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Added 1 month ago
HR
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Added 1 month ago
HR
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- $19.84 CAD / hour
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InnVest Hotels

Front Office Supervisor

Edmundston, NB, Canada

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Experience: 2+ years’ experience in a similar supervisory/leadership role
Posting language: English
Posted: Aug 11, 2025

Original job description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio

ACTIVITIES:

The duties of the Front Office Supervisor include, but are not limited to the following:

Develop, prepare, execute & achieve financial goals.
Lead and supervise the day-to-day operation of the front office department (night audit, guest services and reservations) to ensure brand standards are in place and maintained.
Monitor and maintain the front office, guest accounting and reservations to ensure a high level of guest satisfaction and ensure company standards are met.
Responsible for the supervision, recruitment, selection, training and development of front office personnel.
Supervise the reservation functions including Yield Management System to ensure maximum RevPar.
Ensure application of credit policies, controls and handling of financial transactions are in accordance with company policies.
Ensure staff is knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
Handle guest feedback/concerns promptly to ensure the highest level of guest satisfaction.
Promote a culture focused on guest service.
Recommends, develops and implements staff incentives designed to increase revenues.
Implement and maintain all company policies and procedures.
Assist hotel management as directed with development of special reports and/or special projects.
Ability to set procedures relating to groups according to company policy and Yield Management targets
Assist the General Manager in producing hotel forecast by accurate projection of room related revenue and expenses
Keep central reservations updated on hotel facilities/special promotions to maximize revenues
Support the General Manager with the development of the room revenue budget.
Administer and maintain all uniforms and inventories, including printed materials.
Assist in the operation of other departments within the hotel.
Manager on Duty shifts are required, oversee day-to-day operations.
Other duties as assigned.

COMPETENCIES WE ARE SEEKING:

2+ years’ experience in a similar supervisory/leadership role
Excellent verbal and written communication skills
Accuracy and attention to detail
Strong interpersonal and problem solving abilities
Service focused personality with the ability to lead by example
Computer-savvy
Experience with property management system an asset
Well organized self-starter
Results-oriented with the ability to be flexible and work well under pressure
Degree or Diploma in Hospitality Management is an asset
Night Audit experience an asset
Must be available days, evenings, weekend and holidays.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Front Office Supervisor at InnVest Hotels will lead the front desk team, keep guest service and company standards high, and manage reservations and room revenue goals. They will also hire, train and schedule front office staff and handle guest concerns.

Requirements

Candidates need at least two years of supervisory or leadership experience, strong communication and attention to detail, and computer skills. Property management system and night audit experience, and a hospitality diploma or degree, are assets.

Skills

Front office operations
Night audit
Reservations management
Yield management
RevPAR optimization
Revenue forecasting
Budget development
Staff supervision and training
Recruitment and selection
Guest relations
Complaint resolution
Credit policy application
Inventory management
Uniform administration
Hotel promotions
Staff incentive design
Report writing
Computer proficiency
Problem solving
Written and verbal communication
Brand standards compliance

Keywords

Front Office Supervisor
front desk supervisor
hotel front office
night audit
guest services
reservations
yield management
RevPAR
property management system
PMS
hotel operations
hospitality management
revenue management
hotel supervisor
lodging
Manager on Duty
hotel budgeting
guest relations

Seniority

Mid level

Tools

Property management system
Yield management system

Languages

English

Fields of study

Hospitality Management

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Work requirements

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