Calgary, AB
…resources to work for you, is what has enabled Nippon Express to lead the world in innovative logistics…
Added 8 mins ago
Assistant Production Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON · Etobicoke, ON
Lead by setting a good example; behavior consistent with words.
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Senior Product Manager, AI
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
…Legal teams, from product requirements through delivery. You'll lead scalable AI capabilities and experimentation infrastructure, then track KPIs, model performance, and product adoption to…
Added 8 mins ago
Flagship Assistant Manager - Carrefour Laval
Laura Canada
Laval, QC
…passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun,…
Added 8 mins ago
Senior Business Process Analyst
iGaming Ontario
Toronto, ON
…operators and over 80 gaming websites. Guided by its vision to Lead the World’s Best Gaming Market, iGaming Ontario is committed to building a safe, sustainable, and healthy market that…
Added 8 mins ago
Talent Acquisition Specialist / Recruiter
Salit Steel
Grimsby, ON · Toronto, ON
As the Talent Acquisition Lead, you will own full-cycle recruitment for the organization. You are a natural "hunter" who proactively sources top-tier talent rather than relying solely on…
Added 8 mins ago
Business Systems - Project Manager
Price Industries Limited
Winnipeg, MB
…delivery of our ERP program. Working closely with ERP Program Lead, this role will be responsible for the day-to-day planning, coordination and execution discipline required to deliver the…

INNOCEAN Canada

Account Supervisor CRM

Toronto, ON, Canada

Salary Target - 80,000 - 90,000 CAD depending on experience. · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Target - 80,000 - 90,000 CAD depending on experience.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for an experienced account leader who thrives on building strong client relationships, leading people, and keeping complex CRM programs running well. If you’re a confident, client-facing strategist who enjoys mentoring a team and turning client goals into measurable results, we’d love to hear from you.

Salary Target - 80,000 - 90,000 CAD depending on experience.

About us

INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are passionate about creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and internationally.

Position Summary

We are seeking an experienced Account Supervisor to join our Client Services team at Innocean on a full-time basis, based in Toronto with a hybrid work setup. This role owns day-to-day delivery across our CRM accounts, supervises and develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director, CRM, you will balance hands-on account leadership with team development and cross-functional collaboration across our Strategy, Creative, Media, and Data teams.

Key Responsibilities

Client Leadership & Delivery

Own day-to-day delivery across CRM accounts, including timelines, budgets, and client expectations
Present CRM strategy, performance results, and recommendations directly to clients
Manage scope, change requests, and budget tracking in partnership with finance and account leadership
Escalate risks and client issues early to the Account Director

Team Leadership

Supervise, coach, and review the work of Account Executives and junior team members
Set workflow, trafficking, and QA standards for CRM programs
Support professional development and performance growth across the team

CRM Strategy & Growth

Partner with Strategy, Creative, Media, and Data teams to build integrated lifecycle and CRM plans
Identify growth opportunities within existing accounts and contribute to account expansion
Stay current on CRM, marketing automation, and data privacy developments, and bring those insights into client work

New Business Development

Support new business pitches, RFPs, and proposals, including CRM capability and approach

Skills and Behaviour

Strong knowledge of CRM strategy, lifecycle marketing, email, loyalty, and customer data
Working knowledge of marketing automation and CRM platforms (e.g., Salesforce, Marketo, Adobe Campaign, or similar)
Familiarity with privacy regulations, including CASL and PIPEDA, and responsible data practices
Proven ability to manage multiple accounts and priorities simultaneously
Strong client-facing communication and presentation skills
Experience coaching and developing junior account staff

Education and Experience

3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
University or college degree in marketing, communications, business, or a related field

What You'll Love About Working at INNOCEAN Canada

People-first and Inclusive of all - we're proud to be recognized by 'Great Places to Work' FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women
Flexible hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers
Generous time off plus an end of year winter break; our people also get extra days off when they reach key work milestones!
Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days
Learning and development fund, and coaching and mentorship in your day-to-day to fuel your growth

Additional Information

This is an active, approved role.

Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by humans.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

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More about this job

Responsibilities

Lead day-to-day delivery for CRM accounts, manage client relationships, timelines, budgets, scope, and performance presentations, and escalate risks as needed. Supervise and develop account team members, collaborate across strategy, creative, media, and data teams, identify account growth opportunities, and support new business pitches and proposals.

Requirements

Requires 3–5 years of agency client-servicing experience, including experience as an Account Executive or Senior Account Executive, and a university or college degree in marketing, communications, business, or a related field. Candidates should have strong CRM and lifecycle marketing knowledge, familiarity with marketing automation platforms and privacy regulations, and proven client communication, account management, and team coaching abilities.

Skills

CRM Strategy
Lifecycle Marketing
Email Marketing
Loyalty Marketing
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Account Management
Team Leadership
Coaching and Mentoring
Budget and Scope Management

Benefits

Flexible Hybrid Work
Generous Time Off
End-of-Year Winter Break
Additional Milestone Days Off
Wellness Spending Account
RRSP
Confidential Individual Counselling
Paid Personal Days
Learning and Development Fund
Coaching and Mentorship

Visa sponsorship

Not detected in the job text

Keywords

CRM
Lifecycle Marketing
Email Marketing
Loyalty
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Data Privacy
Client Services
Account Management
Integrated Marketing
Strategy
Creative
Media
Data
Budget Tracking
Scope Management
Quality Assurance
Workflow Management
New Business Development
RFPs
Proposals
Performance Reporting

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