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Added 39 mins ago
FG
BIM Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $85,000 CAD / year
- Full-time
-Upon a detailed review and completion of drawings submit final drawings to the Lead Designer, Project Manager, Project Engineer, and the Drafting Manager for “high level” checking and…
Added 39 mins ago
FG
Quality Control Inspector (2 Year Contract)
Flynn Group of Companies
Halifax, NS
- $50,000 to $60,000 CAD / year
- Contract
-Provide documentation and communicate reports/results to the Department Manager.
Added 39 mins ago
Quality Assurance Technician
State Window Corporation
Vaughan, ON
Reporting directly to the Senior Quality Assurance Manager on all matters. The Quality Assurance Technician is responsible for all Non-Conforming Reports (NCR), rejected material, quality…
Added 39 mins ago
Maintenance - Electrician
North American Stamping Group
Woodstock, ON
Performs preventative and predictive maintenance as directed by the maintenance manager
Added 55 mins ago
FG
BIM Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
-Upon a detailed review and completion of drawings submit final drawings to the Lead Designer, Project Manager, Project Engineer, and the Drafting Manager for “high level” checking and…
Added 1 hour ago
D
Manager, Delivery - Digital & Data
Dormez-vous
Montreal, QC
- Full-time
Sleep Country Canada is looking for a Delivery Manager, Digital & Data to play a critical role in driving the successful end-to-end delivery of digital and data initiatives. This role…
Added 1 hour ago
AM
Medical Writer – Waterloo, Belgium (F/M)
Astek Middle East
Waterloo, ON
- Full-time
The writing of price and reimbursement files for the authorities and working in tandem with a Value and Patient Access Manager.
Added 3 hours ago
IS
Front Desk Receptionist
InVision Staffing Services Inc.
Toronto, ON · Scarborough, ON
- Contract
InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a…
Added 4 hours ago
JH
Operations Manager
JMC HR Consulting
Saint John, NB
- Full-time
JMC is pleased to partner with Don-More Surveys & Engineering Ltd. (DMSE) to recruit an Operations Manager.
Added 4 hours ago
SA
Automation Project Manager
Shockwave Automation
Calgary, AB
- Full-time
We're hiring a Project Manager at our Calgary Branch. You will run our automation, DCS, and OT/IT projects from award to close-out, and be the client's main contact while our integrators,…
Added 4 hours ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
Skills: AWS platform engineering, FinOps, Terraform, AWS security, SQL, Kubernetes, CloudWatch, GitHub Actions, AWS certification, leadership
Added 5 hours ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
Clear path for growth – this role is positioned as a step toward more senior leadership (e.g., Operations Manager / Director)
Added 5 hours ago
MD
Architectural Team Lead - Entitlements
MG2 Design
ON · Ontario, Canada
- Full-time
MG2, an affiliate of Colliers Engineering & Design is currently looking for an Architectural Team Lead - Entitlements to join our Client Programs Market team in Toronto, ON! You will be…
Added 5 hours ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and…
Added 5 hours ago
NT
Lead Electrical Engineer
Novus Technical Services
Calgary, AB
- Full-time
ORGANIZATION: Engineering, reporting to Engineering Manager
Added 6 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 6 hours ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
We are looking to fill an opening for a Senior Product Manager to join Aviso's Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 6 hours ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
Job Title: Global Category Manager, IT & Finance
Added 6 hours ago
AS
Software Developer
AgileGrid Solutions
Canada
- Full-time
At BMO, employees are valued, respected, and heard. We support professional growth with training, coaching, manager guidance, and opportunities to build connections and broaden skills. Team…
Added 6 hours ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
Data and AI Technology (DAT) Engineering enables BMO’s digital-first strategy and supports its risk, regulatory, and compliance needs. The team develops data and AI products that deliver…
Added 6 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
…services. You will help set technical direction, strengthen engineering practices, and deliver secure, scalable, high-performing applications aligned with business…
Added 6 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Added 8 hours ago
P
Ingénieur(e) senior en gestion de projets et optimisation des ressources
PepsiCo
Levis, QC
- Full-time
Reporting directly to the Senior Project Manager for Eastern Canada, the project engineer will play a key role in planning, executing, and optimizing engineering initiatives, while…
Added 10 hours ago
T
Recruiter (Canada)
TopHire.co
Canada
- Full-time
Understand each search. Learn the client’s business, the role’s requirements, and what the hiring manager values. Distinguish essential requirements from preferences.
Added 11 hours ago
H
Associate Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
We are recruiting for an Associate Project Manager/ Estimator to join our Service division in the Burnaby office. Here's how your role will strengthen our team.

InnovMetric Software Inc.

Customer Success Manager - Quebec

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 27, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!

By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.

In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.

Responsibilities

Support the onboarding of strategic accounts and help define customer success objectives
Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
Identify at-risk accounts and coordinate actions to address potential issues before renewals
Highlight the value and return on investment delivered by our solutions
Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans

Qualifications

Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
Demonstrate strong communication skills and the ability to build trusted customer relationships
Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
Have technical curiosity and the ability to explain the value of software solutions to different audiences
Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset

InnovMetric offers excellent working conditions:

Flexible work schedule, allowing for a good balance between personal and professional life
Possibility of teleworking
Competitive salary and bonus system
Group insurance and telemedicine service
Employee and Family Assistance Program (EFAP)
Free tea, coffee, and parking
Sports and social activities as well as IMBand music group (check it out on Youtube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will drive customer adoption, monitor health indicators, and identify opportunities for growth and renewals. They will act as the voice of the customer, collaborating with internal teams to ensure successful outcomes and long-term satisfaction.

Requirements

Candidates must hold a relevant university degree and possess significant experience in customer success, account management, or a related client-facing role. Strong analytical skills, technical curiosity, and the ability to build trusted relationships are essential for this position.

Skills

Customer success
Strategic account management
Project management
Software adoption
Data analysis
Customer health monitoring
Relationship building
Communication skills
Business outcomes
Risk identification
Technical curiosity
Power BI
SaaS
Renewals
Multi-stakeholder management

Benefits

Flexible work schedule
Teleworking
Competitive salary
Bonus system
Group insurance
Telemedicine service
Employee and Family Assistance Program
Free tea and coffee
Free parking
Sports and social activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Account Management
3D Metrology
PolyWorks
Data Analysis
Power BI
Onboarding
Renewals
Customer Health
Adoption Metrics
Business Reviews
Strategic Accounts
Software Solutions
Digital Transformation
Manufacturing
Client-facing
Project Management
Risk Management
Cross-functional Collaboration

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