Salary: $70,000-$80,000
Required Skills & Experience
- 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.
- Strong client-facing communication and relationship-building skills.
- Exceptional organizational skills and attention to detail.
- Experience coordinating multiple projects, priorities, or customer accounts simultaneously.
- Ability to work cross-functionally with multiple internal stakeholders.
- Strong problem-solving and follow-up skills.
- Experience managing customer expectations and building long-term relationships.
- Proficiency with CRM systems and Microsoft Office.
- Comfortable working in a fast-paced environment with frequent client interaction.
Nice to Have Skills & Experience
- Retail industry experience.
- Retail display, merchandising, POP/POS, fixture, signage, or fabrication industry experience.
- Experience working with project-based businesses.
- Exposure to manufacturing, production, or operations environments.
- Experience supporting custom projects or customer solutions.
- Understanding of quoting, estimating, order management, or project coordination processes.
Job Description
Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.
This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward.
Key Responsibilities
- Manage day-to-day relationships with existing client accounts.
- Serve as a primary point of contact for customer inquiries, orders, and project updates.
- Coordinate new orders and ensure information is accurately communicated to internal teams.
- Work closely with estimating, production, project management, and operations teams to ensure projects stay on track.
- Track timelines, deliverables, revisions, and client requests throughout project lifecycles.
- Maintain accurate CRM records, account notes, and project documentation.
- Identify opportunities for account growth and additional business within existing customers.
- Proactively resolve client concerns and ensure high levels of customer satisfaction.
- Participate in client meetings and assist with ongoing relationship development.
- Support sales and leadership teams with account-related administrative activities and follow-up.
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
