Jobs in Canada

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Added 6 mins ago
EE
Senior Account Manager – BESS (Canada)
Envision Energy
Toronto, ON
- Full-time
Organize bid and commercial negotiations: Lead pre-bid clarification, bid strategy, pricing & term proposals.Align technical / grid-connection / delivery / legal teams to form executable…
Added 6 mins ago
GE
Senior Sales Executive | Fabricated Steel
Grey Eagle Consulting
ON · Durham, ON
- Full-time
Hybrid Flexibility: Minimum one day per week at the Whitby facility, with flexibility to work remotely and visit clients
Added 36 mins ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 36 mins ago
SM
RQ11687 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 36 mins ago
SM
RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 36 mins ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 36 mins ago
T
Product Manager, Growth Partnership
Talencore
Toronto, ON
- Full-time
Work Arrangement: Hybrid, onsite 2 days per week
Added 36 mins ago
SM
RQ11883 – Systems Analyst – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 36 mins ago
SM
RQ11882 – Systems Analyst – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 1 hour ago
SI
Senior Structural Engineer - Bridges
Synectics Inc.
Peterborough, ON
- $100,000 to $135,000 CAD / year
- Full-time
…Structural Department Manager, the successful candidate will lead projects from initial planning and design through to completion, ensuring high-quality engineering solutions, effective…
Added 1 hour ago
W
Administrative Assistant I
Worley
Vancouver, BC
- Full-time
Serve as the internal administrative liaison supporting Project Managers, Lead Engineers, Project Controllers and internal technical teams.
Added 1 hour ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Lead geotechnical engineering delivery for complex mining, tailings and dam projects, providing technical direction across the project lifecycle.
Added 1 hour ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
…that bring together customer stakeholders, UKG consultants, technical teams, and other delivery…
Added 1 hour ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
This role requires technical credibility and disciplined delivery. The successful candidate will remain close to operational work, lead through complex incidents, proactively communicate…
Added 1 hour ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
You will coordinate Commercial, Development, Manufacturing, Supply Chain, Purchasing, Quality and Regulatory teams, lead internal and customer meetings, and track actions, dependencies,…
Added 1 hour ago
NI
Service Now Implementation Architect
Nityo Infotech
Toronto, ON
- Contract
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it,…
Added 2 hours ago
AC
Senior Manager, Assurance and Accounting
ACCA Careers
Dryden, ON
- Full-time
Lead client facing engagement teams to complete complex audit, review and compliance tax engagements, as well as budgeting, internal controls and financial/accounting transactions
Added 2 hours ago
J&
Senior Manager, North America Regulatory Leader
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Lead the strategy, planning, preparation, and delivery of regulatory submissions across the product lifecycle, from early development through registration and post-approval activities.
Added 2 hours ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
Barrie, ON
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 2 hours ago
IC
Business Analyst – Credit Card Transformation
Infotek Consulting Inc.
Toronto, ON
- $60 to $71 CAD / hour
- Contract
This is a senior, hands-on role requiring strong Canadian banking and credit card industry experience, project delivery capabilities, and in-depth knowledge of TSYS/FIS TS2.
Added 2 hours ago
L
Staff Technical Program Manager, Central
Lyft
Toronto, ON
- Full-time
Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role
Added 2 hours ago
RT
Senior Principal Engineer
Raising The Village
Remote, Canada
- Full-time
- Remote
We are seeking a Principal Engineer who combines deep technical expertise with strong people leadership. The Principal Engineer & Engineering Manager is a senior technical leadership role…
Added 2 hours ago
M
Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
Network in the local business community, consider business development opportunities and lead the preparation and delivery of competitive proposals to meet client needs
Added 2 hours ago
RB
Senior Site Reliability Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the design of automation and observability components, from technical direction through to production support
Added 2 hours ago
M
Senior Leader, Employee & Individual Benefits
Marsh
Ottawa, ON · Mississauga, ON
- Other
Lead the transformation of the business by identifying opportunities to simplify, innovate, and reimagine how work is delivered across the operating model.

Insight Enterprises, Inc.

Client Delivery Manager

Calgary, AB, T2P 1G4, Canada

Apply on jobsearch.insight.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 15, 2026

Original job description

Requisition Number: 106762

Client Delivery Manager

Location: This role is fully onsite in Calgary, CA.

Salary: $81,000 CAD / annualized

Insight at a Glance

14,000+ engaged teammates globally

$8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role:

The Client Delivery Manager will focus on successful customer experiences and will directly interact with our customers, Service Delivery, Practice teams, and Sales to deliver the highest quality of services and customer experience.

As Client Delivery Manager, you will be focused on scaling the company’s services portfolio to meet our customers business demands. This will include responsibility for driving healthy services revenue and gross margins. Serving as the vital link between the Customer, Sales, and the Services Teams your experience and passion for excellence will be an important part of Insight Canada’s success.

Key Responsibilities:

Customer Experience

Engage regularly, often daily, with the customer to provide the best customer experience.

Bring a high sense of urgency around role & charter - understand that Customer Success is the #1 core value of Insight Canada

Maintain customer relationships and cadence at the IT leadership and C-suite levels.

Measure and evaluate customer satisfaction (CSAT) and respond to CSAT results and responses.

Build a strong understanding of the customers business, results, goals and IT alignment, competitive landscape, and industry influences.

As a customer advocate, you will represent the customers interests within the service operations teams while ensuring quality delivery for contracted services.

Prepare and present operations service metrics and KPI’s during Monthly Operations Reviews (MOR) and Quarterly Business Reviews (QBR).

Prepare and facilitate the Annual Executive Review focused on business results, industry trends, and IT innovation to provide a competitive advantage for your customer.

Work collaboratively with the Sales organization to introduce innovative IT solutions and services to help the customer achieve their business goals and objectives.

Maintain strong understanding of all our services capabilities, and vendor and partner offerings to provide the best customer experience and outcomes.

Provide program oversight for customer deployments and scale the team with subject matter experts and project management resources to deliver desired results.

Manage contract Change Requests and communicate to appropriate teams/organizations.

Act as an escalation and communication point of contact for service interruptions impacting customers business operations or workflows.

Operational Management

Work in collaboration with the service operations teams to continuously improve our service delivery experience.

Participate in problem and incident resolution and lead root cause analysis.

Responsible to manage the service contract P&L and provide regular updates to the Insight leadership teams.

Support the services teams during event escalations requiring customer communications.

Provide supportive and proactive feedback to the services teams to encourage positive behavior.

Manage the quality, consistency, accuracy, completeness, and timeliness of service delivery governance programs.

Manage and lead a large team through a growth mindset to increase TPS scores and team development and engagement

What we’re looking for:

Minimum of 10 years’ experience in the IT industry, preferably with knowledge of IT infrastructure and business applications.

Minimum of 5 years’ experience in a Service Delivery, Account Manager, or Operations Management role or similar position.

Excellent written and spoken communication skills in English.

Enthusiastic team player with openness and willingness to share ideas.

Insatiable desire to create new opportunities for our clients.

Passion for learning.

Excellent communication skills and ability to articulate complex technical solutions to various audience levels of expertise.

Strong customer facing skills and a demonstrated ability to shorten time to value for customers.

5 plus years leading and building a large team

Thrive on flexibility of day to day duties in a fast paced environment

Bilingual in English and French – will be considered an asset.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || Project Management || None || CA - Calgary, AB ||

Apply on jobsearch.insight.com About employer

More about this job

Responsibilities

The Client Delivery Manager is responsible for driving service revenue and maintaining high-quality customer experiences through regular engagement with IT leadership and C-suite stakeholders. They oversee service operations, manage P&L, and lead teams to ensure the successful delivery of IT solutions and services.

Requirements

Candidates must have at least 10 years of experience in the IT industry, including 5 years in service delivery or operations management. A proven track record of leading large teams and the ability to articulate complex technical solutions to diverse audiences are essential.

Skills

Service Delivery
Account Management
Operations Management
Customer Experience
IT Infrastructure
Business Applications
Program Oversight
Project Management
P&L Management
KPI Tracking
Stakeholder Management
Team Leadership
Change Management
Incident Resolution
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Client Delivery Manager
IT Infrastructure
Business Applications
Service Delivery
Account Management
Operations Management
Customer Success
CSAT
KPI
MOR
QBR
P&L Management
Program Oversight
Project Management
Change Requests
Incident Resolution
Root Cause Analysis
Cloud
Data
AI
Cybersecurity
Intelligent Edge
Solutions Integrator
Leadership
Growth Mindset
TPS Scores

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Work requirements

Jobs in Canada