Join us at InnServices as a Fleet, Facilities, & Metering Coordinator!
About Us
Located in Innisfil, InnServices is an award-winning, progressive organization that delivers the highest quality water and wastewater services to Innisfil and other municipalities. We serve over 13,000 households or residences and have over $1.48 billion in infrastructure. InnServices operates facilities 24 hours a day, 365 days a year.
Our Mission: To provide safe, reliable, and cost-efficient water and wastewater services, through innovation, that are valued by our communities. To foster an inclusive, supportive, family-oriented utility that values our employees and our communities.
Our Vision: To be Canada's most innovative water and wastewater utilities.
Our Values:
- Safety
- Quality & Reliability
- Innovation & Efficiency
- Fiscal Prudence
- Supportive & Respectful Culture
- Community Leadership & Presence
Why work for InnServices?
- Excellent health and dental benefits
- A great pension plan
- Employee Assistance Program for mental health & wellbeing
The Opportunity
The Fleet, Facilities, & Metering Coordinator coordinates and controls daily work orders and field activities essential to the operation, construction, maintenance, and general repair of InnServices water metering infrastructure while maintaining adequate meter reading and customer service for InnServices billing process
service standards and revenue protection.
This position communicates with the public, other Town employees, vendors, management, and utility
customers to administrate the activities of customer service field operations and to respond to
customer complaints and inquiries through use of m-care. They are also responsible for coordinating activities and functions of the water meter replacement program to ensure that goals and objectives are accomplished within established priorities, time limitations, funding limitations, or other specifications.
Responsibilities include, but are not limited to:
- Establishes Standard Operating Procedures (SOP’s) for the meter services field staff related to meter and MXU installation standards and holds the staff accountable for following the established SOP’s.
- Establishes SOP"s regarding follow-up with Utility Billing to correct billing data errors found in the field.
- Maintains and files a variety of records and reports (i.e., equipment inventory, budget expenditures, requisitions).
- Coordinates, the activities of Water charged with replacing meters in the field.
- Makes recommendations to the Manager, Fleet, Facilities and Metering on revisions to meter replacement program goals and objectives, priorities, timelines, schedules, funding, and other specifications.
- Confers with and advises staff, management, and other departments to provide technical advice, problem solving assistance, and responding to inquiries regarding the progress of the metering.
- Interacts and maintains liaison with management, other departments, and staff, outside agencies, vendors, and the public in facilitating meter replacement program objectives, answering questions, and dealing with complaints.
- Prepares periodic reports and records on meter replacement program activities, progress, status, or other special reports.
- Evaluates meter replacement program effectiveness to develop improved methods; analyzes results and recommends and/or takes appropriate action.
- Encourages collaboration with the team and is a proactive and engaged member of the InnServices team. Makes and lives up to commitments and follows up with team members to ensure satisfaction of commitments made to others. Contributes to team effort by accomplishing related results as needed.
- Assist Manager, Fleet, Facilities and Metering with reviewing and investigating fleet specifications and prepares and updates fleet tender specifications.
- Coordinates with business unit Supervisors, the delivery of vehicles due for preventative maintenance services and repairs.
- Coordinates the pricing, quotations, acquisition, and delivery of new parts and equipment, outsourced repairs, and warranty work with outside dealers.
- Assist with billing, coding and other tasks to support fleet and facility operations.
- Assists with ensuring facilities are maintained in a safe and efficient manner.
- Assists with scheduling and overseeing facility services.
- Performs other duties as may be assigned in accordance with corporate objectives.
An Emphasis on Health and Safety:
With health and safety being one of our core values, it is important to ensure you perform the duties of the position in a safe manner, in compliance with the Occupational Health and Safety Act, InnServices’ Health and Safety Policy and Procedures Manual, and any other pertinent regulations, to promote a healthy and safe workplace for all employees.
Qualifications & Core Capabilities:
- One (1) to three (3) years’ administrative experience in a municipal office environment, water or wastewater environment or in an engineering, conservation or environmental agency or equivalent.
- Knowledge of corporate fleet management principles such as: asset management, business management, financial management, maintenance management, risk management, emergency vehicle maintenance, and vehicle fuel maintenance. Must have a good understanding of fleet operations regarding repair requirements, scheduling, and maintaining an operating fleet.
- Community College Diploma in Business Administration or related discipline.
- Valid Class ‘G’ Driver’s license and reliable vehicle to use on corporate business.
- Computer literacy utilizing word-processing, spreadsheet, presentation and database software, (Business Portal, FMW, TPS, GIS, Mcare, MOAR).
- Strong mechanical aptitude is required. Familiarity with building or process automation and/or facility maintenance management system would be an asset.
- Availability to accommodate deadlines and/or peak period workloads that may extend beyond the normal workday as may be required.
InnServices values an inclusive environment. Accommodations for persons with disabilities will be provided, on request, to support candidate participation in all aspects of the recruitment process. To request accommodation, please contact Human Resources.
We thank all respondents for their interest, however only those who will be requested to attend an interview will be contacted. Any personal information submitted will be managed in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
