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Added 26 mins ago
S
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 26 mins ago
TS
Regional Manager
TalentSphere Staffing Solutions
Saskatoon, SK
- Full-time
Regional Manager – Residential Property Management
Added 26 mins ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager of Reporting and Dashboards, the Reporting Architect is responsible for governing the technical architecture and solution design to ensure alignment with enterprise…
Added 26 mins ago
AP
Route Manager
Abell Pest Control
Prince Rupert, BC
- Full-time
Role Description The Route Manager is a full-time, on-site role based in Prince Rupert, BC, responsible for managing and servicing an assigned route of residential and commercial clients.…
Added 26 mins ago
TS
Senior Electrical Design Engineer
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Our client is looking for an experienced Senior Electrical Manager / Team Lead to establish and grow their Electrical Engineering department. This is a unique leadership opportunity for an…
Added 26 mins ago
WB
Assistant Manager: Ski Patrol - Hourly
Whistler Blackcomb
Whistler, BC
- Temporary
…discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the…
Added 26 mins ago
TS
General Manager – HVAC Distribution
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
TalentSphere Staffing Solutions is representing a well-established HVAC equipment distributor in the recruitment of a General Manager for its Kelowna branch operation and the Okanagan region
Added 26 mins ago
TS
Mechanical Designer/Engineer - Project Manager
TalentSphere Staffing Solutions
Kelowna, BC
- Full-time
Building Design – HVAC, Plumbing, and Mechanical Systems
Added 26 mins ago
TS
Development Manager
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
The Development Manager is responsible for all aspects of assigned, low-rise and mid-rise and redevelopment or infill residential development projects, including visioning, planning…
Added 26 mins ago
TS
Lumber & Building Materials (LBM) Counter Salesperson
TalentSphere Staffing Solutions
Hampton, NB
- Full-time
Our client is a well-established Lumber & Building Materials operation serving professional contractors, builders, and retail customers. They are seeking a customer-focused Counter…
Added 26 mins ago
TS
Architect or Project Lead
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Other titles: Licensed Architect, Intern Architect, Architect, OAA Project Manager, Project Lead, Design Architect, Designer, Job Captain, Senior Technologist
Added 26 mins ago
TS
Site Superintendent (Interior ICI)
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
Enforce safety protocols and ensure compliance with Ontario Building Code and company standards
Added 26 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Provide cost-effective solutions to construction issues and coordinate with the Project Manager.
Added 26 mins ago
TS
Project Manager
TalentSphere Staffing Solutions
Oakville, ON
- Full-time
We are seeking an experienced Project Manager to lead the successful delivery of multiple construction projects from pre-construction through turnkey completion. This role is ideal for a…
Added 26 mins ago
TS
Estimator
TalentSphere Staffing Solutions
Toronto, ON · North York, ON
- Full-time
We are working with a general contractor and construction manager in North York to find an intermediate level Estimator to join their team. You will be working with the estimating team to…
Added 26 mins ago
TS
Regional Sales Manager – HVAC
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Regional Sales Manager – HVAC (British Columbia Region)
Added 26 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Winnipeg, MB
- Full-time
Provide cost-effective solutions to construction issues and coordinate with the Project Manager.
Added 26 mins ago
TS
Architectural Project Manager
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
Senior Architectural Project Manager – Public Projects
Added 26 mins ago
TS
Regional Manager
TalentSphere Staffing Solutions
Winnipeg, MB
- Full-time
We are seeking an experienced Regional Manager to lead business growth, operational performance, and client relationships within a growing commercial construction environment.
Added 26 mins ago
TS
Project Manager
TalentSphere Staffing Solutions
Winnipeg, MB
- Full-time
Project Manager Essential Duties & Responsibilities
Added 26 mins ago
HC
Electrical Engineer
H.S.P. Consultants Inc.
Long Sault, ON
- Full-time
…Engineer. to assume the role of Electrical Engineering Department Manager, this is a career position for a well-organized professional who will play an important role in delivering projects…
Added 41 mins ago
TS
Senior Business Development Manager
TalentSphere Staffing Solutions
Vancouver, BC
- $120,000 to $160,000 CAD / year
- Full-time
Our client is an innovative and growing life sciences and technology company specializing in environmental monitoring solutions for the pharmaceutical industry. As they continue to expand…
Added 41 mins ago
TS
Senior Project Manager
TalentSphere Staffing Solutions
Richmond, BC
- Full-time
Grow your Construction career as a Senior Project Manager with an established General Contractor in the Commercial Construction, Design/Build arena! With a focus on Commercial, Light…
Added 1 hour ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Port Hawkesbury, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 1 hour ago
MI
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
- Full-time
Reporting to the Commercial Leadership Team, the Commercial Business Development Manager is responsible for developing new commercial business opportunities, building strategic…

InnovMetric Software Inc.

Customer Success Manager - Quebec

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 27, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!

By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.

In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.

Responsibilities

Support the onboarding of strategic accounts and help define customer success objectives
Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
Identify at-risk accounts and coordinate actions to address potential issues before renewals
Highlight the value and return on investment delivered by our solutions
Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans

Qualifications

Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
Demonstrate strong communication skills and the ability to build trusted customer relationships
Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
Have technical curiosity and the ability to explain the value of software solutions to different audiences
Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset

InnovMetric offers excellent working conditions:

Flexible work schedule, allowing for a good balance between personal and professional life
Possibility of teleworking
Competitive salary and bonus system
Group insurance and telemedicine service
Employee and Family Assistance Program (EFAP)
Free tea, coffee, and parking
Sports and social activities as well as IMBand music group (check it out on Youtube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will drive customer adoption, monitor health indicators, and identify opportunities for growth and renewals. They will act as the voice of the customer, collaborating with internal teams to ensure successful outcomes and long-term satisfaction.

Requirements

Candidates must hold a relevant university degree and possess significant experience in customer success, account management, or a related client-facing role. Strong analytical skills, technical curiosity, and the ability to build trusted relationships are essential for this position.

Skills

Customer success
Strategic account management
Project management
Software adoption
Data analysis
Customer health monitoring
Relationship building
Communication skills
Business outcomes
Risk identification
Technical curiosity
Power BI
SaaS
Renewals
Multi-stakeholder management

Benefits

Flexible work schedule
Teleworking
Competitive salary
Bonus system
Group insurance
Telemedicine service
Employee and Family Assistance Program
Free tea and coffee
Free parking
Sports and social activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Account Management
3D Metrology
PolyWorks
Data Analysis
Power BI
Onboarding
Renewals
Customer Health
Adoption Metrics
Business Reviews
Strategic Accounts
Software Solutions
Digital Transformation
Manufacturing
Client-facing
Project Management
Risk Management
Cross-functional Collaboration

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