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Insight Global

Account Manager

Toronto, ON, Canada

$80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $80,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Experience: 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.
Posting language: English
Posted: Nov 1, 2026

Original job description

Required Skills & Experience

3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.

Strong client-facing communication and relationship-building skills.

Exceptional organizational skills and attention to detail.

Experience coordinating multiple projects, priorities, or customer accounts simultaneously.

Ability to work cross-functionally with multiple internal stakeholders.

Strong problem-solving and follow-up skills.

Experience managing customer expectations and building long-term relationships.

Proficiency with CRM systems and Microsoft Office.

Comfortable working in a fast-paced environment with frequent client interaction.

Nice to Have Skills & Experience

Retail industry experience.

Retail display, merchandising, POP/POS, fixture, signage, or fabrication industry experience.

Experience working with project-based businesses.

Exposure to manufacturing, production, or operations environments.

Experience supporting custom projects or customer solutions.

Understanding of quoting, estimating, order management, or project coordination processes.

Job Description

Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.

This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward.

Key Responsibilities

Manage day-to-day relationships with existing client accounts.

Serve as a primary point of contact for customer inquiries, orders, and project updates.

Coordinate new orders and ensure information is accurately communicated to internal teams.

Work closely with estimating, production, project management, and operations teams to ensure projects stay on track.

Track timelines, deliverables, revisions, and client requests throughout project lifecycles.

Maintain accurate CRM records, account notes, and project documentation.

Identify opportunities for account growth and additional business within existing customers.

Proactively resolve client concerns and ensure high levels of customer satisfaction.

Participate in client meetings and assist with ongoing relationship development.

Support sales and leadership teams with account-related administrative activities and follow-up.

base yearly salary $80,000 CAD

Apply About employer

More about this job

Responsibilities

Manage established client accounts as the primary contact for inquiries, orders, and project updates, while coordinating with internal teams to keep work on track. Maintain account and project records, resolve client concerns, support relationship growth, and assist sales and leadership with follow-up.

Requirements

Requires 3–5 years of experience in account management, customer success, client services, sales support, or inside sales, along with strong communication, organization, problem-solving, and relationship-building skills. Candidates should be comfortable managing multiple accounts and priorities, collaborating across teams, and using CRM systems and Microsoft Office; retail or project-based industry experience is beneficial.

Skills

Account Management
Customer Success
Client-Facing Communication
Organization
Attention to Detail
Project Coordination
Cross-Functional Collaboration
Problem-Solving
CRM Systems
Microsoft Office
Order Management
Quoting and Estimating
Production Coordination
Customer Satisfaction

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Customer Success
Client Services
Sales Support
Inside Sales
CRM Systems
Microsoft Office
Retail
Retail Displays
Merchandising
POP/POS
Fixtures
Signage
Fabrication
Project Coordination
Customer Solutions
Manufacturing
Production
Operations
Quoting
Estimating
Order Management
Project Management
Account Growth
Customer Satisfaction

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