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Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
As an Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
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Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Build and manage trusted relationships with senior clients and stakeholders, while working effectively across multidisciplinary teams.
Added 14 mins ago
CT
Senior IT Infrastructure Administrator, DevOps
Confluence Technologies
Montreal, QC
- Full-time
At Confluence, we're building the future of investment data through innovation, collaboration and continuous improvement. As AI reshapes the financial services industry, we're embracing new…
Added 14 mins ago
CT
Senior IT Infrastructure Administrator, DevOps
Confluence Technologies
Toronto, ON
- Full-time
At Confluence, we're building the future of investment data through innovation, collaboration and continuous improvement. As AI reshapes the financial services industry, we're embracing new…
Added 14 mins ago
MH
Senior Accountant- Edmonton, AB
Mint Health + Drugs
Edmonton, AB
- Full-time
We are seeking a highly organized and detail-oriented Senior Accountant to support our finance team in a fast-paced environment. The successful candidate will have experience with financial…
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Full Stack Engineer
RBC
Vancouver, BC
- Full-time
As Senior Full Stack Engineer in AI Engineering within US Functions Technology (Finance, Risk, Law & Audit), you will be a hands-on contributor helping modernize how US corporate functions…
Added 14 mins ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…AMD’s most advanced CPU and GPU platforms inside large-scale data center environments. As a Systems Design Engineer, you will be a hands-on technical owner for platform deployment and…
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Marketing Manager - Calgary, AB
Optiom
Calgary, AB
- Full-time
You are a senior B2B marketer who knows how to build a programme, not just run one. You have spent years marketing through channel partners - dealers, brokers, lenders, or comparable…
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MS
Senior Analyst, Real Estate Investments
Make Space
New Westminster, BC
- Full-time
The Senior Analyst, Real Estate Investments sits in our Business Intelligence team and owns the models that drive our biggest decisions: which funds we launch, which facilities we buy,…
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MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…
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Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
NIQ is seeking a Canada-based Senior Research Director, Customer Success - Automotive to lead our relationship with a major automotive manufacturer across the U.S. and Canadian markets.…
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Program Manager, Brand Experience
Klick
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff,…
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Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
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Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
Conduct regular business reviews, translating data into actionable insights and strategic recommendations for clients and internal stakeholders.
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Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
…30% of the position’s annual duties. The incumbent is also a senior, hands-on Salesforce developer and technical advisor who develops, configures, administers, and supports Salesforce…
Added 29 mins ago
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Director of Finance
SearchLabs
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $160,000 CAD / year
- Full-time
Lead the company's overall finance and accounting function and provide financial guidance to senior leadership.
Added 29 mins ago
BR
Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
…This is a terrific opportunity to take full ownership of a senior role while working directly with the Managing Partner to help shape the future of the…
Added 29 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
Added 44 mins ago
Senior Manager, Business Management, GBM Finance
Scotiabank
Toronto, ON
Acts as a strategic extension of the CFO GBM, the Senior Manager, Business helps shape and deliver the enterprise risk narrative through clear executive decision support and communications.…
Added 44 mins ago
HD
Director of Talent Acquisition
Hadley Designs
Remote, Canada
- Full-time
- Remote
…for every open role, from Amazon and ecommerce operators to senior leaders. You will design and run the recruiting engine that consistently delivers a strong top of funnel, put every…
Added 44 mins ago
BH
Senior Full-Stack Developer
Blair Health
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Senior Full-Stack Developer to build the products our patients, clinicians and employer clients use every day. You will own features end to end, from patient intake and…
Added 44 mins ago
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Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Investment accounting – including trade entry, securities and holdings data maintenance.
Added 44 mins ago
Early Career Software Developer - Landmark
Halliburton
Calgary, AB
…candidates may be eligible for roles ranging from Associate Software Developer to Software Developer or Senior Software…
Added 44 mins ago
Senior Manager, Strategic Finance & Deal support
Bell
Toronto, ON
As Senior Manager, Strategic Finance & Deal support, you will serve as a trusted strategic and commercial advisor to the executive leadership team, helping shape the organization's most…
Added 44 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
As a Senior Manager, Strategic & Negotiations, you will act as a strategic advisor to AI Fabric's leadership team, helping drive the company's most important commercial, operational, and…

INNOCEAN Canada

Account Supervisor CRM

Toronto, ON, Canada

Salary Target - 80,000 - 90,000 CAD depending on experience. · Full-time

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Job details

Pay: Salary Target - 80,000 - 90,000 CAD depending on experience.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for an experienced account leader who thrives on building strong client relationships, leading people, and keeping complex CRM programs running well. If you’re a confident, client-facing strategist who enjoys mentoring a team and turning client goals into measurable results, we’d love to hear from you.

Salary Target - 80,000 - 90,000 CAD depending on experience.

About us

INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are passionate about creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and internationally.

Position Summary

We are seeking an experienced Account Supervisor to join our Client Services team at Innocean on a full-time basis, based in Toronto with a hybrid work setup. This role owns day-to-day delivery across our CRM accounts, supervises and develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director, CRM, you will balance hands-on account leadership with team development and cross-functional collaboration across our Strategy, Creative, Media, and Data teams.

Key Responsibilities

Client Leadership & Delivery

Own day-to-day delivery across CRM accounts, including timelines, budgets, and client expectations
Present CRM strategy, performance results, and recommendations directly to clients
Manage scope, change requests, and budget tracking in partnership with finance and account leadership
Escalate risks and client issues early to the Account Director

Team Leadership

Supervise, coach, and review the work of Account Executives and junior team members
Set workflow, trafficking, and QA standards for CRM programs
Support professional development and performance growth across the team

CRM Strategy & Growth

Partner with Strategy, Creative, Media, and Data teams to build integrated lifecycle and CRM plans
Identify growth opportunities within existing accounts and contribute to account expansion
Stay current on CRM, marketing automation, and data privacy developments, and bring those insights into client work

New Business Development

Support new business pitches, RFPs, and proposals, including CRM capability and approach

Skills and Behaviour

Strong knowledge of CRM strategy, lifecycle marketing, email, loyalty, and customer data
Working knowledge of marketing automation and CRM platforms (e.g., Salesforce, Marketo, Adobe Campaign, or similar)
Familiarity with privacy regulations, including CASL and PIPEDA, and responsible data practices
Proven ability to manage multiple accounts and priorities simultaneously
Strong client-facing communication and presentation skills
Experience coaching and developing junior account staff

Education and Experience

3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
University or college degree in marketing, communications, business, or a related field

What You'll Love About Working at INNOCEAN Canada

People-first and Inclusive of all - we're proud to be recognized by 'Great Places to Work' FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women
Flexible hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers
Generous time off plus an end of year winter break; our people also get extra days off when they reach key work milestones!
Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days
Learning and development fund, and coaching and mentorship in your day-to-day to fuel your growth

Additional Information

This is an active, approved role.

Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by humans.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

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More about this job

Responsibilities

Lead day-to-day delivery for CRM accounts, manage client relationships, timelines, budgets, scope, and performance presentations, and escalate risks as needed. Supervise and develop account team members, collaborate across strategy, creative, media, and data teams, identify account growth opportunities, and support new business pitches and proposals.

Requirements

Requires 3–5 years of agency client-servicing experience, including experience as an Account Executive or Senior Account Executive, and a university or college degree in marketing, communications, business, or a related field. Candidates should have strong CRM and lifecycle marketing knowledge, familiarity with marketing automation platforms and privacy regulations, and proven client communication, account management, and team coaching abilities.

Skills

CRM Strategy
Lifecycle Marketing
Email Marketing
Loyalty Marketing
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Account Management
Team Leadership
Coaching and Mentoring
Budget and Scope Management

Benefits

Flexible Hybrid Work
Generous Time Off
End-of-Year Winter Break
Additional Milestone Days Off
Wellness Spending Account
RRSP
Confidential Individual Counselling
Paid Personal Days
Learning and Development Fund
Coaching and Mentorship

Visa sponsorship

Not detected in the job text

Keywords

CRM
Lifecycle Marketing
Email Marketing
Loyalty
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Data Privacy
Client Services
Account Management
Integrated Marketing
Strategy
Creative
Media
Data
Budget Tracking
Scope Management
Quality Assurance
Workflow Management
New Business Development
RFPs
Proposals
Performance Reporting

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