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Added 13 mins ago
MN
General Accountant
Modern Niagara
ON · Nepean, ON
- Full-time
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
Added 13 mins ago
MS
Senior Mission Design Authority
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Cooperate with and communicate extensively with the other program’s Systems Manager as applicable
Added 13 mins ago
E
Senior DevOps Specialist (Azure Cloud)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Benefits available day 1: Medical, Dental, Retirement Plan, Telemedicine Program, Employee Assistance Program, etc.
Added 29 mins ago
MD
Senior Manager of Policy and Regulation-State Prog Admin Supv Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Three years of professional experience in policy development, regulatory affairs, legislative analysis, or administration of a government or similar regulatory program, including…
Added 29 mins ago
MD
Supervisor, Family Health Benefit Policy and Programs - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position manages staff whose work spans grants and contracts, policy development, program design, and community/member engagement as it relates to family health programming, and…
Added 29 mins ago
CO
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
- Full-time
The Manager supports the success of the transitional care program, while also ensuring continuity and excellence across broader clinical services. The Manager develops and retains a…
Added 29 mins ago
M(
Housekeeping Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Reporting to the Assistant Manager, Housekeeping, you will be jointly responsible for all venues' overall cleanliness, detail, servicing, resources, care, and maintenance. This position's…
Added 29 mins ago
L
EHS Specialist (Burnaby, BC – Hybrid)
LifeLabs
Burnaby, BC
- $68,126 to $86,861 CAD / year
…ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to…
Added 29 mins ago
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
The Manager supports the success of the transitional care program, while also ensuring continuity and excellence across broader clinical services. The Manager develops and retains a…
Added 43 mins ago
M
Business Analyst III
Moneris
Toronto, ON
- Full-time
Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
Added 43 mins ago
EP
Controller
Export Packers
Brampton, ON
- Full-time
Prior experience with a Big Four accounting firm at the Manager level or higher, or equivalent public accounting experience.
Added 43 mins ago
Program Manager
Long View Systems
Calgary, AB
Are you a strategic Program Manager with a proven track record of leading complex ERP, Dynamics 365, and enterprise technology transformations? Do you thrive in fast-paced environments…
Added 58 mins ago
C
Project Manager - Survey / GIS - Anywhere in Canada
Cansel
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
We are seeking a Project Manager (10+ years of experience) with a strong foundation in both GIS and surveying to support the delivery of complex geospatial and infrastructure projects…
Added 58 mins ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
Education Reimbursement Program to invest in your education and career growth.
Added 58 mins ago
Q
Business Development Manager/Field Sales - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Added 58 mins ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 58 mins ago
GT
Franchisee In Training (Canada)
Giant Tiger
Ottawa, ON
- Full-time
University or College certification in Business Administration, Retail Management, Operations Manager, a related field or equivalent years of retail experience
Added 1 hour ago
MP
Human Resources/Office Administrator (Spanish speaking)
Mastronardi Produce
Delta, BC
- Full-time
Ensures complete and organized employee files for all workers
Added 1 hour ago
OR
Business Analytics Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking a Business Insights & Analytics Manager. This role lead’s the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The…
Added 1 hour ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
We have an excellent opportunity for an experienced Community Association Manager for our New Project Development team. This is an amazing opportunity for continuous growth and development.…
Added 1 hour ago
L
7818 - Assistant Store Manager FT
Lids
Vaughan, ON
- $20 to $21.5 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 1 hour ago
Manager Facilities Analysis & Technical Services
CAMH
Toronto, ON
The Redevelopment and Facilities Program is currently seeking a Manager, Facilities Analysis and Technical Services, reporting to the Director, Facilities Planning, Capital Development,…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible…

InnovMetric Software Inc.

Customer Success Manager - Quebec

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 27, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!

By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.

In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.

Responsibilities

Support the onboarding of strategic accounts and help define customer success objectives
Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
Identify at-risk accounts and coordinate actions to address potential issues before renewals
Highlight the value and return on investment delivered by our solutions
Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans

Qualifications

Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
Demonstrate strong communication skills and the ability to build trusted customer relationships
Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
Have technical curiosity and the ability to explain the value of software solutions to different audiences
Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset

InnovMetric offers excellent working conditions:

Flexible work schedule, allowing for a good balance between personal and professional life
Possibility of teleworking
Competitive salary and bonus system
Group insurance and telemedicine service
Employee and Family Assistance Program (EFAP)
Free tea, coffee, and parking
Sports and social activities as well as IMBand music group (check it out on Youtube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will drive customer adoption, monitor health indicators, and identify opportunities for growth and renewals. They will act as the voice of the customer, collaborating with internal teams to ensure successful outcomes and long-term satisfaction.

Requirements

Candidates must hold a relevant university degree and possess significant experience in customer success, account management, or a related client-facing role. Strong analytical skills, technical curiosity, and the ability to build trusted relationships are essential for this position.

Skills

Customer success
Strategic account management
Project management
Software adoption
Data analysis
Customer health monitoring
Relationship building
Communication skills
Business outcomes
Risk identification
Technical curiosity
Power BI
SaaS
Renewals
Multi-stakeholder management

Benefits

Flexible work schedule
Teleworking
Competitive salary
Bonus system
Group insurance
Telemedicine service
Employee and Family Assistance Program
Free tea and coffee
Free parking
Sports and social activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Account Management
3D Metrology
PolyWorks
Data Analysis
Power BI
Onboarding
Renewals
Customer Health
Adoption Metrics
Business Reviews
Strategic Accounts
Software Solutions
Digital Transformation
Manufacturing
Client-facing
Project Management
Risk Management
Cross-functional Collaboration

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