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Added 2 mins ago
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Schedule Manager
GagaMuller
Merritt, BC
- Full-time
We are looking for a Schedule Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense of…
Added 2 mins ago
AP
Manager, Data Analytics and Reporting
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace…
Added 2 mins ago
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Schedule Manager
GagaMuller
Kamloops, BC
- Full-time
We are looking for a Schedule Manager to join GagaMuller. You will collaborate with experienced, diverse, and passionate teams, fostering a strong social dynamic and collective sense of…
Added 17 mins ago
MH
Pharmacy Program Manager
MedMe Health
Remote, Canada
- $90,000 to $115,000 CAD / year
- Full-time
- Remote
The Pharmacy Program Manager contributes to the design, refinement, and execution of pharmacist-facing features and clinical programs within MedMe's platform. This role works closely with…
Added 31 mins ago
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Manager, Clinical LTC
Baycrest
Toronto, ON
- Internship
Reporting to the Director, Resident Care and Experience (Apotex Centre), the Manager, Long-Term Care provides a visible and engaged leadership presence and operational oversight for the…
Added 31 mins ago
Finance and Budget Analyst B054-26
Legal Aid BC
Vancouver, BC
This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every…
Added 47 mins ago
NS
Registered Orthotic Technician - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- $32.59 to $41.98 CAD / hour
- Full-time
Reporting to the Program Manager of Assistive Technology, and under the direction of an appropriate, certified Clinician, the Registered Orthotic Technician provides technical expertise…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
VC
Personal Support Worker (PSW), Home Support - Part-time 0.6
VON Canada (Ontario)
Trenton, ON
- $17.95 to $26.55 CAD / hour
- Part-time
Contributes to the development of the personal support care plan under the direction of the Personal Support Program Manager. The written Care Plan is completed with information collected…
Added 1 hour ago
Cost Recovery Analyst
Government of Alberta
AB
…work to make a meaningful impact? As a Cost Recovery Analyst with Forestry Division, you will play an important role in protecting public resources and strengthening financial…
Added 1 hour ago
Construction Superintendent - Network (Canal Flats)
IREN
Canal Flats, BC
…the compute deployment teams. Reporting to the Construction Manager, you'll direct General Foremen across two rotating crews on day and night shifts and collaborate with internal…
Added 1 hour ago
Site Administrator (Canal Flats)
IREN
Canal Flats, BC
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of…
Added 1 hour ago
District Asset Protection Manager
Sephora
Halifax, NS
…empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together,…
Added 1 hour ago
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Personal Support Worker - St. Catharines (6 months Guaranteed Hours Contract)
CBI Home Health
St. Catharines, ON
- Part-time
You will act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any changes in their condition to your Manager/Supervisor.
Added 2 hours ago
Key Account Manager - SKF Sealing Solutions
SKF
Toronto, ON · Scarborough, ON, ON
We are seeking a dynamic and results-driven Sales Key Account Manager to join our team. The ideal candidate will be responsible for managing sales activities within a designated territory…
Added 2 hours ago
Senior Audit Manager, Compliance Audit
Scotiabank
Toronto, ON
The Senior Audit Manager assists in leading internal audit activities for Global Compliance Audit in support of the Audit Department in executing on its global mandate, ensuring business…
Added 2 hours ago
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Manager, Finance Data and Systems - Operate
Deloitte
Toronto, ON
- Full-time
As a Manager, Finance Data and Systems, your day will involve working closely with Finance stakeholders, Business Analysts, BI Developers, Data Specialists, and technology teams to…
Added 2 hours ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
The Sr. Manager, Data Science & Service Intelligence is accountable for rebuilding how Sales & Service leverages data, predictive models, and conversational AI to drive operational…
Added 2 hours ago
LA
Criminal Staff Duty Counsel - 12 months
Legal Aid Ontario
Barrie, ON
- Contract
We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, and Short-Term…
Added 2 hours ago
LA
Criminal Staff Duty Counsel - 18 months
Legal Aid Ontario
Barrie, ON
- Contract
We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, and Short-Term…
Added 2 hours ago
Bilingual Talent Acquisition Partner
Labatt Breweries of Canada
Toronto, ON
…A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full…
Added 2 hours ago
DC
Quality Systems Specialist
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- Full-time
…improvement of the SCIEX Quality Management System in accordance with ISO 9001, ISO 13485, FDA Quality Management System Regulation, and other applicable requirements. This role supports…
Added 3 hours ago
Diagnostic Imaging Nurse (Signing Bonus Available)
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: DI Nursing, Diagnostic Services & Maritime Medical Genetics
Added 3 hours ago
AB
A National Service Manager (Retail & Fixtures)
ACI Brands Inc.
Milton, ON
- Full-time
A National Service Manager (Retail & Fixtures) is typically responsible for ensuring retail fixtures, displays, shelving, signage, and store equipment are installed, maintained, repaired,…
Added 3 hours ago
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Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
The Senior Manager, BT Applications will lead multiple Business Systems and applications teams in delivering high-quality technology solutions for our internal stakeholders. In this role,…

InnovMetric Software Inc.

Customer Success Manager - Quebec

QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 27, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!

By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.

In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.

Responsibilities

Support the onboarding of strategic accounts and help define customer success objectives
Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
Identify at-risk accounts and coordinate actions to address potential issues before renewals
Highlight the value and return on investment delivered by our solutions
Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans

Qualifications

Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
Demonstrate strong communication skills and the ability to build trusted customer relationships
Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
Have technical curiosity and the ability to explain the value of software solutions to different audiences
Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset

InnovMetric offers excellent working conditions:

Flexible work schedule, allowing for a good balance between personal and professional life
Possibility of teleworking
Competitive salary and bonus system
Group insurance and telemedicine service
Employee and Family Assistance Program (EFAP)
Free tea, coffee, and parking
Sports and social activities as well as IMBand music group (check it out on Youtube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.

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More about this job

Responsibilities

The Customer Success Manager will drive customer adoption, monitor health indicators, and identify opportunities for growth and renewals. They will act as the voice of the customer, collaborating with internal teams to ensure successful outcomes and long-term satisfaction.

Requirements

Candidates must hold a relevant university degree and possess significant experience in customer success, account management, or a related client-facing role. Strong analytical skills, technical curiosity, and the ability to build trusted relationships are essential for this position.

Skills

Customer success
Strategic account management
Project management
Software adoption
Data analysis
Customer health monitoring
Relationship building
Communication skills
Business outcomes
Risk identification
Technical curiosity
Power BI
SaaS
Renewals
Multi-stakeholder management

Benefits

Flexible work schedule
Teleworking
Competitive salary
Bonus system
Group insurance
Telemedicine service
Employee and Family Assistance Program
Free tea and coffee
Free parking
Sports and social activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Account Management
3D Metrology
PolyWorks
Data Analysis
Power BI
Onboarding
Renewals
Customer Health
Adoption Metrics
Business Reviews
Strategic Accounts
Software Solutions
Digital Transformation
Manufacturing
Client-facing
Project Management
Risk Management
Cross-functional Collaboration

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