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Added 12 mins ago
EV
Coordinator, Environment
Elk Valley Resources
Elkford, BC
- $96,000 to $113,000 CAD / year
- Full-time
…analysis, and reporting of environmental compliance data to support regulatory obligations and permit requirements. The successful candidate will oversee environmental data systems,…
Added 12 mins ago
C
Director, Surveying & Geomatics
Confidentiel
ON · Ontario, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…seeking a senior surveying professional to provide leadership, technical oversight and professional authorization for Southwestern…
Added 12 mins ago
WI
Project Geologist/Geochemist
Workforce Inc.
Matheson, ON
- $50 to $65 CAD / hour
- Full-time
Willingness to support other geologists and field staff as needed.
Added 12 mins ago
AI
Domain Architect / SME – Fraud Management
Aptino, Inc.
ON · Ontario, Canada
- Contract
…(SME) in Fraud Management to provide strategic, business, and technical leadership. The ideal candidate will have strong domain expertise, enterprise architecture experience, and the…
Added 12 mins ago
C(
Application Support Analyst
Codan (Canada) Inc
Toronto, ON
- Contract
Application Support Analyst (12-Month Contract)
Added 12 mins ago
EI
Intermediate/Senior Fisheries & Aquatic Biologist (P.Biol.)
Egis in Canada
Calgary, AB
- $90,000 to $120,000 CAD / year
- Full-time
This is a hands-on technical role suited to an experienced fisheries or aquatic biologist who enjoys balancing fieldwork with technical assessment and reporting, regulatory support, project…
Added 12 mins ago
P
Foreign Exchange Dealer
PulseFX
Toronto, ON
- Full-time
…a client facing role requiring strong commercial judgment, technical FX expertise, and the ability to build trusted long term…
Added 12 mins ago
GM
Engineering Manager - Major Mining Projects
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Plan technical staffing requirements based on project milestones (basic / detailed engineering, construction, commissioning, and operational support to the client).
Added 12 mins ago
V|
Associate EI&C Engineer
Veolia | Water Tech
Oakville, ON
- Full-time
Basic technical knowledge in the field of industrial control systems.
Added 12 mins ago
EI
Intermediate/Senior Terrestrial Biologist (P.Biol.)
Egis in Canada
Calgary, AB
- $90,000 to $120,000 CAD / year
- Full-time
This is a hands-on technical role suited to an experienced terrestrial biologist or ecologist who enjoys balancing fieldwork with technical assessment and reporting, regulatory support,…
Added 12 mins ago
II
Sr. SDET Engineer
ITC Infotech
Vancouver, BC
- $81,194 to $117,853 CAD / year
- Full-time
Support both Manual and Automation test teams
Added 12 mins ago
EI
Intermediate/Senior Hydrogeologist (P.Geo./P.Eng.)
Egis in Canada
Calgary, AB
- $100,000 to $130,000 CAD / year
- Full-time
This is a hands-on technical role for an experienced hydrogeologist who can balance fieldwork with data interpretation, technical assessment and reporting, regulatory support, and…
Added 12 mins ago
BS
Order Management Representative
Blackline Safety
Calgary, AB
- Full-time
Maintain ownership of your orders and follow through on outstanding requirements to support timely completion.
Added 12 mins ago
H
Gestionnaire des ventes stratégiques – Atlantique Canada/Strategic Area Sales Manager, Atlantic Canada
Hitachi
London, ON · Montreal, QC · Quebec, QC · (HE)Remote_QC, Saint-Laurent
- Full-time
Added 12 mins ago
A
Real Time Systems Analyst I
ATCO
Vegreville, AB
- Full-time
The Real Time Systems Analyst I contributes to the team that is responsible for providing customer focused support to the System Operations Center by monitoring and maintaining the process…
Added 12 mins ago
Aircraft Technician Mechanic (ACA)
L3Harris Technologies
Petawawa, ON
…CH-147 type certification. The technician will receive on-site support from the current L3Harris MAS Petawawa Site Lead and will work under the official accreditation of our primary client,…
Added 12 mins ago
CF 18 AME (M)
L3Harris Technologies
Cold Lake, AB
L3Harris MAS plays a critical role in the In Service Support (ISS) of the Canadian CF 18 (Hornet) Fighter Aircraft Program. The Aircraft Maintenance Engineer (AME M) supports aircraft…
Added 12 mins ago
Analyst I, QC Laboratory Services
Emergent Biosolutions
Winnipeg, MB
University degree or technical diploma in microbiology, biology or related field of study
Added 27 mins ago
PI
Project Technologist
Pinchin in Canada
Richmond, BC
- Full-time
In this role, you’ll support a variety of environmental assessment and remediation projects related to property transactions, redevelopment, and regulatory compliance across BC. You’ll work…
Added 27 mins ago
PI
Project Technologist
Pinchin in Canada
Mississauga, ON · Oshawa, ON · Toronto, ON
- Full-time
…compliance. This role works closely with Project Managers and senior technical staff to deliver Phase I and Phase II Environmental Site Assessments (ESAs), Excess Soil planning documents,…
Added 27 mins ago
MS
Senior Mission Design Authority
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
15+ years’ experience of System management or Senior project System engineering in related technical field
Added 27 mins ago
AG
Maintenance Coordinator (Fixed)
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
Conduct field observations and review work execution quality.
Added 27 mins ago
Senior Manager, Critical Infrastructure Operations
Amazon
Airdrie, AB · Vancouver, BC · Victoria, BC · Toronto, ON
…responsible for mission-critical infrastructure. You will inspire technical teams, build a culture focused on safety, operational excellence, and talent development, and ensure data centers…
Added 42 mins ago
TG
Mechanical Engineering Design Technologist (Process Engineering Specialist)
Trench Group
Pickering, ON
- $70,000 to $90,000 CAD / year
- Internship
Coordinate with mechanical equipment suppliers to ensure technical requirements, engineering specifications, and project timelines are met, and prepare cost and material estimates, project…
Added 42 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You…

InnovMetric Software Inc.

Customer Success Manager - Quebec

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 27, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!

By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.

In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.

Responsibilities

Support the onboarding of strategic accounts and help define customer success objectives
Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
Identify at-risk accounts and coordinate actions to address potential issues before renewals
Highlight the value and return on investment delivered by our solutions
Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans

Qualifications

Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
Demonstrate strong communication skills and the ability to build trusted customer relationships
Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
Have technical curiosity and the ability to explain the value of software solutions to different audiences
Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset

InnovMetric offers excellent working conditions:

Flexible work schedule, allowing for a good balance between personal and professional life
Possibility of teleworking
Competitive salary and bonus system
Group insurance and telemedicine service
Employee and Family Assistance Program (EFAP)
Free tea, coffee, and parking
Sports and social activities as well as IMBand music group (check it out on Youtube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will drive customer adoption, monitor health indicators, and identify opportunities for growth and renewals. They will act as the voice of the customer, collaborating with internal teams to ensure successful outcomes and long-term satisfaction.

Requirements

Candidates must hold a relevant university degree and possess significant experience in customer success, account management, or a related client-facing role. Strong analytical skills, technical curiosity, and the ability to build trusted relationships are essential for this position.

Skills

Customer success
Strategic account management
Project management
Software adoption
Data analysis
Customer health monitoring
Relationship building
Communication skills
Business outcomes
Risk identification
Technical curiosity
Power BI
SaaS
Renewals
Multi-stakeholder management

Benefits

Flexible work schedule
Teleworking
Competitive salary
Bonus system
Group insurance
Telemedicine service
Employee and Family Assistance Program
Free tea and coffee
Free parking
Sports and social activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Account Management
3D Metrology
PolyWorks
Data Analysis
Power BI
Onboarding
Renewals
Customer Health
Adoption Metrics
Business Reviews
Strategic Accounts
Software Solutions
Digital Transformation
Manufacturing
Client-facing
Project Management
Risk Management
Cross-functional Collaboration

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