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INNOCEAN Canada

Account Supervisor CRM

Toronto, ON, Canada

Salary Target - 80,000 - 90,000 CAD depending on experience. · Full-time

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Job details

Pay: Salary Target - 80,000 - 90,000 CAD depending on experience.
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
Posting language: English
Posted: Nov 6, 2026

Original job description

We’re looking for an experienced account leader who thrives on building strong client relationships, leading people, and keeping complex CRM programs running well. If you’re a confident, client-facing strategist who enjoys mentoring a team and turning client goals into measurable results, we’d love to hear from you.

Salary Target - 80,000 - 90,000 CAD depending on experience.

About us

INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are passionate about creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and internationally.

Position Summary

We are seeking an experienced Account Supervisor to join our Client Services team at Innocean on a full-time basis, based in Toronto with a hybrid work setup. This role owns day-to-day delivery across our CRM accounts, supervises and develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director, CRM, you will balance hands-on account leadership with team development and cross-functional collaboration across our Strategy, Creative, Media, and Data teams.

Key Responsibilities

Client Leadership & Delivery

Own day-to-day delivery across CRM accounts, including timelines, budgets, and client expectations
Present CRM strategy, performance results, and recommendations directly to clients
Manage scope, change requests, and budget tracking in partnership with finance and account leadership
Escalate risks and client issues early to the Account Director

Team Leadership

Supervise, coach, and review the work of Account Executives and junior team members
Set workflow, trafficking, and QA standards for CRM programs
Support professional development and performance growth across the team

CRM Strategy & Growth

Partner with Strategy, Creative, Media, and Data teams to build integrated lifecycle and CRM plans
Identify growth opportunities within existing accounts and contribute to account expansion
Stay current on CRM, marketing automation, and data privacy developments, and bring those insights into client work

New Business Development

Support new business pitches, RFPs, and proposals, including CRM capability and approach

Skills and Behaviour

Strong knowledge of CRM strategy, lifecycle marketing, email, loyalty, and customer data
Working knowledge of marketing automation and CRM platforms (e.g., Salesforce, Marketo, Adobe Campaign, or similar)
Familiarity with privacy regulations, including CASL and PIPEDA, and responsible data practices
Proven ability to manage multiple accounts and priorities simultaneously
Strong client-facing communication and presentation skills
Experience coaching and developing junior account staff

Education and Experience

3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
University or college degree in marketing, communications, business, or a related field

What You'll Love About Working at INNOCEAN Canada

People-first and Inclusive of all - we're proud to be recognized by 'Great Places to Work' FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women
Flexible hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers
Generous time off plus an end of year winter break; our people also get extra days off when they reach key work milestones!
Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days
Learning and development fund, and coaching and mentorship in your day-to-day to fuel your growth

Additional Information

This is an active, approved role.

Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by humans.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

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More about this job

Responsibilities

Lead day-to-day delivery for CRM accounts, manage client relationships, timelines, budgets, scope, and performance presentations, and escalate risks as needed. Supervise and develop account team members, collaborate across strategy, creative, media, and data teams, identify account growth opportunities, and support new business pitches and proposals.

Requirements

Requires 3–5 years of agency client-servicing experience, including experience as an Account Executive or Senior Account Executive, and a university or college degree in marketing, communications, business, or a related field. Candidates should have strong CRM and lifecycle marketing knowledge, familiarity with marketing automation platforms and privacy regulations, and proven client communication, account management, and team coaching abilities.

Skills

CRM Strategy
Lifecycle Marketing
Email Marketing
Loyalty Marketing
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Account Management
Team Leadership
Coaching and Mentoring
Budget and Scope Management

Benefits

Flexible Hybrid Work
Generous Time Off
End-of-Year Winter Break
Additional Milestone Days Off
Wellness Spending Account
RRSP
Confidential Individual Counselling
Paid Personal Days
Learning and Development Fund
Coaching and Mentorship

Visa sponsorship

Not detected in the job text

Keywords

CRM
Lifecycle Marketing
Email Marketing
Loyalty
Customer Data
Marketing Automation
Salesforce
Marketo
Adobe Campaign
CASL
PIPEDA
Data Privacy
Client Services
Account Management
Integrated Marketing
Strategy
Creative
Media
Data
Budget Tracking
Scope Management
Quality Assurance
Workflow Management
New Business Development
RFPs
Proposals
Performance Reporting

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