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Added 12 mins ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and…
Added 12 mins ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 12 mins ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- $83,538 to $98,280 CAD / year
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 13 mins ago
II
Lead Data Engineer
Ipsos in Canada
Vancouver, BC
- $130,000 to $140,000 CAD / year
- Full-time
Improve software delivery and operations through automated testing, CI/CD, infrastructure as code, runbooks, release controls, and operational tooling.
Added 13 mins ago
BC
Survey Lead – East Harbour Transit Hub Project
Bird Construction
Mississauga, ON
- Full-time
Lead all survey operations on a large, multidisciplinary transit infrastructure project, overseeing the internal survey management team to ensure timely, accurate, and compliant survey…
Added 27 mins ago
T
Sr. IT Manager - IT Application Support
TD
Toronto, ON
- Full-time
This senior support lead position interacts with all users of various vendor and internal developed etrading application like ION , Broadway, Bloomberg including Front Office , Finance &…
Added 27 mins ago
C
Sr. Director Platform Services
CIBC
Toronto, ON
- Full-time
As the Senior Director, Platform Services, you'll play a pivotal role in leading and shaping the technology operations that underpin CIBC's business. You'll oversee mid-sized teams…
Added 27 mins ago
N
IP ODM/JDM Procurement Manager
Nokia
Ottawa, ON
- Full-time
As an ODM/JDM Procurement Manager, you will serve as the commercial and strategic procurement lead for outsourced hardware development and manufacturing programs. You will engage early with…
Added 27 mins ago
RP
Sr. Field Tech
RESA Power
Calgary, AB · AB · Edmonton, AB
- Full-time
Conduct complex transformer service operations with advanced technical skills.
Added 27 mins ago
RP
Field Tech
RESA Power
Calgary, AB · AB · Edmonton, AB
- Full-time
Conduct complex transformer service operations with advanced technical skills.
Added 42 mins ago
E
Senior Civil / Municipal Engineer
EXP
Calgary, AB
- Full-time
EXP is looking for a Senior Civil / Municipal Engineer to help lead and grow our Civil Engineering Infrastructure practice in Western Canada.
Added 42 mins ago
KG
RPA Platform Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
…beyond standard bot development; you will own the foundational infrastructure that enables intelligent process automation, data management, and agentic workflows across the bank. You will…
Added 42 mins ago
RP
Sr. Field Tech
RESA Power Canada
AB · Edmonton, AB
- Full-time
Conduct complex transformer service operations with advanced technical skills.
Added 58 mins ago
T&
Assistant Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 hour ago
Procurement Manager
PagerDuty
Toronto, ON
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 1 hour ago
G
Head of Insurance Solutions
Geotab
Waterloo, ON
- Full-time
Drive Product Strategy & Outcome Ownership: Own the product vision, strategy, and roadmap for Insurance Solutions; lead carrier partnership strategy, make principled build/buy/partner…
Added 1 hour ago
GS
Technical Program Manager
Gala Solutions
Montreal, QC
- Contract
Lead and facilitate large programme planning activities to align objectives, timelines, and deliverables across initiatives.
Added 1 hour ago
T&
Assistant Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 hour ago
MH
HVDC Design Engineer (Electrical/Computer Engineer)
Manitoba Hydro
Winnipeg, MB
- Full-time
This role offers a unique opportunity to contribute to nationally significant infrastructure projects while working alongside industry-leading engineers, consultants, manufacturers, and…
Added 1 hour ago
G
Head of Insurance Solutions
Geotab
Toronto, ON
- Full-time
Drive Product Strategy & Outcome Ownership: Own the product vision, strategy, and roadmap for Insurance Solutions; lead carrier partnership strategy, make principled build/buy/partner…
Added 1 hour ago
W
M&E Design Manager, Food & Hospitality Facilities
WSP
Thornhill, ON
- Full-time
…Food and Hospitality facilities consulting practice. You will lead and deliver DESIGN projects that create safe, efficient, and innovative food service environments across healthcare,…
Added 1 hour ago
TT
Sr. Technology Project Manager
Tundra Technical Solutions
Toronto, ON
- $97,000 to $110,000 CAD / year
- Full-time
to assess operations, technology needs, and goals. Conducting research and analyses,
Added 1 hour ago
P
Accounting and Finance Lead
Providius
Hamilton, ON
- $75,000 to $95,000 CAD / year
- Full-time
Providius is seeking an experienced, hands-on Accounting & Finance Lead to manage the company's accounting, payroll, and financial administration functions.
Added 1 hour ago
TO
Wastewater Operator
Township of Centre Wellington
Centre Wellington, ON
- Full-time
…connected and supported. Discover your opportunity to grow, lead, and belong at Centre…
Added 1 hour ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
…the tools and service they need to help build and shape the infrastructure of our local…

Insight Enterprises, Inc.

Bilingual Onsite Deskside Analyst

Montreal, QC, H3B 4W8, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English · French
Posted: Sep 14, 2026

Original job description

English section of this bilingual listing.

Location:

This role is fully onsite at our Montreal, Québec location

Salary: $60,000

Insight at a Glance

14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technician must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders.

We will count on you to:

Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
Assemble, configure, and troubleshoot computers and peripherals at an advanced level
Install operating systems and properly approved and licensed software
Perform routine equipment maintenance and upgrades.
Provide training on hardware and software
Install necessary drivers for required components and tests its functionality
Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients
Work with ticketing system provided, accurately and completely documenting work performed.
Create and maintain documentation for the knowledge base
Performs routine equipment maintenance and upgrading tasks
Troubleshoot problems on computers, peripherals and refer more complex problems to experienced staff
Enters commands and observes system functions to verify correct system operation.
Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.
Mentoring and training of teammates
Participate in multi team rotations as required
Be able to work in a group or individual setting as required.
Understand and demonstrate the willingness to promote Insight’s vision and values

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

IT related Certificate or Diploma from a recognized post-secondary institution
3-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment
Strong communication, organizational, customer service, documentation, and problem-solving skills
Must possess A+ certification
MCSE, MCP designation or other certifications are an asset
ITIL certification required
Working knowledge of PowerShell is an asset
Working knowledge of ServiceNow required
Must be bilingual French (Canada) and English
Must possess current Driver’s License
Current Drivers Abstract
Back check will be required
Must be a lifelong learner engaged in ongoing upgrading and certification achievements
Must be willing to be in an on-call rotation and/or overtime as needed.

What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

Freedom to work from another location - even an international destination - for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || CA - Montreal, QC ||

Read the full bilingual original

Requisition Number: 106381

Numéro de demande : 106381

Technicien·ne de service

Lieu de travail :

Le lieu de travail principal est le 100, boul. de l’Industrie, Candiac (Québec) J5R 1J1, où vous passerez environ 95 % de votre temps.
Une fois par semaine, nos technicien·ne·s se partagent une rotation pour se rendre à notre site secondaire au 1177, 55e Avenue, à Dorval (Québec) H9P 2W3.

Salaire : 60 000 $

Insight en bref

Plus de 14 000 coéquipier·ière·s à l’échelle mondiale
Revenus de 8,2 milliards de $ en 2025.
Certification Great Place to Work® dans 9 pays en 2025.
Entreprise du Fortune 500 (447e rang) en 2025
Plus de 25 prix de l’industrie et de partenaires au cours de la dernière année
Plus de 1,4 million de dollars en contributions caritatives totales en 2024 à l’échelle mondiale

C’est le moment d’apporter votre expertise à Insight. Nous ne sommes pas qu’une entreprise technologique; nous sommes une entreprise axée sur les gens. Nous croyons qu’en libérant la puissance des gens et de la technologie, nous pouvons accélérer la transformation et obtenir des résultats extraordinaires. En tant qu’intégrateur de solutions du Fortune 500 avec une expertise approfondie en infonuagique, données, IA, cybersécurité et intelligence de périphérie, nous guidons les organisations à travers les décisions numériques complexes.

À propos du poste

Vous relèverez du chef des services. En tant que technicien·ne de services, vous serez responsable du dépannage, de la réparation et de l’installation de périphériques, d’appareils d’instruments ou de matériel informatique, tout en offrant une assistance technique et de la formation aux utilisateur·trice·s. Vous collaborerez avec les client·e·s, les partenaires d’affaires, les autres équipes TI, les fournisseurs et les parties prenantes pour mettre en place des solutions technologiques adaptées.

Vos responsabilités :

Dépanner et trier les systèmes d’entreprise ou de postes de travail en collaboration avec les Opérations
Travailler avec Citrix, les bureaux virtuels et les clients légers, et effectuer du dépannage avancé sur Windows
Assembler, configurer et dépanner les ordinateurs et périphériques à un niveau avancé
Installer les systèmes d’exploitation et les logiciels approuvés et sous licence
Effectuer l’entretien courant et les mises à niveau de l’équipement
Offrir de la formation sur le matériel et les logiciels
Installer les pilotes nécessaires et vérifier leur fonctionnement
Diagnostiquer les problèmes liés au matériel, aux logiciels et aux utilisateur·trice·s, puis recommander ou appliquer les mesures correctives appropriées en fonction de votre connaissance du fonctionnement des systèmes
Rester à jour sur les offres de produits pertinentes et les politiques de soutien pour fournir des solutions techniquement justes
Documenter précisément et complètement le travail effectué dans le système de billetterie.
Créer et maintenir la documentation de la base de connaissances
Effectuer les tâches courantes d’entretien et de mise à niveau de l’équipement
Régler les problèmes d’ordinateurs et de périphériques et escalader les problèmes plus complexes au personnel expérimenté
Saisir les commandes et observer les fonctions du système afin de vérifier son bon fonctionnement.
Effectuer le triage initial des imprimantes et des périphériques pris en charge et donner des conseils sur les exigences de couverture de garantie
Encadrer et former les coéquipier·ière·s
Participer aux rotations entre équipes, au besoin
Travailler efficacement en équipe ou de façon autonome, selon les besoins.
Incarner la vision et les valeurs d’Insight et les promouvoir

Soyez ambiTIeux : Cette occasion ne concerne pas seulement ce que vous accomplissez aujourd’hui, mais aussi ce que vous pourrez accomplir demain. Chez Insight, votre ambition, votre dévouement et votre harmonie s’épanouissent à travers des occasions continues de perfectionnement, d’avancement et de croissance professionnels.

Ce que nous recherchons :

Certificat ou diplôme en TI d’un établissement postsecondaire reconnu
3 à 5 ans d’expérience en dépannage ou en service à la clientèle TI dans un environnement d’entreprise
Solides aptitudes en communication, organisation, service à la clientèle, documentation et résolution de problèmes
Certification A+ (obligatoire)
Certification ITIL (obligatoire)
Connaissance pratique de ServiceNow (obligatoire)
Bilinguisme français (Canada) et anglais
Permis de conduire valide et relevé de conduite à jour
Certifications MCSE, MCP ou autres certifications (atout)
Connaissance pratique de PowerShell (atout)
Vérification des antécédents requise
Engagement envers l’apprentissage continu et l’obtention de certifications
Disponibilité pour participer à une rotation de garde ou faire des heures supplémentaires, au besoin

Ce qui vous attend

Nous sommes reconnus pour prendre soin de vous et de votre famille, et pour vous soutenir dans votre implication dans votre communauté locale. Nous voulons que vous meniez une vie pleine et enrichissante et que vous preniez en main votre carrière chez Insight.

Ce qui nous distingue vraiment, ce sont nos valeurs fondamentales d’Ambition, Dévouement et Harmonie, qui guident chacune de nos actions, de nos relations avec nos coéquipier·ière·s, nos partenaires et nos client·e·s à l’impact positif que nous créons dans nos communautés.

Joignez-vous à nous dès aujourd’hui : votre parcours ambiTIeux commence ici.

Insight souscrit au principe de l’égalité d’accès à l’emploi. Toute personne qualifiée peut postuler, indépendamment de sa race, couleur, religion, sexe, origine nationale, situation de handicap, statut d’ancien combattant protégé, orientation sexuelle ou toute autre caractéristique protégée par la loi.

Service Technician

Location:

This role is fully onsite at our Montreal, Québec location

Salary: $60,000

Insight at a Glance

14,000+ engaged teammates globally

$8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

About the role

We will count on you to:

Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.

Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.

Assemble, configure, and troubleshoot computers and peripherals at an advanced level

Install operating systems and properly approved and licensed software

Perform routine equipment maintenance and upgrades.

Provide training on hardware and software

Install necessary drivers for required components and tests its functionality

Diagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.

Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clients

Work with ticketing system provided, accurately and completely documenting work performed.

Create and maintain documentation for the knowledge base

Performs routine equipment maintenance and upgrading tasks

Troubleshoot problems on computers, peripherals and refer more complex problems to experienced staff

Enters commands and observes system functions to verify correct system operation.

Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.

Mentoring and training of teammates

Participate in multi team rotations as required

Be able to work in a group or individual setting as required.

Understand and demonstrate the willingness to promote Insight’s vision and values

What we’re looking for

IT related Certificate or Diploma from a recognized post-secondary institution

3-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environment

Strong communication, organizational, customer service, documentation, and problem-solving skills

Must possess A+ certification

MCSE, MCP designation or other certifications are an asset

ITIL certification required

Working knowledge of PowerShell is an asset

Working knowledge of ServiceNow required

Must be bilingual French (Canada) and English

Must possess current Driver’s License

Current Drivers Abstract

Back check will be required

Must be a lifelong learner engaged in ongoing upgrading and certification achievements

Must be willing to be in an on-call rotation and/or overtime as needed.

Freedom to work from another location - even an international destination - for up to 30 consecutive calendar days per year.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || CA - Montreal, QC ||

Apply About employer

More about this job

Responsibilities

The technician is responsible for troubleshooting, repairing, and installing hardware and peripherals while providing technical assistance to users. They will collaborate with various teams to implement technology solutions and maintain accurate documentation in the ticketing system.

Requirements

Candidates must possess an IT-related certificate or diploma and 3-5 years of enterprise troubleshooting experience. Mandatory certifications include A+ and ITIL, along with proficiency in ServiceNow and bilingualism in French and English.

Skills

Troubleshooting
Hardware repair
Windows operating systems
Citrix
Virtual desktop
Thin clients
ServiceNow
PowerShell
Technical support
Customer service
Documentation
ITIL
A+ certification
Hardware installation
Software installation
Problem solving

Benefits

Professional development
Career advancement opportunities
Work from another location for up to 30 days per year
Community involvement support

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Troubleshooting
Hardware
Software
Windows
Citrix
Virtual Desktop
Thin Clients
ServiceNow
PowerShell
A+ Certification
ITIL
Enterprise Environment
Technical Support
System Maintenance
Peripherals
Drivers
Knowledge Base
Triage
Warranty
Mentoring
On-call
Customer Service
Documentation
Problem Solving
Cloud
Data
AI
Cybersecurity
Intelligent Edge

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