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Added 9 mins ago
M
Terminal Manager
Mohegan
Winnipeg, MB
- Full-time
exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
Added 9 mins ago
SD
Superviseur(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps plein jour
Shoppers Drug Mart
Saint-Jérôme, QC
- Full-time
Gérer les tâches du service à la clientèle, y compris la caisse et le marchandisage.
Added 9 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 9 mins ago
SD
Gérant(e) adjoint(e) de l’avant du magasin, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Saint-Jérôme, QC
- Part-time
· Offrir un leadership et un encadrement efficace ainsi qu’assurer le perfectionnement de tous les membres du personnel.
Added 9 mins ago
SC
District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Toronto, ON
- Full-time
…role expands dealer coverage while maintaining a high level of service and business…
Added 9 mins ago
TO
Nieuport Aviation Shuttle Operations Supervisor - Toronto
Transdev Ontario Manitoba
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
…Supervisor will support the day-to-day operational needs of the service while providing leadership, direction, and support to employees within the…
Added 9 mins ago
PC
Speech Language Pathologist
Pinecrest-Queensway Community Health Centre
Pembroke, ON
- Part-time
Pinecrest-Queensway Community Health Centre (PQCHC) is an innovative, community-based, multi-service organization that has been serving Ottawa communities for nearly 50 years. As the…
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AM
AMDSB - UNIFOR Lead Hand - FEMSS
Avon Maitland District School Board
Wingham, ON
- Full-time
…highlights 3 main areas of focus that enable our students and staff to say: We are prepared. We are well. We are…
Added 9 mins ago
SC
District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…role expands dealer coverage while maintaining a high level of service and business…
Added 9 mins ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build…
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Fitness Programming Coordinator (Contract)
Granite Club
Toronto, ON · North York, ON
Assisting all Fitness Staff with daily tasks and gym coverage when needed
Added 9 mins ago
Pharmacy - Manager, Pharmacy
CareRx
Oakville, ON
Provides leadership to the prescription fulfillment, packaging, and verification department by:
Added 9 mins ago
Assistant Production Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON · Etobicoke, ON
The Assistant Production Manager ensures a high level of service to customers of Canadian Linen & Uniform Service by processing orders while maintaining overall profitability through…
Added 9 mins ago
Talent Acquisition Specialist / Recruiter
Salit Steel
Grimsby, ON · Toronto, ON
…Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as…
Added 9 mins ago
Corporate Store Supervisor II
Bulk Barn
Hamilton, ON
…the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team collaboration. The Corporate Store Supervisor II is responsible to assist in…
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Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology…
Added 9 mins ago
Assistant Store Manager
Goodness Me! Natural Food Market
Hamilton, ON
Proven leadership qualities and experience developing and leading team members.
Added 9 mins ago
LC
Assistant Store Manager Fresh
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 9 mins ago
FH
Consultant, Planning
Fraser Health
Surrey, BC
- Temporary
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 9 mins ago
Administrative Coordinator, Administration Network
University of Saskatchewan
Saskatoon, SK
…and interpersonal skills are essential, and superb customer service and the ability to collaborate are key traits required for this role. The Administrative Coordinator must be adaptable,…
Added 10 mins ago
SC
District Manager, Montreal and St. Lawrence Valley (bilingual)
SiriusXM Canada
Montreal, QC
- Full-time
…dealership management and New Vehicle Sales, Pre-Owned, and Service teams, turning those relationships into measurable sales results. A key priority is driving dealer adoption and factory…
Added 10 mins ago
VC
Program Assistant, Mental Health & Substance Use
Vancouver Coastal Health
Vancouver, BC
- Full-time
…answering phones, determining urgency of calls and referring to staff. Greets clients, provides resource information and responds to various inquires. Complies, prepares and maintains…
Added 10 mins ago
LS
SD35- Principal Pool
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…Canada/US border to the south, the District employs more than 4,800 staff and serves approximately 27,300 students in 46 school sites, providing French Immersion, Fundamental, and Alternate…
Added 10 mins ago
LS
SD35- Vice Principal Pool
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
…Canada/US border to the south, the District employs more than 4,800 staff and serves approximately 27,300 students in 46 school sites, providing French Immersion, Fundamental, and Alternate…
Added 10 mins ago
VC
Licensed Practical Nurse (LPN) - Transition Services
Vancouver Coastal Health
Vancouver, BC
- Full-time
…liaison between the acute care facility and community care service to facilitate discharge planning from the acute care facility to the appropriate service in the community. Enhances…

INNOCEAN Canada

Account Supervisor CRM

Toronto, ON, Canada

Salary Target - 80,000 - 90,000 CAD depending on experience. · Full-time

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Job details

Pay: Salary Target - 80,000 - 90,000 CAD depending on experience.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for an experienced account leader who thrives on building strong client relationships, leading people, and keeping complex CRM programs running well. If you’re a confident, client-facing strategist who enjoys mentoring a team and turning client goals into measurable results, we’d love to hear from you.

Salary Target - 80,000 - 90,000 CAD depending on experience.

About us

INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are passionate about creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and internationally.

Position Summary

We are seeking an experienced Account Supervisor to join our Client Services team at Innocean on a full-time basis, based in Toronto with a hybrid work setup. This role owns day-to-day delivery across our CRM accounts, supervises and develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director, CRM, you will balance hands-on account leadership with team development and cross-functional collaboration across our Strategy, Creative, Media, and Data teams.

Key Responsibilities

Client Leadership & Delivery

Own day-to-day delivery across CRM accounts, including timelines, budgets, and client expectations
Present CRM strategy, performance results, and recommendations directly to clients
Manage scope, change requests, and budget tracking in partnership with finance and account leadership
Escalate risks and client issues early to the Account Director

Team Leadership

Supervise, coach, and review the work of Account Executives and junior team members
Set workflow, trafficking, and QA standards for CRM programs
Support professional development and performance growth across the team

CRM Strategy & Growth

Partner with Strategy, Creative, Media, and Data teams to build integrated lifecycle and CRM plans
Identify growth opportunities within existing accounts and contribute to account expansion
Stay current on CRM, marketing automation, and data privacy developments, and bring those insights into client work

New Business Development

Support new business pitches, RFPs, and proposals, including CRM capability and approach

Skills and Behaviour

Strong knowledge of CRM strategy, lifecycle marketing, email, loyalty, and customer data
Working knowledge of marketing automation and CRM platforms (e.g., Salesforce, Marketo, Adobe Campaign, or similar)
Familiarity with privacy regulations, including CASL and PIPEDA, and responsible data practices
Proven ability to manage multiple accounts and priorities simultaneously
Strong client-facing communication and presentation skills
Experience coaching and developing junior account staff

Education and Experience

3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
University or college degree in marketing, communications, business, or a related field

What You'll Love About Working at INNOCEAN Canada

People-first and Inclusive of all - we're proud to be recognized by 'Great Places to Work' FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women
Flexible hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers
Generous time off plus an end of year winter break; our people also get extra days off when they reach key work milestones!
Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days
Learning and development fund, and coaching and mentorship in your day-to-day to fuel your growth

Additional Information

This is an active, approved role.

Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by humans.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

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More about this job

Responsibilities

Lead day-to-day delivery for CRM accounts, manage client relationships, timelines, budgets, scope, and performance presentations, and escalate risks as needed. Supervise and develop account team members, collaborate across strategy, creative, media, and data teams, identify account growth opportunities, and support new business pitches and proposals.

Requirements

Requires 3–5 years of agency client-servicing experience, including experience as an Account Executive or Senior Account Executive, and a university or college degree in marketing, communications, business, or a related field. Candidates should have strong CRM and lifecycle marketing knowledge, familiarity with marketing automation platforms and privacy regulations, and proven client communication, account management, and team coaching abilities.

Skills

CRM Strategy
Lifecycle Marketing
Email Marketing
Loyalty Marketing
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Account Management
Team Leadership
Coaching and Mentoring
Budget and Scope Management

Benefits

Flexible Hybrid Work
Generous Time Off
End-of-Year Winter Break
Additional Milestone Days Off
Wellness Spending Account
RRSP
Confidential Individual Counselling
Paid Personal Days
Learning and Development Fund
Coaching and Mentorship

Visa sponsorship

Not detected in the job text

Keywords

CRM
Lifecycle Marketing
Email Marketing
Loyalty
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Data Privacy
Client Services
Account Management
Integrated Marketing
Strategy
Creative
Media
Data
Budget Tracking
Scope Management
Quality Assurance
Workflow Management
New Business Development
RFPs
Proposals
Performance Reporting

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