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Added 1 min ago
Key Account Manager - SKF Sealing Solutions
SKF
Toronto, ON · Scarborough, ON, ON
We are seeking a dynamic and results-driven Sales Key Account Manager to join our team. The ideal candidate will be responsible for managing sales activities within a designated territory…
Added 1 min ago
PE
Senior Distribution Engineer
Phasor Engineering Inc
Remote, Canada
- $120,000 to $150,000 CAD / year
- Full-time
- Remote
In this role, you will lead the design of overhead and underground distribution systems while supporting a growing portfolio of power delivery projects across Canada and North America. As…
Added 1 min ago
GP
Staff Product Manager, Professional Experience
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
…looking for curious, talented, and passionate people to join our…
Added 1 min ago
RM
Specialist, Culture & Inclusion Planning
Regional Municipality of Peel
Brampton, ON
- Other
Ability to use team enhancement tools such as MS Project and other team collaborative and management software
Added 1 min ago
Digital Content Coordinator
University of Toronto
Toronto, ON
…efficient and effective programs and services that enhance student development inside and outside the classroom by providing strategic guidance and oversight for the following units:…
Added 1 min ago
AC
Product Manager - SAP Release Manager
Air Canada
Toronto, ON
- Full-time
…your career take flight by joining our diverse and vibrant team at the leading edge of passenger…
Added 1 min ago
OH
Bilingual Care Coordinator, Temporary Full-Time, Community Float, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
Added 1 min ago
W
Civil Construction Superintendent
W3Global
Prince Rupert, BC
- $100,000 to $120,000 CAD / year
- Full-time
You lead by example and foster a strong safety culture on-site. You are organized, decisive, and solutions-driven, with the ability to anticipate challenges and keep projects moving forward.
Added 1 min ago
MT
Quality Manager
MT Talent Solutions Inc.
Richmond Hill, ON
- Full-time
Develop/lead team-based Quality Problem Solving training to help drive continuous improvement.
Added 1 min ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
Team leadership. You will supervise, coach, and develop staff and remote team members on engagement files. This includes reviewing their work, giving regular performance feedback, and…
Added 1 min ago
D
Senior Data Scientist - Fraud Detection
DataVisor
Vancouver, BC
- $120,000 to $150,000 CAD / year
- Full-time
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive,…
Added 17 mins ago
ASSOCIATE CREATIVE DIRECTOR, ART
TANK Worldwide
Toronto, ON
…concepts through to production. Contribute to and supervise the development of concepts, pushing the team to take creative risks, creating work that is persuasive, unexpected, and exceeds…
Added 17 mins ago
P+
Director of Engineering
Pivot + Edge
Ottawa, ON
- Full-time
Frequentis Canada is seeking a Director of Engineering to lead the software engineering function and shape its long-term direction. As a senior leader, you will establish the engineering…
Added 17 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Richmond Hill, ON
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 17 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 17 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 17 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Ottawa, ON
- From $53,500 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 17 mins ago
S
Satellite Electrical Systems Engineer
Scalian
Montreal, QC
- Full-time
We provide expertise in Operations & Technology and Information Technology to a variety of industries, including aerospace, defense, railways, and energy, supporting their development.
Added 17 mins ago
N
Lead Environment Artist | Chef.fe Artiste d'environnement
NBCUniversal
Montreal, QC
- Full-time
Lead, mentor, and support a team of environment artists, providing feedback, coaching, and career development.
Added 17 mins ago
D
Senior Data Scientist - Fraud Detection
DataVisor
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive,…
Added 17 mins ago
TN
Live Entertainment Marketing Specialist
True North Sports + Entertainment
Winnipeg, MB
- Full-time
Lead the planning, development, and execution of a variety of deadline-driven marketing/advertising campaigns for assigned events, ensuring effective utilization and management of budgets…
Added 17 mins ago
GM
Project Manager
Galactic Minds INC
Toronto, ON
- Contract
Lead the project team in re-estimating project effort and costs at the appropriate gates, obtaining approval on any revisions
Added 17 mins ago
TH
Mechanical Designer/ Engineer- Project Lead
The HIDI Group
Toronto, ON
- Full-time
Builds strong relationships: listens and learns from team, peers and superiors to identify areas for collaboration, problem solving and personal development
Added 17 mins ago
F
Director of Engineering
Frequentis
Ottawa, ON
- Full-time
Frequentis Canada is seeking a Director of Engineering to lead the software engineering function and shape its long-term direction. As a senior leader, you will establish the engineering…
Added 17 mins ago
T
Director Enterprise Applications, Data
TEEMA
Vancouver, BC
- $160,000 to $215,000 CAD / year
- Full-time
You’ll build and lead the firm’s enterprise application, data and integration capabilities. A key part of the mandate is transforming how the development team works through AI-assisted…

InnovMetric Software Inc.

Customer Success Manager - Quebec

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 27, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Overview

Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!

By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.

In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.

Responsibilities

Support the onboarding of strategic accounts and help define customer success objectives
Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
Identify at-risk accounts and coordinate actions to address potential issues before renewals
Highlight the value and return on investment delivered by our solutions
Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans

Qualifications

Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
Demonstrate strong communication skills and the ability to build trusted customer relationships
Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
Have technical curiosity and the ability to explain the value of software solutions to different audiences
Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset

InnovMetric offers excellent working conditions:

Flexible work schedule, allowing for a good balance between personal and professional life
Possibility of teleworking
Competitive salary and bonus system
Group insurance and telemedicine service
Employee and Family Assistance Program (EFAP)
Free tea, coffee, and parking
Sports and social activities as well as IMBand music group (check it out on Youtube!)

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.

Who are we ?

InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.

Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.

InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will drive customer adoption, monitor health indicators, and identify opportunities for growth and renewals. They will act as the voice of the customer, collaborating with internal teams to ensure successful outcomes and long-term satisfaction.

Requirements

Candidates must hold a relevant university degree and possess significant experience in customer success, account management, or a related client-facing role. Strong analytical skills, technical curiosity, and the ability to build trusted relationships are essential for this position.

Skills

Customer success
Strategic account management
Project management
Software adoption
Data analysis
Customer health monitoring
Relationship building
Communication skills
Business outcomes
Risk identification
Technical curiosity
Power BI
SaaS
Renewals
Multi-stakeholder management

Benefits

Flexible work schedule
Teleworking
Competitive salary
Bonus system
Group insurance
Telemedicine service
Employee and Family Assistance Program
Free tea and coffee
Free parking
Sports and social activities

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Account Management
3D Metrology
PolyWorks
Data Analysis
Power BI
Onboarding
Renewals
Customer Health
Adoption Metrics
Business Reviews
Strategic Accounts
Software Solutions
Digital Transformation
Manufacturing
Client-facing
Project Management
Risk Management
Cross-functional Collaboration

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